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Hotel Tortuga Express Acapulco

2.5 star property

Photo gallery for Hotel Tortuga Express Acapulco

Outdoor pool
Reception
Outdoor banquet area
Room
Front of property

Reviews

3.6 out of 10

Popular amenities

  • Pool
  • Air-conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Avenida Cuauhtemoc 1220 Col. Progreso, Acapulco, GRO, 39350
  • Place, Parque Papagayo
    ‪3 min walk‬
  • Place, Papagayo Beach
    ‪12 min walk‬
  • Place, Condesa Beach
    ‪7 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪49 min drive‬

Room options

Standard Room, Bay View

  • Bay view
  • Sleeps 4
  • 1 Double Bed

About the area

Acapulco

Hotel Tortuga Express Acapulco places you steps from Parque Papagayo and within a 15-minute stroll of Papagayo Beach. Highlights at this hotel include an outdoor swimming pool. .This smoke-free hotel offers a 24-hour front desk, a terrace and tour/ticket assistance. There's also the convenience of self parking. .Sights within a 15-minute walk of this Costera Acapulco hotel include Galerías Acapulco and Hornos Beach.

What's nearby

  • Parque Papagayo - 3 min walk - 0.3 km
  • Papagayo Beach - 12 min walk - 1.0 km
  • Hornos Beach - 12 min walk - 1.0 km
  • Tamarind Beach - 17 min walk - 1.5 km
  • Condesa Beach - 7 min drive - 3.0 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 38 min drive

Restaurants

  • ‪Bocana Beach Papagayo - ‬14 min walk
  • ‪Sushi2go! - ‬8 min walk
  • ‪La Union - ‬15 min walk
  • ‪Enchiladas Dali - ‬4 min walk
  • ‪El Nono - ‬8 min walk

About this property

Hotel Tortuga Express Acapulco

As a guest of Hotel Tortuga Express Acapulco, you'll find an outdoor pool, a terrace, and tour/ticket assistance. The front desk is open around the clock. Parking is available for a fee.

This Acapulco hotel is smoke free.

  • 63 guestrooms or units
  • Front desk (24 hours)
  • Tour and ticket information
  • Terrace
  • No smoking on site
Hotel Tortuga Express Acapulco offers 63 accommodations with air conditioning. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Parking and transport

  • Parking on site (MXN 150 per day)
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Tortuga Express Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MXN 150 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Tortuga Express
Tortuga Express Acapulco
Tortuga Express
Tortuga Express Acapulco
Hotel Tortuga Express Acapulco Hotel
Hotel Tortuga Express Acapulco Acapulco
Hotel Tortuga Express Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Tortuga Express Acapulco?

Hotel Tortuga Express Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Tortuga Express Acapulco?

Yep, Hotel Tortuga Express Acapulco has a self car park for MXN 150 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Tortuga Express Acapulco?

Yep, Hotel Tortuga Express Acapulco is a short 12-minute walk from Papagayo Beach.

Does Hotel Tortuga Express Acapulco have a pool?

Hotel Tortuga Express Acapulco has an outdoor pool.

Is there a free airport shuttle available at Hotel Tortuga Express Acapulco?

No, Hotel Tortuga Express Acapulco does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Tortuga Express Acapulco?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Tortuga Express Acapulco?

No, pets and service animals are not allowed.

Hotel Tortuga Express Acapulco Reviews

Reviews

3.6
Rating 10 - Excellent. 1 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 11 out of 17 reviews

4.8/10

Cleanliness

3.6/10

Staff & service

3.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

6/10 Okay

Arturo

Travelled with group

Not bad at all

Facilities are super old and the room is not comfortable at all but If you’re going to be at the beach all day and just come back to shower and sleep this hotel covers the deal.
Stayed 2 nights in Sep 2019

10/10 Excellent

fernando i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo volvería a alquilar no cuenta con aire acondicionado el personal muy incapacitado muy desorganizados la habitación no sé que tenía pero amanecí todo picoteado hay muchas hormigas la alberca muy sucia las habitaciones sucias la verdad no lo recomiendo ni aunque no hubiera disponibilidad en algún lado muy mal lo bueno que solo me hospede un solo día no hubiera aguantado más dias
Stayed 1 night in Jun 2022

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo Servicio!

Muy mal! No había agua, no servía el elevador, no querían hacer valida mi confirmación hecha a través de Hoteles.com. Mal Mal. No lo recomiendo.
Stayed 2 nights in Jun 2019

6/10 Okay

Elia

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
buena ubicación,buen precio,el elevador no funcionaba
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo, falta de personal, servicio aténcion y parece abandonado
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

2/10 Terrible

eduardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
una pocilga el peor hotel del mundo es mejor la calle
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó el hotel en nada , pésimo , no servía el elevador , el agua está fallando , la.limpieza del hotel mala ,muy poco personal para atender a tanta gente muy mal hotel
Stayed 2 nights in Mar 2019

6/10 Okay

Ulises

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
La piscina en la azotea y la vista son geniales, los cuartos tienen bunea higiene. NO servía el elevador, en la noche tuvimos que bajar a recepcion que varios pisos estaban sin luz para que las prendieran, no habia linea de teléfono.
Stayed 2 nights in Mar 2019

2/10 Terrible

Victor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
NO RECOMIENDO PARA NADA SU HOTEL
Stayed 1 night in Feb 2019

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo lugar

Mala experiencia no sirve el elevador, el agua se termina cada 5 minutos, no te cambian toallas... Muy mala experiencia
Stayed 2 nights in Mar 2019

2/10 Terrible

ADAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Asqueroso Hotel y servicio.

Es un pésimo Hotel, reserve y pague por una habitación en Tortuga Express Acapulco y al llegar al lugar me enviaron a otro Hotel todo sucio, ni siquiera tenía sabanas la cama, el baño inservible sin mencionar el resto del cuarto, pague por un hotel 3 estrellas y me dieron una habitación de media estrella y en una zona mas alejada.
Stayed 1 night in Oct 2018

2/10 Terrible

oscar, cdmx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel es una gran mentira el precio es excesivo

Cuando llegue no podía creer el nivel de 1 estrella del hotel Cobran el estacionamiento y la renta del control remoto Te ofrecen un par de toallas rotas y sucias y dos jabones Venus rosa No sirve el elevador La alberca esta Meada literal huele y no se ve el fondo No cuenta con agua caliente Se descompone la bomba del agua Te ofrecen una cubeta con agua fría para poder bañarte De verdad quiero que me devuelvan mi dinero me sentí asaltado
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo hotel, mal servicio, muy sucio, lamentable

Pésimas instalaciones, no sirve el elevador, en el estacionamiento están las toallas y sabanas tiradas en el piso, la basura regada, hay cables en el piso de algunas conexiones, heces de perro, pedazos de madera tirados y asquerosamente sucio y además me cobraron $150 por 1 noche de estacionamiento cuando hasta en el emporio me la cobran en $80 y con valet, y no es el hotel tortuga express xq me entrego nota de hotel papagayo, las fotos que ponen no son xq ni nombre tiene el hotel por fuera, y me tuve q dormir encima de la cama ya que hasta cabellos anteriores estaban en la almohada, estoy muy enojada xq uno confía en qva a encontrar hoteles de calidad por el precio q se pago, deberían de confirmar los servicios de los hoteles antes de ponerlos en la página
Stayed 1 night in Jun 2017