Hotels & Accommodation near Zhangjiajie Grand Canyon

Excellent service, very clean hotel, I love the free laundry machines, and super helpful staff! From the moment I booked the hotel, Joanna the concierge contacted me about if I needed assistance with anything. I inquired about attraction tickets. She secured the attraction tickets for me and my family and notified me of the best days and times to attend the parks and events. Her attention to detail, responsiveness, and care made our visit stress free. From the moment we arrived she greeted us and escorted us to our room. Her level of attention and hospitality was exceptional and went far beyond what we expected. The whole staff was in fact very helpful and truly accommodating. I highly recommend this hotel.

My family of 7 stayed at Sanhe resort for four nights. The rooms were spacious and clean. The beds were comfortable. We had multiple nights of good sleep. The breakfast buffet was very good with a wide array of foods from Chinese to western tastes. The biggest compliment would have to go to the hotel staff. Everyone was very friendly and kind, two staff members kindly stayed with me for over an hour helping me plan our route around the mountain(s). Sara, the coordinator was so meticulous in contacting us before our stay to arrange transportation to and from the resort for us. She had a driver pick us up from the train station. Additionally, she arranged a driver to drive us from furong town and back. Everything was so well coordinated. We felt like we were in good hands. The only con was that that we felt a bit catfished from the hotel photos online. While Sanhe did have a gym, outdoor pool and laundry, these were mostly outside of the building and were shared properties with other buildings in the area. The laundry was on the roof. We were a bit surprised to learn about this. Additionally, while the laundry machines were free, the dryers were not good at all. Drying for multiple hours, our clothes were still wet and all needed to be hung dry. The western restaurant onsite was really good but short staffed. So at times, we had to wait a long time to get our food. Otherwise, we had a pleasant stay at Sanhe.

Overall a brilliant experience. The helpfulness of the staff made it all extra special. All staff were exemplary in their attitude and friendliness. We cannot thank Kenneth enough for all his help and advice.