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Palacio Mundo Imperial All Inclusive Resort

Photo gallery for Palacio Mundo Imperial All Inclusive Resort

A resort with multiple swimming pools, palm trees, and a beach area.
Property video
A modern hotel with a curved facade, outdoor seating areas, and a central water feature.
A spacious lobby with a curved sofa, a piano, and a seating area with wicker furniture.
A multi-story hotel with balconies, a pool area with sun loungers and umbrellas, and a reflection pool.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$775
includes taxes & fees
21 Sept - 22 Sept

Explore the area

View map
Plan de Los Amates, Blvrd Barra Vieja N3, Acapulco, GRO, 39890
  • Place, Boulevard de las Naciones
    ‪2 min walk‬
  • Place, Forum de Mundo Imperial
    ‪3 min walk‬
  • Place, La Isla Shopping Village
    ‪7 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪7 min drive‬

Room options

View all photos for Two Superior Double Beds Diamante View AI

A hotel room with a flat-screen TV, a desk with a lamp, two beds with pillows, and a wooden wardrobe.

Two Superior Double Beds Diamante View AI

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Deluxe Double Beds Resort View All Inclusive

A hotel room with a TV, desk, chair, two beds, bedside tables, lamps, and a large window with blinds.

Two Deluxe Double Beds Resort View All Inclusive

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Club 89 Double Beds Diamante View AI

A modern hotel room with a large bed, a desk, and a television.

Two Club 89 Double Beds Diamante View AI

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Two Club 89 Double Beds Resort View AI

A modern hotel room with a large bed, a desk, and a television.

Two Club 89 Double Beds Resort View AI

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A hotel room with a bed, a desk with a television, a chair, a bedside table with a phone, and a window with blinds.

Superior Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Deluxe King Size Bed Resort View)

A hotel room with a bed, a desk, a chair, a television, and a telephone.

Luxury Room (Deluxe King Size Bed Resort View)

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room (Club 89 King Size Bed Diamante View)

A large bed with a dark headboard, two bedside tables with lamps, a single orange chair, and a framed picture on the wall.

Club Room (Club 89 King Size Bed Diamante View)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room (Club 89 King Size Bed Resort View)

A large bed with a dark headboard, two bedside tables with lamps, a single orange chair, and a framed picture on the wall.

Club Room (Club 89 King Size Bed Resort View)

  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room (Junior Suite King Beds Diamante View)

A modern hotel room with a bed, a sofa, a coffee table, and a dining area.

Junior Room (Junior Suite King Beds Diamante View)

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Jr Suite King Size Bed Resort View)

A modern hotel room with a bed, a sofa, a coffee table, and a dining area.

Room (Jr Suite King Size Bed Resort View)

  • Resort view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a sofa, armchairs, a coffee table, a TV, a desk, a bed, and a ceiling fan.

Standard Room, 1 King Bed

  • Resort view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Acapulco

You'll be connected to the convention centre at Palacio Mundo Imperial All Inclusive Resort, and within a short 5-minute stroll of Boulevard de las Naciones and Forum de Mundo Imperial. Highlights at this luxury hotel include 4 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the mud bath and sauna. The seafood restaurant, Mizumi, serves seafood and is open for dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Enjoy the gym, kids' club, sauna and kids' swimming pool. Meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Sights within a 20-minute walk of this 4.5-property class Puente del Mar hotel include La Isla Shopping Village and Laguna Tres Palos.

What's nearby

  • Boulevard de las Naciones - 2 min walk - 0.2 km
  • Forum de Mundo Imperial - 3 min walk - 0.3 km
  • La Isla Shopping Village - 7 min walk - 0.6 km
  • Laguna Tres Palos - 5 min drive - 1.9 km
  • Arena GNP Seguros - 33 min drive - 10.5 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 3 min drive

Restaurants

  • ‪Comedor Mundo Imperial - ‬1 min walk
  • ‪Carnivore - ‬4 min walk
  • ‪Juan Valdez Cafe - ‬11 min walk
  • ‪Mizumi - ‬1 min walk
  • ‪Shu - ‬18 min walk

About this property

Palacio Mundo Imperial All Inclusive Resort

Some rates at Palacio Mundo Imperial All Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Palacio Mundo Imperial All Inclusive Resort offers its guests a full-service spa, 6 outdoor swimming pools, a sauna, and a fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a children's club, and gift shops/newsstands are also featured at the luxury Palacio Mundo Imperial All Inclusive Resort. Free valet parking is available.

This 4.5-star Acapulco hotel is smoke free.

  • 407 guestrooms or units
  • 4 dining venues
  • 2 bars by the pool
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Palacio Mundo Imperial All Inclusive Resort offers 407 air-conditioned accommodations with espresso makers and a safe. Rooms open to balconies. Each accommodation is individually furnished. Beds feature down duvets. 46-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Acapulco hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free beach shuttle
  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 420 for adults and MXN 210 for children
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • A ROMA
  • Acua
  • Carnivore
  • Marche
  • Mizumi

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Shopping centre

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room cot
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Dock
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 350 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 420 for adults and from MXN 210 for children
  • Pet fee: MXN 1500 per pet, per night
  • Rollaway bed fee: MXN 350 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

PALACIO MUNDO IMPERIAL- All Inclusive MI Hotel

PALACIO MUNDO IMPERIAL- All Inclusive MI ACAPULCO

PALACIO MUNDO IMPERIAL- All Inclusive MI Hotel ACAPULCO

Frequently asked questions

Is parking available at Palacio Mundo Imperial All Inclusive Resort?

Yep, Palacio Mundo Imperial All Inclusive Resort has free valet parking.

How much does it cost to stay at Palacio Mundo Imperial All Inclusive Resort?

As of 11 Sept 2026, prices found for a 1-night stay for 2 adults at Palacio Mundo Imperial All Inclusive Resort on 21 Sept 2026 start from NZ$775, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Palacio Mundo Imperial All Inclusive Resort?

The closest beach to Palacio Mundo Imperial All Inclusive Resort is La Bonfil Beach (3.4 km).

Is there a spa on site at Palacio Mundo Imperial All Inclusive Resort?

Yep, there is an onsite spa at Palacio Mundo Imperial All Inclusive Resort. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Palacio Mundo Imperial All Inclusive Resort have a pool?

Palacio Mundo Imperial All Inclusive Resort has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Palacio Mundo Imperial All Inclusive Resort?

Palacio Mundo Imperial All Inclusive Resort features 2 poolside bars, 6 outdoor pools and a full-service spa.

What makes Palacio Mundo Imperial All Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Palacio Mundo Imperial All Inclusive Resort.

Is Palacio Mundo Imperial All Inclusive Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Palacio Mundo Imperial All Inclusive Resort is a hit with families.

Does Palacio Mundo Imperial All Inclusive Resort serve breakfast?

Sure does, buffet breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Palacio Mundo Imperial All Inclusive Resort?

No, Palacio Mundo Imperial All Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Palacio Mundo Imperial All Inclusive Resort?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Palacio Mundo Imperial All Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Palacio Mundo Imperial All Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 67 reviews
Rating 8 - Good. 7 out of 67 reviews
Rating 6 - Okay. 8 out of 67 reviews
Rating 4 - Poor. 2 out of 67 reviews
Rating 2 - Terrible. 7 out of 67 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Billie Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very friendly. Cleaning lady was the best. She made sure she checked in with us each day. She really treated us like family. The shuttle between the 3 resorts was very convenient. Overall really a great experience.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Shasta

Club 89 is not a thing anymore. Do not spend the extra $$ for the experience. Restaurants closed on days for dinner when they are supposed to be open (frustrating for the all inclusive package). Wish these details were included on the website so we could plan our stay better. Had no idea what the all inclusive package included until arrival.
Stayed 5 nights in May 2026
Verified review

4/10 Poor

MARIA DE LA LUZ

I had to pay for an upgrade, is like they offer i
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Adelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta mucho el hotel es grande tiene sus albercas con agua cristalina y una temperatura increíble, las habitaciones son muy amplían cómodas y limpias y que decir el todo incluido sus restaurantes con alimentos muy abundantes y sabrosos
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

ADRIANA MARÍA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deben cambiar las toallas del club de playa, están todas deshilachadas y son pequeñas, solo los alimentos de los restaurantes de la noche son buenos, los snaks NO son de buena calidad
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es super amable, está increíble que puedes hacer uso de instalaciones del Pierre y el Princess.
Stayed 7 nights in May 2026
Verified review

2/10 Terrible

PALOMA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya sabemos que pasa, quieren terminar con ese hermoso hotel, poco personal, con exceso de trabajo, obviamente sucia la alberca, sin toallas ni atención. Mal cada día, hace mes y medio fui y dije otra oportunidad debe ser un mal día, pero tristemente no. La constante es que terrible la administración. No vuelvo a ir definitivamente.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y excelente servicio
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities
Todo increíble
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Juan Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con ganas de regresar !!!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una estancia excelente!! Super recomendable
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Valery

Liked: Staff & service
La aplicacion nunca me dijo que en el hotel habia una convencion y me derivaron a otro hotel.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

ANA MARIA CORTEZ

Liked: Property conditions & facilities
Disliked: Cleanliness
encontre cucarachas en mi habitacion
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Ramón

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, en dónde te permiten combinar la estancia con otros hoteles del complejo. Muy buena atención y servicios.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Joel Vicente

Disliked: Cleanliness, amenities, property conditions & facilities
No se alojen en este lugar, te venden un todo incluido y al final no tienen la categoría ni los estándares para serlo Una decepción total, al llegar nos cobraron más dinero por darnos las habitaciones pero sin poder hacer uso de las instalaciones, esperamos hasta la 1 PM y nada, no te permitían comer nada, algunos restaurantes hasta cobraban los alimentos. Todo el tiempo te están vigilando, cuando ya logramos cenar, luego se no poder comer nada, te llevan unos tickets con la cuenta y todo el tiempo hasta para las toallas te piden el número de habitación. Los elevadores por lo regular siempre hay filas. Las instalaciones son viejas, la mayoría del personal es ineficiente. Cuando te bañas se sale el agua hacia el área del lavabo y de el escusado, hay que estar secando.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Gabriela

Liked: Cleanliness
La habitacion es muy buena opcion, es amplia, tiene espacio distribuido bien y esta limpoa ademas de que elmpersonal de limpieza en habitacion es muy amable y deja todo super bien. La atencion en el hotel y su personal, esta 50/50 ya que muchos son amables y muy serviciales y muchos tambien parece que les cuesta hasta decirte buenos dias. Ademas en los restaurantes muchos te exigen que les dejes el tip a pesar de ser un hotel todo incluido y que muchas ocasiones no andas con dinero en el dia precisamente porque es todo incluido.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Yadira

Liked: Cleanliness, amenities
Es la quinta vez que me hospedo en este hotel y es claramente por qué me encanta !! Pero esta vez conocí su club de playa y deja mucho que desear :( la alberca estaba muy sucia , se nota que no le dan mantenimiento y los meseros no son nada serviciales , hasta que yo me acerqué a uno de ellos pude pedir algo para beber … no me quiero imaginar si hubiese estado en el área de playa… menos me iban a atender ..
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Guadalupe Aime

Liked: Cleanliness, amenities, property conditions & facilities
Increíble todo
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Juan Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones limpias, sobre el cargador que tienen de tesla deberían de poner más y dejar las reglas claras, porque en una ocasión uno de valet me dijo que no estaba permitido conectarlo, pero otro vehículo lo estaba usando, o luego mencionaban que no habían dejado la llave, cuando a mi si me lo exigian.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
Los alimentos superaron mis espectativas
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Michelle

Disliked: Cleanliness, amenities, property conditions & facilities
La atención fue realmente nefasta. Pagamos un plan all inclusive que en la práctica no ofrecía ningún beneficio real. En el club de playa me quedé sin alimentos porque, según el personal, tenían una demora de 3 horas y ya no podían atenderme. Para poder comer era obligatorio hacer reservación; si no, simplemente te quedabas sin servicio. Claramente no están preparados para recibir a la cantidad de personas que aceptan, lo que se traduce en una pésima experiencia y mala atención.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Alejandra

Disliked: Cleanliness, amenities
La habitación podría estar mas limpia,los apagadores muy sucios y etc letrero de no molestar , el room service sin mantel la mesa son detalles que podrian hacer la diferencia
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto! Gran lugar
Stayed 2 nights in Jan 2026