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Malmaison York

4.0 star property
Eco-certified hotel with fitness centre and 24-hour front desk

Photo gallery for Malmaison York

Rooftop terrace
Standard Double Room
Club Deluxe
Front of property
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Room service
The current price is NZ$221
includes taxes & fees
22 June - 23 June

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • York City Walls
    ‪6 min walk‬
  • Shambles
    ‪7 min walk‬
  • York Minster
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪48 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Bathrobes
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Bathrobes
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Bathrobes
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Bathrobes
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

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About the area

York

Malmaison York puts you in the heart of York, within just a 10-minute stroll of popular attractions like York Minster and York City Walls. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. English breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Bishophill hotel include Shambles and Jorvik Viking Centre.

What's nearby

  • York Christmas Market - 6 min walk - 0.5 km
  • York City Walls - 6 min walk - 0.5 km
  • Jorvik Viking Centre - 6 min walk - 0.5 km
  • Shambles - 7 min walk - 0.7 km
  • York Minster - 9 min walk - 0.8 km

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪Society Lounge Bar - ‬1 min walk
  • ‪Red Chilli Authentic Chinese - ‬2 min walk
  • ‪The Garden Room - ‬4 min walk
  • ‪PizzaExpress - ‬3 min walk
  • ‪West Offices Station Rise - ‬2 min walk

About this property

Malmaison York

Eco-certified hotel with fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison York also features a fitness centre, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

  • 150 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison York offers 150 air-conditioned accommodations with a safe and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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The Milner York

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 27.50 per night)
  • Limited on-site parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Self-parking fee: GBP 27.50 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Frequently asked questions

What is the cancellation policy at Malmaison York?

Malmaison York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Malmaison York?

As of 15 Jun 2025, prices found for a 1-night stay for 2 adults at Malmaison York on 22 Jun 2025 start from NZ$221.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Malmaison York?

Yep, Malmaison York has a self car park for GBP 27.50 per night. Onsite parking is limited.

Is Malmaison York family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Malmaison York is a hit with families.

Does Malmaison York serve breakfast?

Yeah, visitors are hooked on the English breakfast here! Served weekdays between 7:00 AM and 10:00 AM and weekends from 8:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Malmaison York?

No, Malmaison York does not offer an airport shuttle service.

Is there a bar or restaurant at Malmaison York?

Yep, they've got a lounge bar and an onsite restaurant. The bar/lounge is closed on Monday and Tuesday.

What time are check-in & check-out at Malmaison York?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Malmaison York?

Dogs are welcome at Malmaison York, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 774 out of 1341 reviews
Rating 8 - Good. 349 out of 1341 reviews
Rating 6 - Okay. 136 out of 1341 reviews
Rating 4 - Poor. 56 out of 1341 reviews
Rating 2 - Terrible. 26 out of 1341 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The club deluxe room was excellent, very spacious
Stayed 2 nights in Mar 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

York Stay

Unfortunately we were told on arrival that the room we’d booked via Hotels.com was not available as there had been a booking error on the system where they’d oversold the room type and as we were the last group to check-in, it would be ourselves having to comprise. We had paid for a large twin room with a river view. We were given a small basic twin room, no view. The room was comfortable and the manager added breakfast onto our booking as an apology.
Stayed 1 night in Mar 2025

10/10 Excellent

Kirnvir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Shaun

Stayed 1 night in Mar 2025

10/10 Excellent

D

Stayed 1 night in Feb 2025

8/10 Good

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room - used the upgrade option. Air con temp a bit tricky to control, be nice to see options for pillows like other hotels do. Opted out of housekeeping in exchange for drink form bar was a nice touch.
Stayed 3 nights in Mar 2025

6/10 Okay

Peter, Winchester

Business traveller
Rooms starting to look tired. Cleaning of rooms not great. Food choices and service not up to usual Mal standards
Stayed 1 night in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with everything overall, enjoyable stay, clean and comfortable. Location so handy and feels safe. Bathroom window did not have curtain just a window covering which I did not like.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

fiona

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

kitty

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and polite staff. Lovely breakfasts, slightly expensive.
Stayed 1 night in Feb 2025

2/10 Terrible

Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Was a big birthday event got privileged of free upgrade and drinks hotel was amazing and all the staff
Stayed 1 night in Feb 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short get-a-way to York

Close walking distance to center of town, many attractions, and rail station. Parked at the local NPC just down the street, 5 mins, nice validation by Hotel. Shower issue, shower wand didn’t work, not sure where that water was going, though they had the rainfall spout. Strange layout of the room, Tv needs to be on a longer extender from the wall and the beds, for me, not that comfortable but the room had a fantastic view of the Minster! Light projection show on Minster our last night as well as the end of the Viking Fest in York!
Stayed 1 night in Feb 2025

6/10 Okay

John

Travelled with family, Travelled with group
The beds needs renewing and poor shout for the cost you don’t even get a bottle of water in the room and the TV channels are of really poor quality - constantly flickering on and off with poor signal
Stayed 1 night in Feb 2025

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service

Hotel was clean and rooms were lovely and well equipped apart from the lighting was really poor making it difficult to do makeup etc. staff on reception were very friendly but breakfast was terrible. One of our group is coeliac so needed gluten free- this was catered for in as much as they had GF bread but he couldn’t have any black pudding or sausage (which does beg the question why do they ask you to contact them in advance with any dietary requirements which I had done as they didn’t do anything special for him). We waited over an hour to get our breakfast and when it finally arrived the GF one was ok but the other 3 were stone cold so I complained to the restaurant manager who agreed it wasn’t good but wasn’t overly helpful. He asked what I would like him to do and I said I would like a refund of the 3 breakfasts as we couldn’t wait for them to start again. He agreed to do this and I checked with reception on check out and they confirmed he had adjusted the payment. However, it is now nearly 2 weeks since our stay and I still have received no refund. I have telephoned and spoke to reception again who agreed to look into this and call back the next day and still nothing 4 days later. I think the hotel is ok so long as you don’t ask for anything and nothing goes wrong, otherwise hopeless.
Stayed 1 night in Feb 2025