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Hotel Emporio Acapulco

3.5 star property
Family-friendly beachfront location with 3 outdoor pools

Photo gallery for Hotel Emporio Acapulco

Children’s play area – outdoor
Private beach, beach cabanas
Outdoor wedding area
Bar (on property)
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Pool
The current price is NZ$209
includes taxes & fees
16 Sept - 17 Sept

Explore the area

View map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪1 min walk‬
  • Condesa Beach
    ‪2 min walk‬
  • Papagayo Beach
    ‪3 min drive‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen with ocean view

8.0 out of 10
Very good
(47 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

Junior Suite 2 Double Beds Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Ocean View

View from room

Standard King Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club King Ocean View

View from room

Suite Privilege Club King Ocean View

8.6 out of 10
Excellent
(14 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Fan
Blackout curtains
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Privilege Club Doble Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Privilege Club Doble Ocean View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Ocean View

View from room

Superior King Ocean View

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Ocean View

8.0 out of 10
Very good
(13 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Ocean View

7.8 out of 10
Good
(88 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Standard with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Superior with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Deluxe with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Room Deluxe with Sea View

  • 35 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Junior with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Suite Junior with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard with Sea View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room Standard with Sea View

  • 30 sq m
  • Sea view
  • Sleeps 4

About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Hotel Emporio Acapulco. Within steps you'll find Playa El Morro and Condesa Beach. Highlights at this beachfront hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and kids' club. Business travelers can take advantage of a meeting room, a 24-hour business centre, and conference space. Other amenities include Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 8:00 AM and 12:30 PM. There's also valet parking, along with the convenience of airport drop-off service. .Near this 3.5-property class Costera Acapulco hotel, you'll find Papagayo Beach.

What's nearby

  • Diana the Huntress - 1 min walk - 0.0 km
  • Condesa Beach - 2 min walk - 0.2 km
  • Parque Papagayo - 19 min walk - 1.6 km
  • Icacos Beach - 2 min drive - 1.9 km
  • Papagayo Beach - 3 min drive - 2.7 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 29 min drive

Restaurants

  • ‪Cafe Punta del Cielo - ‬1 min walk
  • ‪Fisher's Acapulco - ‬2 min walk
  • ‪London English Pub - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Napoli Cocina Italiana - ‬1 min walk

About this property

Hotel Emporio Acapulco

Family-friendly beachfront location with 3 outdoor pools
Simply walk outside to feel the sun on your face at the sandy beach. At Hotel Emporio Acapulco, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. This beach hotel also offers a children's pool, a fitness centre and a garden. Parking is available for a fee.

This 3.5-star Acapulco hotel is smoke free.

  • 422 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1952
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Emporio Acapulco offers 422 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Acapulco hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night); wired internet (surcharge)

Parking and transport

  • 24-hour airport drop-off shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Parking on site (MXN 220 per night)
  • Valet parking on site (MXN 220 per night)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 12:30 PM for a fee: MXN 340 to 355 for adults and MXN 165 to 180 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Infinity pool
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1952
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 340 to 355 for adults and MXN 165 to 180 for children
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Fee for wired Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self-parking fee: MXN 220 per night
  • Valet parking fee: MXN 220 per night
  • Late check-out fee: MXN 833 (subject to availability)
  • Pool fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Emporio Acapulco?

Hotel Emporio Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Emporio Acapulco?

As of 15 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Emporio Acapulco on 16 Sept 2025 start from NZ$208.8, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Emporio Acapulco?

Yep, Hotel Emporio Acapulco has a self car park for MXN 220 per night.

Are there any beaches close to Hotel Emporio Acapulco?

Yep, Hotel Emporio Acapulco is a short 2-minute walk from Condesa Beach. Fun beach activities include jet skiing, snorkelling and waterskiing.

Is there a spa on site at Hotel Emporio Acapulco?

Yep, Oriental Spa is available for guests.

Does Hotel Emporio Acapulco have a pool?

Hotel Emporio Acapulco has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Hotel Emporio Acapulco?

Hotel Emporio Acapulco features an infinity pool, a private beach and a full-service spa.

What makes Hotel Emporio Acapulco a romantic place to stay?

A private beach and beach cabanas, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Emporio Acapulco.

Is Hotel Emporio Acapulco family-friendly?

You bet! With amenities such as a children's club, a children's pool and babysitting services, it's no surprise that Hotel Emporio Acapulco is a hit with families.

Does Hotel Emporio Acapulco serve breakfast?

You bet, buffet brekkie is served daily between 8:00 AM and 12:30 PM.

Is there a free airport shuttle available at Hotel Emporio Acapulco?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Emporio Acapulco?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Emporio Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Emporio Acapulco?

No, pets are not allowed.

Reviews

Hotel Emporio Acapulco Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 759 out of 1462 reviews
Rating 8 - Good. 360 out of 1462 reviews
Rating 6 - Okay. 176 out of 1462 reviews
Rating 4 - Poor. 79 out of 1462 reviews
Rating 2 - Terrible. 88 out of 1462 reviews

Reviews

10/10 Excellent

Natalia

Amazing staff the spa experience was amazing everyone is super friendly and the food is amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Mis 7 días que yo estuve de vacaciones en el Hotel Emporio fueron maravillosos muy bonito servicio… un 10 de 10
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien excelente servicio
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic costumer service!!!
Stayed 4 nights in May 2025

8/10 Good

Eskarle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is pretty convenient
Stayed 5 nights in May 2025

10/10 Excellent

Marcos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa and Salon.
Stayed 2 nights in Mar 2025

10/10 Excellent

IRENE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent very friendly people but at the end when I was going inside the hotel, the car run up to me and say are you staying in this hotel and I show him my wristband and he said sorry but everything else was excellent. I love it.
Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in a year staying here, and the service was always incredible. Very clean. Prices are super reasonable. I’ll definitely be staying there again.
Stayed 3 nights in May 2025

6/10 Okay

VIRGILIO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Electrical plugs are too old, we had to charge our phones in the other wals because the nearest by the bed has only for lamp, I spoke to the girl in the front desk and requested a multiple plug adapter and she "it is what it is, we don't provide those things to nobody" Sorry...
Stayed 5 nights in May 2025

2/10 Terrible

Luis Enrique

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Fatima bahena una persona prepotente al telefono en recepcion muy grosera al pedir informacion mal trato
Stayed 3 nights in May 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100% recommended
Stayed 2 nights in May 2025

8/10 Good

Francisca

Travelled with group
Liked: Cleanliness, staff & service, amenities
Need some improvements: - my room did not have hot water - VIP swimming pool takes very long to get service - I left an open voucher and was no coordination between the hotel staff and the restaurant on my he beach, - I got a promotion of 15% off but was not valid at sunset restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Antonio, Bartow

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo todo estubo muy bien
Stayed 3 nights in Apr 2025

4/10 Poor

Maria

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Very old hotel, bathroom Sink was clogged, needs a retrofit. I wouldn't stay. It's too expensive for what they have to offer.
Stayed 5 nights in Mar 2025

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here because I love the place and the pool.
Stayed 3 nights in Jan 2025

10/10 Excellent

GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed 1 night and they loved it.
Stayed 1 night in Apr 2025

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2025

6/10 Okay

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities
El wifi para trabajar bastante bien. BIEN: Luis de quesadilla es sensacional, Alejandro mesero restaurante muy amabley profesional, Carmen camarista muy amable y profesional, Willima bar psicina igual buenisimo y Angel en el bar del Lobby tambien. Felicidades a todos. Capitan Pachecho y Capitana Yadira, felicidades por su servicio con el apoyo para las necesides de mi madre de 87 anios. MALO- A MEJORAR: Deberia haber television abierta, y los canales que hay son en ingles. Me asignaron una habitacion en piso 10, el unico con escalon al salir de la hab y mi mama se cayo. sugiero no asignar este piso a un adulto mayor. Tarjetas acceso al cuarto se descargan a cada rato. Molesto tener que ir al lobby a reactivarlas dos veces al dia!! Alberca de adultos estba muy sucia en una esquina,lo reporte y la limpiraron. El 31de marzo fiesta del personal, bien! solo que no pude accesar al gimnasion pues no habia nadie para dejarme entrar. Banda de musica en la playa muy molesta pues toca muy cerca (zona federal, no se que se pueda hacer). Claxon de las camiones locales se oye TODO el tiempo si por casualidad estas en tu habitacion. Talvez ver que cambien su estacion de espera para que no molesten a los huespedes con su claxon. Al check-in, no nos informaron que los canapes tienen una horario para ordenarlos (entre 6 y 8 pm solamente). Agradezco a todos lo que se movilizaron para poder enviarlos fuera de horario antes de nuestra salida. No lo sabiamos. Quedamos muy contentas con el hotel
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all the way around, but the bathroom sink was slow to drain, and the commode at times was a very weak flush to the point it would not clear, and needed an assistant to come clear it.
Stayed 7 nights in Apr 2025

10/10 Excellent

Erika

Stayed 4 nights in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel for a three day stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien aunque el servicio de taxis de la ciudad son no muy amables y te cobran según te vean vestido y si pareces turista es peor tiene ver una regulación mejor del estado
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2025