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HS HOTSSON Hotel Acapulco

Property class: 3.5

Photo gallery for HS HOTSSON Hotel Acapulco

A pool area with a thatched-roof bar named 'COCO'S BAR', surrounded by rocks and palm trees.
A bathroom with a large bathtub, a view of the sea, and a wicker basket.
A balcony with a view of the beach and cityscape at dusk.
A spacious living room with a large window overlooking the sea, a cozy seating area with a sofa and chairs, and a small round table.
A spacious living area with a large window overlooking a scenic view, furnished with white sofas, wicker chairs, and a central coffee table.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
The current price is NZ$195
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

A hotel room with a large bed, a desk, a chair, a flat-screen TV, and a large window with curtains.

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(84 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

A hotel room with a bed, a TV mounted on a wooden panel, a desk with a chair, and a painting on the wall.

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(90 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

A hotel room with two beds, a small table with a phone and a lamp, and a wooden panel wall.

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

7.6 out of 10
Good
(10 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

A modern hotel room with a large bed, a desk, a sofa, and a wall-mounted artwork.

Suite, 1 King Bed, Balcony, Bay View

8.6 out of 10
Excellent
(13 reviews)
  • Bay view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a sitting area with a sofa and armchairs, a separate bathroom with a bathtub, and a balcony with a view of the city.

Senior Suite, 1 King Bed, Jetted Tub

  • Bay view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

A hotel room with a large window offering a view of the sea and hills, a bed with a wooden headboard, a bedside table with a lamp, and a small seating area with a chair and ottoman.

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 233 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

A hotel room with two beds, a desk, a chair, and a view of a body of water.

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

A modern kitchen with a dining area.

Family Villa

7.0 out of 10
Good
(2 reviews)
  • 177 sq m
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Large Single Sofa Bed

About the area

Acapulco

HS HOTSSON Hotel Acapulco puts you in the heart of Acapulco, within just a 10-minute stroll of Diana the Huntress and Condesa Beach. Highlights at this hotel include 4 restaurants, 4 outdoor swimming pools and 2 bars/lounges. .The restaurant, NUDE AT THE BEACH, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. 9483 square feet (881 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and noon. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 20-minute walk of this 3.5-property class Costera Acapulco hotel include Parque Papagayo and Papagayo Beach.

What's nearby

  • Diana Galleries Mall - 3 min walk - 0.3 km
  • Diana the Huntress - 7 min walk - 0.6 km
  • Condesa Beach - 7 min walk - 0.6 km
  • Parque Papagayo - 12 min walk - 1.0 km
  • Papagayo Beach - 15 min walk - 1.3 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪Il Pagliacci - ‬4 min walk
  • ‪Las gaviotas - ‬4 min walk
  • ‪Tacosteño - ‬4 min walk
  • ‪Micheladas De La Calle - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

HS HOTSSON Hotel Acapulco offers its guests 4 outdoor swimming pools and a children's pool. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. Event space at this hotel measures 9483 square feet (881 square metres) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly HS HOTSSON Hotel Acapulco. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 506 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 9483 sq ft of conference space
  • 881 sq. m of conference space
  • Built in 1982
  • Deli
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with a safe and a hairdryer. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited on-site valet and self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HS HOTSSON Hotel Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 490 for adults and from MXN 230 for children
  • Self-parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

What is the cancellation policy at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of 7 Nov 2026, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on 9 Nov 2026 start from NZ$195, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HS HOTSSON Hotel Acapulco?

Yep, HS HOTSSON Hotel Acapulco has a self car park for MXN 175 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to HS HOTSSON Hotel Acapulco?

Yep, HS HOTSSON Hotel Acapulco is a short 17-minute walk from Papagayo Beach. Fun beach activities include waterskiing, body boarding and parasailing. You can also find boat tours.

Does HS HOTSSON Hotel Acapulco have a pool?

HS HOTSSON Hotel Acapulco has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco features 4 outdoor pools, 4 restaurants and 2 bars.

What makes HS HOTSSON Hotel Acapulco a romantic place to stay?

Ocean-view dining and a bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at HS HOTSSON Hotel Acapulco.

Does HS HOTSSON Hotel Acapulco serve breakfast?

You bet, buffet breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at HS HOTSSON Hotel Acapulco?

No, HS HOTSSON Hotel Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at HS HOTSSON Hotel Acapulco?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at HS HOTSSON Hotel Acapulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at HS HOTSSON Hotel Acapulco?

No, pets and service animals are not allowed.

HS HOTSSON Hotel Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1118 reviews
Rating 8 - Good. 245 out of 1118 reviews
Rating 6 - Okay. 89 out of 1118 reviews
Rating 4 - Poor. 39 out of 1118 reviews
Rating 2 - Terrible. 28 out of 1118 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, professional and nice. Willing to answer guest questions, rooms are spacious and clean. The hotel has an exceptional ocean view.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, the music and entertainment
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome will be returning soon
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, friendly staff. Clean, nice room with ocean view. Great job at the Pool bar Vicente!! Always good to feel welcome. Thank you Genaro!!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE
Stayed 15 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone were phenomenal! I will stay again and again. The front bay view suite has a wraparound balcony and a second balcony. The sound of the waves, the sun and cool breeze were music for my ears!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
It’s ok but no really good
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was good but the smell is horrible, the odor from the bathroom it was horrible, smell like drain.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
I didn't eat at the property.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Property needs a lot improvement and maintenance.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was pretty good, staff pleasant. Property was in a good location and condition, nothing to complain about. I only didn’t understand why I couldn’t buy food or drinks and put them on my room account and pay on checkout. People on check in and check out could have speed up a bit, it took a way too long compared with hotels in US.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed in this hotel many times .. but this last time I wasn't happy cause it did not have a fridge or microwave... I will probably try another hotel on my next visit to Acapulco
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young girl at check in made me feel unwelcome, she was doing something else at the same time. I felt I was bothering her with the amenities questions .
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Ok
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a little stressful the way pool towels pick up process front counter-authorization note-pool desk then pick up note at pool desk-returned note to front desk big line at front desk most of the time Lobby bar team was short stuffed and and seems upset and not very helpfull
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que la limpieza de la habitación sea 100% bien realizada
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recibes lo que pagas, es un hotel de un costo accesible, las habitaciones bastante bien, las instalaciones cómodas el hotel con excelente ubicación y muy lindo. Obvio hay algunos detalles que en otros lugares podrían estar mejor pero hay que pagar más por ello, por eso creo que está bastante bien, recibes el servicio que estás pagando. Nosotros no adquirimos alimentos y salíamos a comer caminando a los restaurantes que están al rededor que son muchos y variados.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien, los empleados fueron muy amables y las instalaciones estaban bien.
Stayed 4 nights in Aug 2026

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