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Le Petit CHARME-INN

2.0 star property

Photo gallery for Le Petit CHARME-INN

Breakfast area
Property amenity
Triple Room
Exterior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Metzggasse 28, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬
  • Place, Furi Ski Area
    ‪1 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

9.4 out of 10
Exceptional
(19 reviews)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(17 reviews)
  • Mountain view
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

About the area

Zermatt

Le Petit CHARME-INN puts you in the heart of Zermatt, within steps of Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Highlights at this ski hotel include in-room free WiFi and LCD TVs. .Enjoy access to bike hire, mountain biking and hiking/biking trails. Added amenities include free Wi-Fi in public areas and ski storage. .In the area of this Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Furi Ski Area - 1 min walk - 0.0 km
  • Furi - Riffelberg - 1 min walk - 0.0 km
  • Matterhorn Museum - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 8 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬4 min walk
  • ‪Brown Cow Pub - ‬4 min walk
  • ‪Walliserkanne - ‬5 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Old Zermatt - ‬4 min walk

About this property

Le Petit CHARME-INN

As a guest of Le Petit CHARME-INN, you'll find a rooftop terrace, a vending machine, and ski storage. Public spaces have free WiFi. Le Petit CHARME-INN also features a front desk safe, a lift, and a water dispenser.

This Zermatt hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Ski equipment storage
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
Le Petit CHARME-INN offers 20 accommodations with a hairdryer and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. This Zermatt hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Terrace/patio
Hotel Matterhorn Inn
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 534 reviews
The price is NZ$261
includes taxes & fees
22 Mar - 23 Mar
Hotel Matterhorn Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Mountain biking
  • Ropes course
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Le Petit Hôtel Zermatt
Le Petit Zermatt
Petit CHARME-INN Hotel Zermatt
Petit CHARME-INN Hotel
Petit CHARME-INN Zermatt
Petit CHARME-INN
Le Petit CHARME-INN Hotel
Le Petit CHARME-INN Zermatt
Le Petit CHARME-INN Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Le Petit CHARME-INN?

Le Petit CHARME-INN offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Le Petit CHARME-INN serve breakfast?

Yeah, free breakfast is on offer daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Le Petit CHARME-INN?

No, Le Petit CHARME-INN does not offer an airport shuttle service.

What time are check-in & check-out at Le Petit CHARME-INN?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Le Petit CHARME-INN Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 502 out of 914 reviews
Rating 8 - Good. 330 out of 914 reviews
Rating 6 - Okay. 65 out of 914 reviews
Rating 4 - Poor. 9 out of 914 reviews
Rating 2 - Terrible. 8 out of 914 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff. Nice breakfast. Room was quite small but didnt matter too much. Need kettle/coffee in room .
Stayed 2 nights in Dec 2025

8/10 Good

nicole

Liked: Cleanliness, staff & service, amenities
Hotel was great. Staff was excellent . Only issues that I had was they had a super strong air freshener but i think it was to cover the musty water smell. I unplugged it so was fine. But I was a little upset that they didn’t let me know there was construction work literally behind my window at 7 am. Thankfully noting on weekend. A little note to let me know before hand would of been great . But all in all , I would still recommend this hotel. I would come back !
Stayed 1 night in Nov 2025

6/10 Okay

nicole

Liked: Cleanliness, staff & service, amenities
The room is very cute and quaint. The staff was amazing. Location was not too bad. It’s a very small hotel. It’s in the name lol. The only thing is the smell of mildew and there was a plug-in air freshener that made me really sick so I had to wrap it in a towel and hide it in the bathroom, but I guess that was to cover up the mildew smell. I get it, It’s a older inn. The drink vouchers was awesome treat ! I guess the two things that were an issue, but not too much, was their air freshener and the fact there was construction right in front of my window. So I didn’t sleep very well. I wish the hotel would’ve notified via email that there would be construction right behind. Oh, and there rooftop has an amazing view of the Matterhorn when the weather is clear!! Thanks !
Stayed 2 nights in Nov 2025

10/10 Excellent

Diarmid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, nice and quiet and the staff were very friendly!
Stayed 2 nights in Oct 2025

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Vasile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but clean and comfortable. Unfortunately the construction next door made it impossible to sleep past 7am or to have a daytime nap, and windows had to be closed to keep out the dust. Staff were fantastic. Breakfast was delicious. When the construction is finished it will be nicer to stay there.
Stayed 2 nights in Sep 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Wendy, CURL CURL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great- lots of options and the owner was happy to accomodate gluten free’ Walking distance from the train- very well located and. There is a lift and roof top to view the town-
Breakfast room
Hotel
Stayed 2 nights in Sep 2025

4/10 Poor

Bela

Disliked: Staff & service, property conditions & facilities, room comfort
Small room Construction going on next to hotel Far feom Station
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful staff. Wide selection for breakfast, and good quality. Bar prices are very reasonable. A good option of 1 drink per person for each day ypu dont require your room to be be made up. Staff are very knowledgeable of local walks etc.
Stayed 2 nights in Jul 2025

8/10 Good

Chiekling Lisa, London

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent, located just off the main street in Zermatt. The staff were friendly and the breakfast was good. My room was small and a bit old (could do with a refresh), but it was good value for Zermatt where hotel prices are high.
Stayed 2 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect budget hotel for a solo traveler in Zermatt. Very easy to find, about a 10min walk from the train station and right off the main street. I was able to drop off my luggage at the front desk in the morning and then had no problems checking in in the afternoon. Staff was very friendly and helpful. My night also included breakfast, which I was not aware of when booking, but a very nice surprise (fresh fruit, bread, cheese and deli meats, hard boiled eggs, coffee and juice). My room was a perfect size: full bed with a desk and wardrobe, private bathroom with shower and tub. Facilities were clean and very homey. I had no issues with noise. My only notes for future travelers are that the street is a little dark if you are walking by yourself at night, and the road is also very steep if you need somewhere accessible! 5/5 from me; I would definitely come back, and I would definitely recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Dalton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little lodge style hotel. Would recommend
Stayed 2 nights in May 2025

6/10 Okay

Sherry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. It’s located very convenient to walking to all areas. The breakfast is basic but very good. The rooms are extremely small and need some upgrading. Would stay again
Stayed 2 nights in Jul 2025

6/10 Okay

David

It’s noisy when you open the window. There are cobwebs on the celling.
Stayed 3 nights in Jun 2025

10/10 Excellent

Caiwei

Stayed 1 night in Jun 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
The view of the Matterhorn on a clear morning was incredible from the rooftop viewpoint. Very friendly and informative front desk staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Bed & breakfast accommodation with a rooftop “courtyard” type setting with incredible views of the mountains, customer service was first class, nothing was too much trouble for them, I highly recommend staying here if you’re coming to Zermatt
Stayed 2 nights in May 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Benone

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Old, rundown place, but still reasonably clean. Decent breakfast. Kinda disfunctional bathroom. Friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Analiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and quaint accommodations. Very friendly and accommodating staff.
Stayed 2 nights in May 2025

10/10 Excellent

Beatriz, Killeen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Shane A

Liked: Staff & service
It’s a quaint, but dated hotel. Wonderful family run. The pillows need to be updated, very soft, zero support…. Or maybe I’m just old.
Stayed 2 nights in May 2025

10/10 Excellent

jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice antique hotel similar to the ones we stayed in switzerland. The room is small, the stairwell is winding and narrow, the lift can carry two people. There is a rooftop terrace that provides a nice view of the city. The sign of the hotel is different from the name used in Expedia, it took us a while to find the entrance. 10 mins walk from the train station and very close to the town center. The last stretch to the hotel is a climbing. Staffs are friendly and helpful. Breakfast included in our stay and the food is good.
Stayed 2 nights in May 2025