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SchlossHotel Zermatt – Active & CBD Spa Hotel

4.0 star property
Upscale Zermatt hotel in Zermatt City Centre with full-service spa

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SchlossHotel Zermatt – Active & CBD Spa Hotel

Photo gallery for SchlossHotel Zermatt – Active & CBD Spa Hotel

Front of property - evening/night
Apartment (Penthouse - Cleaning every 3 days) | Balcony
Apartment (Penthouse - Cleaning every 3 days)
Lobby lounge
Apartment (Penthouse - Cleaning every 3 days) | Bathroom

Overview of SchlossHotel Zermatt – Active & CBD Spa Hotel

Reviews
9.6

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Spa
  • PoolPoolPool
  • LaundryLaundryLaundry
  • Room serviceRoom serviceRoom service
  • BarBarBar

Explore the area

Map
Bahnhofplatz 18, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk
  • Popular LocationSunnegga Ski Resort20 min drive

Room options

View all photos for Comfort Suite

Comfort Suite

Comfort Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Boutique Junior Suite in rustic style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in rustic style

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room

Comfort Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Chalet

Deluxe Chalet

Deluxe Chalet

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 29.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Junior Suite in modern style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in modern style

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Single Room (Style)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room (Style)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Apartment (Penthouse - Cleaning every 3 days)

Apartment (Penthouse - Cleaning every 3 days)

Apartment (Penthouse - Cleaning every 3 days)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 230 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds OR 6 Single Beds

View all photos for Duplex Junior Suite with Matterhorn View

Duplex Junior Suite with Matterhorn View

Duplex Junior Suite with Matterhorn View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Apartment (Cleaning every 3 days)

Deluxe Apartment (Cleaning every 3 days)

Deluxe Apartment (Cleaning every 3 days)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

Similar properties

Indoor pool
Wellness Hotel Alpenhof
Pool
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Breakfast included
Spa
4.8 out of 5, Exceptional, (519)
The price is NZ$706
for 1 night
includes taxes & fees
17 May - 18 May
Wellness Hotel Alpenhof

About the area

Zermatt

SchlossHotel Zermatt – Active & CBD Spa Hotel puts you in the heart of Zermatt, within steps of Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. Highlights at this hotel include in-room free WiFi, balconies and heated floors. .A day of pampering can include hot stone massages, sports massages, body scrubs and facials along with access to the sauna. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym and sauna. Plus you'll find free WiFi in public areas, laundry facilities and ski storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free train pick-up service. .In the area of this 4-property class Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 1 min walk
  • Zermatt–Sunnegga Funicular - 6 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • McDonald's - 2 min walk
  • Golden India - 1 min walk
  • Bäckerei-Konditorei-, Tea-Room Hörnli - 3 min walk
  • Le Petit Royal - 2 min walk
  • Restaurant Derby - 2 min walk

About this property

SchlossHotel Zermatt – Active & CBD Spa Hotel

Upscale Zermatt hotel in Zermatt City Centre with full-service spa
SchlossHotel Zermatt – Active & CBD Spa Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A fitness centre, a terrace, and multilingual staff are also featured at SchlossHotel Zermatt – Active & CBD Spa Hotel.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 49 guestrooms or units
  • 3 levels
  • Built in 1964
  • Childcare (surcharge)
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
SchlossHotel Zermatt – Active & CBD Spa Hotel offers 49 accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include a bath, dressing gowns, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages, sports massages, facials and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge

Things to do

  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Building
  • Built in 1964
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

Outdoor space

  • Balcony

More

  • Desk
  • Free daily newspapers
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet, per day
  • Rollaway bed fee: CHF 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt

Frequently asked questions

What is the cancellation policy at SchlossHotel Zermatt – Active & CBD Spa Hotel?

SchlossHotel Zermatt – Active & CBD Spa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at SchlossHotel Zermatt – Active & CBD Spa Hotel?

Yep, there is an onsite spa at SchlossHotel Zermatt – Active & CBD Spa Hotel. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does SchlossHotel Zermatt – Active & CBD Spa Hotel have a pool?

SchlossHotel Zermatt – Active & CBD Spa Hotel has a pool and an indoor pool. The pool is open 7:00 AM to 9:00 PM.

What makes SchlossHotel Zermatt – Active & CBD Spa Hotel a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at SchlossHotel Zermatt – Active & CBD Spa Hotel.

Is there a free airport shuttle available at SchlossHotel Zermatt – Active & CBD Spa Hotel?

No, SchlossHotel Zermatt – Active & CBD Spa Hotel does not offer an airport shuttle service.

What time are check-in & check-out at SchlossHotel Zermatt – Active & CBD Spa Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SchlossHotel Zermatt – Active & CBD Spa Hotel?

Dogs are welcome at SchlossHotel Zermatt – Active & CBD Spa Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet.

SchlossHotel Zermatt – Active & CBD Spa Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 467 out of 584 reviews" "
Rating 8 - Good. 100 out of 584 reviews" "
Rating 6 - Okay. 10 out of 584 reviews" "
Rating 4 - Poor. 5 out of 584 reviews" "
Rating 2 - Terrible. 2 out of 584 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for ski holiday. Very close to trains - both from Geneva/Zurich and up the mountain. Excellent included breakfast.
Stayed 11 nights in Jan 2024

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

MUN HOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average all good, only breakfast, choices is less.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in nice quite area, room was spotless clean and everything was just as u expect, Jim, Max and other staff are very helpful and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luciana

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodations, friendly and helpful staff. Great location. I highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

heather

Stayed 1 night in Sep 2023

10/10 Excellent

Fran

Liked: Amenities, property conditions & facilities
Beautiful hotel, close to train station with sumptious spa.
Stayed 2 nights in Oct 2023