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Hotel Bali-Hai Acapulco

Property class: 2

Photo gallery for Hotel Bali-Hai Acapulco

A resort pool area with lounge chairs and palm trees.
A hotel with a large sign reading 'BALI-HAI HOTEL,' a modern architectural design, and a view of the surrounding area.
A hotel room with two beds, a sofa, a wooden side table, a mirror, and a window with curtains.
A hotel room with two beds, a sofa, a bathroom with a mirror, and a view of greenery outside.
A multi-story hotel with red roofs, outdoor seating areas, and palm trees.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
The current price is NZ$134
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Av. Costera Miguel Aleman, 186, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪52 min drive‬

Room options

View all photos for Superior Room

A hotel room with two beds, a sofa, a small table, and a chair.

Superior Room

7.6 out of 10
Good
(7 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a small table, two chairs, a wooden cross, and a wall-mounted light fixture.

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(34 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Acapulco

At Hotel Bali-Hai Acapulco you'll be within just a 10-minute stroll of Condesa Beach and Diana the Huntress. Highlights at this hotel include an outdoor swimming pool, free self-parking and a poolside bar. .This smoke-free hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Other amenities include a children's swimming pool, a terrace and a garden. There's also the convenience of limited parking. .Sights within a 10-minute drive of this Costera Acapulco hotel include Parque Papagayo and La Quebrada Cliffs.

What's nearby

  • Diana Galleries Mall - 3 min walk - 0.3 km
  • Diana the Huntress - 7 min walk - 0.6 km
  • Condesa Beach - 7 min walk - 0.6 km
  • Parque Papagayo - 12 min walk - 1.0 km
  • Papagayo Beach - 15 min walk - 1.3 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 34 min drive

Restaurants

  • ‪Los Tarascos - ‬1 min walk
  • ‪Micheladas De La Calle - ‬2 min walk
  • ‪Restaurante Pelicanos - ‬2 min walk
  • ‪Britannia English Pub - ‬3 min walk
  • ‪Gran Plaza Hotel Acapulco - ‬2 min walk

About this property

Hotel Bali-Hai Acapulco

Hotel Bali-Hai Acapulco offers its guests an outdoor pool and a children's pool. You can enjoy a drink at the pool bar. A business centre and a meeting room are available.

Public spaces have free WiFi. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Bali-Hai Acapulco. Limited free parking is available on a first-come, first-served basis.

This Acapulco hotel is smoke free.

  • 121 guestrooms or units
  • 2 levels
  • Business facilities
  • Front desk (24 hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • 1 conference room
  • Bar by the pool
Hotel Bali-Hai Acapulco offers 121 air-conditioned accommodations, with a hairdryer. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access.

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  • Pool
  • Kids’ pool
  • Free Wi-Fi
  • Restaurant
3.9 out of 5, Good, 1,109 reviews
The price is NZ$103
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A poolside bar

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Bali-Hai Acapulco

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Bali-Hai Acapulco
Bali-Hai Hotel
Bali-Hai Hotel Acapulco
Bali Hai Acapulco
Bali Hai Hotel
Bali Hai Hotel
Hotel Bali Hai Acapulco
Hotel Bali-Hai Acapulco Hotel
Hotel Bali-Hai Acapulco Acapulco
Hotel Bali-Hai Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Bali-Hai Acapulco?

Hotel Bali-Hai Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Bali-Hai Acapulco?

As of 28 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Bali-Hai Acapulco on 8 Nov 2026 start from NZ$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Bali-Hai Acapulco?

Yep, Hotel Bali-Hai Acapulco has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Bali-Hai Acapulco?

Yep, Hotel Bali-Hai Acapulco is a short 16-minute walk from Papagayo Beach. Fun beach activities include body boarding.

Does Hotel Bali-Hai Acapulco have a pool?

Hotel Bali-Hai Acapulco has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

Is there a free airport shuttle available at Hotel Bali-Hai Acapulco?

No, Hotel Bali-Hai Acapulco does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Bali-Hai Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Bali-Hai Acapulco?

No, pets and service animals are not allowed.

Hotel Bali-Hai Acapulco Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 171 out of 498 reviews
Rating 8 - Good. 145 out of 498 reviews
Rating 6 - Okay. 105 out of 498 reviews
Rating 4 - Poor. 50 out of 498 reviews
Rating 2 - Terrible. 27 out of 498 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, and I love to stay there, everything was great, thank you.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice location close to the beach.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional staff, safe, amazing pool and great pool bar
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a good area
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place clean and verry peceful
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This hotel is very convenient for where is located. You can have accessibility to lots of restaurants and stores.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
You get what you paid for, nothing fancy, it’s good location, walking distance to almost anywhere, dinner, shopping, etc
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
excelente
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was kind, bell men was new so it’s ok
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with my stay at the hotel. Very clean room, nice staff, pool is very pretty and clean. The bar is a fun place to hang out. We were lucky enough that they had live music the night that we stayed. I would go back to the Bali Hai. The amount I paid for the night was the same as Expedia advertised unlike some other hotels
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to renew their bathrooms
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like how you reserve a room ahead of time and it’s not ready when you get there. What’s the point of the reservation if you get there and they don’t have rooms? Then they said they would get right on it to clean them, waited an hour and the room still was not started on. Went and complained and got other rooms.
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness
First night in room 217. I was bitten by bed bugs, reported this to hotel staff and I was told that there is no issues with chinches but my legs a living proof and a couple of bites on my arm. When I was being moved rooms I watch a team of fumigators leave walking past me. I was then put into room 116 which was bug free as far as I know but it’s hard to distinguish between bites because there is so many. The room however, pretty much the same layout with a no smoking sign beside the door… However this room absolutely stunk - think of an old man’s house who sits in his chair all day smoking cigarettes. We used the air conditioning to air the room better and opens the door to try and make it more liveable. We survived to the morning and just like when I checked in the staff were great, friendly and happy. Let me reiterate the staff are great, the pool area ideal for children and close to many local amenities, the people here are genuinely friends and it is heavily policed with the Policia, Guardia Nacional and Marinas all patrolling the streets.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación e instalaciones limpias
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sólo quiero comentar que el personal de recepción no tiene un control de atención al cliente. El check in era a las 3 de la tarde y me entregaron la habitación 85 minutos más tarde. La perilla de la puerta del baño ya se está cayendo. Hubo un día que el personal de limpieza no pasó a la habitación. De ahí en fuera todo estuvo excelente 👌
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities
El hotel tiene buena ubicación, pero carece de buenos servicios, uno tan elemental como wifi
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“La propiedad me pareció muy limpia y cómoda. El personal fue amable y atento en todo momento. Me gustó mucho la alberca y el aire acondicionado funcionó muy bien. Como punto a mejorar, solo sugeriría revisar que la habitación esté lista antes del check-in.”
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Disliked: Amenities, property conditions & facilities
La habitación estaba descuidada!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Esta bien pero si llegas antes no te resguardan el equipaje
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Es una buena opción, precios acorde a lo q ofrece el hotel, biena atención del personal, limpio, y lugares cerca para comer, oxxos, 3b
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Súper servicio todo listo todo en orden recomendable
Stayed 3 nights in Mar 2026