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Hotel Delfines Acapulco by NG Hoteles

2.0 star property

Photo gallery for Hotel Delfines Acapulco by NG Hoteles

Exterior
Lobby sitting area
Standard Room, 2 Double Beds
Lobby sitting area
Outdoor pool

Reviews

5.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
The current price is NZ$142
includes taxes & fees
14 June - 15 June

Explore the area

View map
Costera Miguel Aleman, Fracc Magallanes, Acapulco, GRO, 39670
  • Place, Condesa Beach
    ‪5 min walk‬
  • Place, Diana the Huntress
    ‪8 min walk‬
  • Place, Papagayo Beach
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior

Bed sheets

Room Superior

  • 34 sq m
  • Sleeps 4

View all photos for Economy Room, 2 Double Beds

Economy Room, 2 Double Beds

Economy Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

Bed sheets

Room Economy

  • 34 sq m
  • Sleeps 4

About the area

Acapulco

At Hotel Delfines Acapulco by NG Hoteles you'll be within just a 5-minute stroll of Condesa Beach and within 15 minutes of Papagayo Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Plus you'll find a children's swimming pool and luggage storage. Each morning full breakfast is served between 9:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including an off-lead area and pet-grooming services. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Costera Acapulco hotel include La Quebrada Cliffs and Arena GNP Seguros.

What's nearby

  • Condesa Beach - 5 min walk - 0.5 km
  • Diana the Huntress - 8 min walk - 0.8 km
  • Playa El Morro - 10 min walk - 0.9 km
  • Parque Papagayo - 10 min walk - 0.9 km
  • Papagayo Beach - 14 min walk - 1.2 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 32 min drive

Restaurants

  • ‪Sanborns Café - ‬2 min walk
  • ‪Helados Santa Clara - ‬3 min walk
  • ‪Hotel Club del Sol - ‬1 min walk
  • ‪Mercado El Pueblito - ‬2 min walk
  • ‪Delichi Restaurante - ‬4 min walk

About this property

Hotel Delfines Acapulco by NG Hoteles

Some rates at Hotel Delfines Acapulco by NG Hoteles are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Delfines Acapulco by NG Hoteles offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Parking is available for a fee.

This Acapulco hotel is smoke free.

  • 60 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Delfines Acapulco by NG Hoteles offers 60 accommodations with air conditioning. Bathrooms include a shower. Housekeeping is provided on a daily basis.

Similar properties

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Hotel Club del Sol Acapulco by NG Hoteles
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  • Pool
  • All inclusive plans available
  • Pet-friendly
  • Restaurant
3.0 out of 5, 775 reviews
Hotel Club del Sol Acapulco by NG Hoteles

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 180 per pet, per night, plus a one-time cleaning fee of MXN 350 and a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • An off-lead area and pet-grooming services are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 130 for adults and from MXN 50 for children
  • Self-parking fee: MXN 50 per day
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 180 per pet, per night plus a one-off MXN 350 cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Frequently asked questions

What is the cancellation policy at Hotel Delfines Acapulco by NG Hoteles?

Hotel Delfines Acapulco by NG Hoteles offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Delfines Acapulco by NG Hoteles?

As of 13 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Delfines Acapulco by NG Hoteles on 14 Jun 2026 start from NZ$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Delfines Acapulco by NG Hoteles?

Yep, Hotel Delfines Acapulco by NG Hoteles has a self car park for MXN 50 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Delfines Acapulco by NG Hoteles?

Yep, Hotel Delfines Acapulco by NG Hoteles is a short 5-minute walk from Condesa Beach.

Does Hotel Delfines Acapulco by NG Hoteles have a pool?

Hotel Delfines Acapulco by NG Hoteles has an outdoor pool and a kids' pool. The pool is open 9:00 AM to 8:00 PM.

Does Hotel Delfines Acapulco by NG Hoteles serve breakfast?

Sure does, full breakfast is served daily between 9:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Delfines Acapulco by NG Hoteles?

No, Hotel Delfines Acapulco by NG Hoteles does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Delfines Acapulco by NG Hoteles?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Delfines Acapulco by NG Hoteles?

Check-in begins at 1:30 PM. Check-out time is noon.

Are pets allowed at Hotel Delfines Acapulco by NG Hoteles?

Dogs are welcome at Hotel Delfines Acapulco by NG Hoteles, with dog exercise areas and grooming services on offer. Just so you know, there's a limit of one pet.

Hotel Delfines Acapulco by NG Hoteles Reviews

Reviews

5.6
Rating 10 - Excellent. 11 out of 82 reviews
Rating 8 - Good. 19 out of 82 reviews
Rating 6 - Okay. 14 out of 82 reviews
Rating 4 - Poor. 11 out of 82 reviews
Rating 2 - Terrible. 27 out of 82 reviews

5.4/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend, they do not answer the phone. Worst hotel and staff.
Verified

8/10 Good

Enrique

.
Stayed 4 nights in Jul 2025
Verified

2/10 Terrible

OCTAVIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare hotel!

Nightmare hotel! We booked 2 nights and checked out the day after check-in!.. Old unmaintained building! Rooms are terrible, rusted out shower heads! Death trap elevators! Horrible pool! Pictures on hotel.com website are from god knows when!..
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

SANDRA

Disliked: Cleanliness, amenities, property conditions & facilities
Pesimo
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Luis Adolfo

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonita experiencia
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Jimena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no era para para mascotas, al llegar, me cobraron por la estancia de cada perrita y por noche, se me hace una grosería que digan que es Pet friendly y no tengan acondicionado un espacio para tenerlos. El estacionamiento es súper limitado y deje mi vehículo en la calle. El personal sin un solo trato amable , tienen plaga de cucarachas, fugas de agua en el baño, el elevador se nota que no ha tenido mantenimiento en mucho tiempo. Ojalá hagan algo, de mi parte no me vuelvo a hospedar ahí, ni reservar por este medio.
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Ana Cristina

Disliked: Cleanliness, amenities
El hotel es horrible, le falta muchísimo mantenimiento, además de peligroso, la sábana sucia, todo sucio, me picaron algunos animalitos porque desperté con un buen de ronchas estuve apunto de salirme a la madrugada y buscar otro hotel, de lo mal que estaba las habitaciones, olían horrible
Stayed 1 night in Dec 2025
Verified

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Le falta un poco de calidad a los colchones del hotel pero de ahi en fuera todo muy bien
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Elsa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tome la habitación estaba muy sucia …Holia feo
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Raul

Requiero de mi reembolso no se me ha hecho tuve problemas y no me entregaron mi habitación solicite mi reembolso y no me lo han hecho
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían dar mantenimiento mínimo a los pasillos de hotel, tuve un accidente gracias al pésimo mantenimiento de el lugar. El cual no se harán responsables , la recepcionista y el guardia que guarda las maletas tuvieron actos de discriminación y homofobia conmigo, el guardia muy agresivo, durante toda la estancia preferimos estar en otro lado y no llegar al hotel, al igual nos sacaron cosas de la maleta. Todo fue horrible TODO es un pésimo lugar, el servicio es pésimo, el mantenimiento esta de lo peor ñ. EXIJO UNA SOLUCIÓN, termine pagado estancia en otro lugar por temor a agresiones
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

cindy

Disliked: Amenities
Fue bueno , pero falta más atención del personal y quizás más servicios
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Frank

Se ve deteriorada
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo feo , viejo y destruido
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Pao

Liked: Staff & service
Disliked: Property conditions & facilities
Muy descuidado
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Esthela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El baño super sucio, parece que no habia sido lavado antes de ser entregado
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eso fue un desastre

La habitación me la entregaron hasta las 3 de la tarde y no a la 13:30 como decía,la habitación no contaba con toallas,ni jabón o shampoo para bañarse ,el personal es muy déspota,aparte la habitación estaba sucia y no nos hicieron el cambió de ropa de cama ,la verdad dan un pésimo servicio desde recepción,no me quedaron ganas de regresar a ese hotel
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Judith

Me gusto las albercas, pero si le hace falta mantenimiento a las habitaciones, por el precio deberia de tener al menos toallas en las habitaciones, shampoo, solo te dejan un jaboncito y un rollo de papel Higienico pequeño Pero pues no fue tan peor, al menos no vi cucarachas como en otros hoteles
Stayed 1 night in Feb 2025
Verified

4/10 Poor

HUGO ABAD

Disliked: Staff & service, property conditions & facilities, room comfort

Muy mala experiencia

Fue muy mala esperiencia, ya que llegue y decia en la reservacion que hice que el checkin era a las 3:30 y ellos decian que hasta las 3.00, que el error lo habin cometido la agencia que me lo habia cendido en este caso price travel y ellos no se podian hacer cargo de sus errores, despues no encontraban mi resrvación, que aparecia, total un desastre, y al final terminaron dandome otra. y vi que como yo habia muchas personas reclamando.
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada agradable y falta de limpieza y las habitaciones nada cómodas hay muchas deficiencias
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

E.Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Deberían Invertir en reparaciones
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

GUSTAVO GOMEZ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy deteriorado por fuera y por dentro. El personal insuficiente ya que en la app el check-in era a las 13:30 hrs. Y el hotel lo marca hasta las 15:00 hrs, pero nos entregaron la habitacion a las 16:00 y ademas sucia. No habían hecho la habitación y las camas sucias y sin tender. Falta personal para la rápida atención. Recepcionista muy desatenta y bastante brusca en sus respuestas. No vuelvo a este lugar, esta infestado de cucarachas
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

J Velazquez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchísimo cascajo en todo el hotel, todo roto, de verdad uno se podría quedar o saber si te pusieran como están las condiciones Nada que ver con el anuncio
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Luis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El Chek un poco tardado el registro
Stayed 1 night in Jan 2025
Verified

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy céntrico. Aunque el inmueble se ve de años, es ideal para llegar solo a descansar.
Stayed 2 nights in Dec 2024