See all properties
Save

Naspa New Otani

Property class: 3.5

Photo gallery for Naspa New Otani

An indoor swimming pool with clear blue water, surrounded by lounge chairs and potted plants.
A multi-story building with a modern architectural design, surrounded by cherry blossom trees.
A wooden structure with two benches, a table, and a view of a forested landscape.
A hotel room with two beds, a desk, a chair, a coffee table, and a large window with curtains.
A traditional Japanese interior with tatami flooring, a shoji screen door, and a bamboo plant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Yuzawa 2117-9, Minamiuonuma-gun, Yuzawa, Niigata, 949-6101
  • Place, Naspa Ski Garden
    ‪2 min walk‬
  • Place, Egami Public Onsen
    ‪1 min drive‬
  • Place, Ippon Sugi Ski Resort
    ‪1 min drive‬

Room options

View all photos for Japanese-style Room For 6 Guests

A traditional Japanese-style room with tatami flooring, a low table, and shoji screens.

Japanese-style Room For 6 Guests

  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for Superior Twin (37sqm) [Main Building], Non-smoking

A hotel room with two beds, a desk, a chair, a small table, and a window with a view of greenery.

Superior Twin (37sqm) [Main Building], Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin (37sqm) [Tower Building], Non-smoking

A hotel room with two beds, a chair, a lamp, and a window.

Standard Twin (37sqm) [Tower Building], Non-smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

About the area

Yuzawa

A family-friendly stay in Yuzawa awaits you at Naspa New Otani. You'll be within a 10-minute walk of Naspa Ski Garden and 4.1 km (2.6 mi) from Gala Yuzawa. Highlights at this ski hotel include 4 restaurants, 2 bars/lounges and an indoor swimming pool. .A day of pampering can include sports massages and facials along with aromatherapy and reflexology. Along with ski-in ski-out access, this hotel offers on-site skiing lessons, ski rentals and ski storage. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available daily between 7:30 AM and 9:30 AM. There's also the convenience of free self parking. .Near this 3.5-property class Yuzawa hotel, you'll find Kagura Ski Resort.

What's nearby

  • Naspa Ski Garden - 2 min walk - 0.2 km
  • Egami Public Onsen - 1 min drive - 1.4 km
  • Ippon Sugi Ski Resort - 1 min drive - 1.4 km
  • Ponshukan Sake Museum - 1 min drive - 1.4 km
  • Kagura Ski Resort - 15 min drive - 7.3 km

Getting around

  • Echigo Yuzawa Station - 5 min drive
  • Niigata (KIJ) - 119 min drive

Restaurants

  • ‪越後十日町 小嶋屋 - ‬2 min drive
  • ‪湯沢庵 - ‬2 min drive
  • ‪越後乃酒蔵 唎酒番所 越乃室 - ‬2 min drive
  • ‪越後つけ麺維新 - ‬2 min drive
  • ‪そば処 中野屋 湯沢本店 - ‬2 min drive

About this property

Naspa New Otani

After a day on the slopes, enjoy a swim in the indoor swimming pool or use the hotel's other facilities, including a fitness centre and a steam room. Naspa New Otani helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

There are 4 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. This ski hotel also offers karaoke and ski passes. You'll have access to the outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Yuzawa hotel.

  • 205 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Karaoke
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Coffee shop
Naspa New Otani offers 205 accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include toilets with an electronic bidet, complimentary toiletries, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Services include sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs on site.

Similar properties

A serene indoor hot spring area with stone flooring, wooden benches, and a view of autumnal mountains through a wooden lattice.
Yukemurinoyado Yukinohana
Yuzawa
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.7 out of 5, Exceptional, 267 reviews
The price is NZ$360
1 Dec - 2 Dec
Yukemurinoyado Yukinohana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,900 for adults and JPY 2,700 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Hiking/biking trails
  • Hot springs
  • Indoor pool
  • Karaoke
  • Mini golf
  • Outdoor pool (guest access)
  • Rock climbing
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years to stay in a smoking room.

Renovations and closures

The property will be renovating from 11 May 2026 to 30 November 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4000.0 per night.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3900 for adults and from JPY 2700 for children
  • Rollaway bed fee: JPY 4000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 1 PM to 8:30 PM
  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

NASPA NEW OTANI Hotel Yuzawa
NASPA NEW OTANI Hotel
NASPA NEW OTANI Yuzawa
NASPA NEW OTANI Hotel
NASPA NEW OTANI Yuzawa
NASPA NEW OTANI Hotel Yuzawa

Frequently asked questions

What is the cancellation policy at Naspa New Otani?

Naspa New Otani offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Naspa New Otani?

Yep, Naspa New Otani has a free self car park.

Does Naspa New Otani have a pool?

Naspa New Otani has an indoor pool. The pool is open 1 PM to 8:30 PM.

What luxury perks are available at Naspa New Otani?

Naspa New Otani features an indoor pool, a steam room and 4 restaurants.

Is Naspa New Otani family-friendly?

You bet! With amenities such as an arcade, on-site mini golf and laundry facilities, it's no surprise that Naspa New Otani is a hit with families.

Does Naspa New Otani serve breakfast?

Yep, buffet breakfast is offered daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Naspa New Otani?

No, Naspa New Otani does not offer an airport shuttle service.

Is there a bar or restaurant at Naspa New Otani?

Yep, Naspa New Otani has 4 restaurants.

What time are check-in & check-out at Naspa New Otani?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Naspa New Otani?

No, only service animals are allowed.

Naspa New Otani Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 321 reviews
Rating 8 - Good. 108 out of 321 reviews
Rating 6 - Okay. 23 out of 321 reviews
Rating 4 - Poor. 5 out of 321 reviews
Rating 2 - Terrible. 4 out of 321 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very hospitable, and the food was delicious.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay with great amenities.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The view is wonderful with regular shuttle service to train station and ski centers
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Everything is good especially staffs
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoy the stay so much. Will definitely go back again.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, love the onsen, free shuttle bus
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here before and it’s always clean and you have everything you need. The public baths are spacious and excellent. The staff is always polite. In the winter season the free orange bus which connects with Gala and Ishiuchi slopes is very convenient. The hotel has its own ski rental and lockers which are very convenient.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great, very helpful staff. Well done! Rooms are clean & big.
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I made sure to book the shuttle bus for when I got off the train. But the shuttle bus never arrived, I had to take a taxi and they wouldn't reimburse me for it.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean good place to chill and relax
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Buffet. Like the interior.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
the room was huge, amazing. 2 showers very nice bed, living room with sofa to relax and a beautiful view to the mountains. amazing !
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back again

A great ski family resort with easy access from Tokyo.
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in Echigoyuzawa

Hotel ist just great for weekend retreat. It has an onsen, swimming pool, fitness room, etc. Also it is located close to Ski lift. There are several restaurants and the Hotel and a nice bar. Shuttle bus is also available
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has shuttle bus to go to Echigo-Yuzawa station.
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Christmas at Yuzawa Naspa Otani hotel

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
rental equipment lodge right outside the hotel
Stayed 3 nights in Dec 2024