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Xiao'en Castle Hotel Tianmenshan

Property class: 2

Photo gallery for Xiao'en Castle Hotel Tianmenshan

A historic building with arched windows and a checkered pavement.
A spacious lobby with a polished marble floor, wooden ceiling beams, and modern pendant lighting.
A hotel room with a bed, a bathtub, a television, and a painting on the wall.
A modern hotel room with a large bed, a desk, a balcony, and a bathroom with a vanity.
A restaurant with long tables set for dining, a bookshelf, and a television screen displaying a game.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • 24/7 front desk

Explore the area

View map
Airport Road West Street, Building 1, Yongding District, Zhangjiajie, Hunan, 427000
  • Place, Tujia Folk Customs Park
    ‪2 min drive‬
  • Place, Tianmen Mountain Cable Car
    ‪3 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪4 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪5 min drive‬

Room options

View all photos for City Twin Room, City View

A modern hotel room with a large bed, a desk, and a bathroom with a mirror and sink.

City Twin Room, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Luxury Double Room

A hotel room with a large bed, a television, a desk, and a view of the city through large windows.

Luxury Double Room

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Balcony

A modern hotel room with a large bed, a desk, a balcony, and a bathroom with a vanity.

Deluxe Double Room, Balcony

  • Hill view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

  • Hill view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Suite

A hotel room with a bed, a small kitchenette, a round mirror, a ceiling fan, and a TV.

Superior Suite

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • Hill view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Zhangjiajie

At Xiao'en Castle Hotel Tianmenshan you'll be 1.7 km (1.1 mi) from Tianmen Mountain Cable Car and 2.1 km (1.3 mi) from Tujia Folk Customs Park. Highlights at this hotel include free in-room WiFi. .This hotel has a 24-hour front desk, express check-out and a lift. .In the area of this Yongding hotel, you'll find Zhangjiajie National Forest Park.

What's nearby

  • Tujia Folk Customs Park - 2 min drive - 2.1 km
  • Tianmen Mountain Cable Car - 3 min drive - 3.1 km
  • Zhangjiajie National Forest Park - 4 min drive - 3.5 km
  • 72 Strange Buildings - 5 min drive - 6.2 km
  • Yuhuangdong Grotto - 11 min drive - 12.3 km

Getting around

  • Zhangjiajie (DYG) - 15 min drive

Restaurants

  • 茶百道 Chapanda(张家界天门山店)
  • 万家灯火
  • Ke Lai Le

About this property

Xiao'en Castle Hotel Tianmenshan

Xiao'en Castle Hotel Tianmenshan offers its guests room service (during limited hours), express check-out, and a lift. The front desk is open around the clock.
  • 49 guestrooms or units
  • Front desk (24 hours)
  • Express check-out
  • Lift
Xiao'en Castle Hotel Tianmenshan offers 49 air-conditioned accommodations with complimentary bottles of water and a hairdryer. This individually decorated accommodation includes desks and dining tables. Televisions come with cable channels and pay-per-view films.

Bathrooms include complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • No on-site parking available

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch TV with cable channels
  • Pay films

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Diners Club, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is there a free airport shuttle available at Xiao'en Castle Hotel Tianmenshan?

No, Xiao'en Castle Hotel Tianmenshan does not offer an airport shuttle service.

What time are check-in & check-out at Xiao'en Castle Hotel Tianmenshan?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Xiao'en Castle Hotel Tianmenshan?

No, only service animals are allowed.

Xiao'en Castle Hotel Tianmenshan Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to Stay
Stayed 2 nights in Aug 2026