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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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Interior
Sports facility
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool

Explore the area

View map
Zona Costera K256, Akumal, QROO, 77710
  • Place, Akumal Beach
    ‪3 min drive‬
  • Place, Akumal Ecological Center
    ‪3 min drive‬
  • Place, Riviera Maya Golf Club
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite

8.0 out of 10
Very good
(442 reviews)
  • Garden view
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(17 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout curtains

Suite Deluxe With Garden View

  • Garden view
  • 52 sq m
  • Sleeps 5

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(40 reviews)
  • Ocean view
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout curtains

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • Garden view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout curtains

Deluxe Junior Suite Ocean View Quadruple

  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout curtains

Mini Suite Quadruple

  • Garden view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

About the area

Akumal

A luxury stay in Akumal awaits you at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive. You'll be 4.5 km (2.8 mi) from Akumal Beach and 8.5 km (5.3 mi) from Xpu-ha Beach. Highlights at this all-inclusive property include 10 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The restaurant, The Park, is open for breakfast, lunch and dinner. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a free manager's reception and a lazy river. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Akumal property include Cenote Azul and Riviera Maya Golf Club.

What's nearby

  • Hekab Be Biblioteca - 3 min drive - 4.7 km
  • Akumal Beach - 3 min drive - 5.0 km
  • Akumal Ecological Center - 3 min drive - 5.0 km
  • Riviera Maya Golf Club - 4 min drive - 8.5 km
  • Aktun Chen - 4 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 68 min drive

Restaurants

  • ‪Pueblito Lindo - ‬13 min walk
  • ‪Xtra Time Sport Bar - ‬2 min drive
  • ‪La Hacienda - ‬2 min drive
  • ‪Ikebana Japanese Restaurant - ‬12 min walk
  • ‪Lobby Bar White Sand - ‬20 min walk

About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free. A complete renovation of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive was completed in December 2024.

This 5-star Akumal property is smoke free.

  • 934 guestrooms or units
  • 3 levels
  • 18 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 10 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature Hot tubs and free minibar items. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 17 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.06 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Sanitation services: USD 4.73 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Frequently asked questions

What is the cancellation policy at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yep, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

The closest beach to Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is Half Moon Bay (2.5 km).

Is there a spa on site at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Grand Sirenis Riviera Maya Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and free minibar items.

What makes Grand Sirenis Riviera Maya Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive.

Is Grand Sirenis Riviera Maya Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Sirenis Riviera Maya Resort & Spa - All Inclusive serve breakfast?

Yep, travelers give top marks to the free buffet brekkie here! Available daily from 7:00 AM to 11:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, Grand Sirenis Riviera Maya Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive?

No, only service animals are allowed.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 588 reviews
Rating 8 - Good. 124 out of 588 reviews
Rating 6 - Okay. 60 out of 588 reviews
Rating 4 - Poor. 26 out of 588 reviews
Rating 2 - Terrible. 23 out of 588 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family resort. Food was hit or miss
Stayed 7 nights in Dec 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything! Food was wonderful in restaraunts and buffet. Everything was clean. Staff was amazing especially Alfred - our concierge. Housekeeping was great, as always. This is our vacation spot and we go at least 2 times per year. We love it!
Stayed 7 nights in Dec 2025

10/10 Excellent

Christian Jean

Liked: Cleanliness, amenities, property conditions & facilities
Food was great staff was extremely friendly
Stayed 7 nights in Dec 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole resort surrounding grounds, and beach were my favorite
Stayed 7 nights in Dec 2025

10/10 Excellent

Alexa Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Came here with my mom to vacation and relax. What really stood out was the amazing personalized service from Adan from guest services. From day 1, he helped us out and booked all our last minute dinner reservations. The pool, restaurants, and drinks were all great too.
Stayed 4 nights in Dec 2025

2/10 Terrible

Yasar

Disliked: Cleanliness, amenities
It is not a 5 star hotel. The rooms are outdated. The food was not good at all. The resort is very big, unfortunately we had to walk around everywhere with a baby. The shuttle bus did not stop for us. We would wait 30min and no shuttle bus and they saw us with a toddler. They only had shuttle service for the platinum members and they still didn’t care there was a baby because we were not platinum. We walked 30min to the spa to use the sauna. They told us we could not use the sauna because we didn’t have reservations. I have never been to a hotel that requires a reservation for a sauna. Ridiculous.
Stayed 6 nights in Dec 2025

10/10 Excellent

David

Stayed 5 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay! The staff catered to any and all concerns & requests with care & compassion. The resort was clean, well kept and easily accessible & simple to navigate. They had staff operating shuttles to get you around if you wanted. Food was phenomenal. I have allergies & the staff were EXTREMELY accommodating! Our daughter is picky & she ate well, at this resort. We will return!
The base of the lobby entrance
One of many “resort” monkeys
So much fresh fruit
Fresh made omelette, catering to my allergies
Stayed 5 nights in Dec 2025

10/10 Excellent

Amanda

Stayed 7 nights in Nov 2025

6/10 Okay

Jordan

Disliked: Amenities
The resort itself is a little bit outdated. The food was decent. Hot tub was out of order and dolphin experience looks like it’s been closed for years. Overall would rate a 7 out of 10. Biggest con -room smelled like old wet mildew. Biggest pro- the animals on site are cool.
Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay once again with our family. They made A LOT of renovations and changes since our last stay (2 years ago), all for the better. We were really happy with all the spaces and places to eat as well. The renovations to the coffee shop, dining hall, sports bar, sweet and salt, were awesome. We enjoyed live music every night outside of Sweet and Salt, and live music at Breathless rooftop bar, both great places. The fresh churro outside of Sweet and salt was great every night too. Our concierge Adan and Eduardo were really helpful. Also, shout out to our favorite bar tenders of the week, Almicar and Silvano at Prana (they were amazing!) and made our vacation pretty memorable.
Stayed 6 nights in Dec 2025

10/10 Excellent

Brianna

Stayed 7 nights in Dec 2025

10/10 Excellent

Dennis

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was great! Always clean and restocked with grab towels, beer, water! Staff at every bar was so friendly and helped out! Food was great. Never had a bad meal anywhere. Sometimes the main course portions are a little small but just order an appetizer or soup and you’re good. They cater to you when booking through Expedia compared to other companies. You get a different colour wristband and they know to look after you. I honestly wouldn’t book through another company knowing that.
Stayed 10 nights in Dec 2025

8/10 Good

Amy Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Genai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Could use a hot tub. There isn’t one and the one in the spa is like warm.
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Dec 2025

6/10 Okay

Jonathan

Stayed 5 nights in Dec 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had attended Hydro Therepy at the Spa, however there were a lot of showers not working. The couple's massage at the beach was wonderful! No matter at which restaurant we ate at the food was great! The shows were amazing. Lots of places to eat and drink. The weather was good! We had fabulous vacation.
Stayed 14 nights in Nov 2025

10/10 Excellent

Peyton James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience from the staff to amazing snorkeling right off the beach will definitely be going back
Stayed 7 nights in Dec 2025

4/10 Poor

Adam Gabriel

Stayed 9 nights in Dec 2025

10/10 Excellent

Yanike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very pleasant and helpful staff. The rooms and pool were clean and well maintained. The lazy pool was the best! The entertainment was top notch. The spa is worldclass. Seeing wildlife around the property was a plesant surprise. A shout out to the conceirge team and the ladies on the omlette making team - Always checking in and taking the best care of us! The variety of the food and restaurants was unbelievable. Great tasting too. Grand Sirens made our holiday an unforgetable one. Highly recommend this hotel and will sure to return. Thank you!
Checking out the full moon after dinner at Butchers
Stayed 7 nights in Dec 2025

8/10 Good

Gurdeep Singh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have to improve their shuttle services
Stayed 5 nights in Dec 2025

6/10 Okay

Kenneth, Portland

Liked: Cleanliness, property conditions & facilities
Overall the property was nice. Food was generally good, and there were plenty of things to do. Most of the staff were very helpful, and went out of their way to make it a pleasant stay. We did have a great experience with Hannah, but otherwise the concierges were a LOT of talk and few results. For instance, the motion-sensor light in our bathroom malfunctioned on the third day, and we talked to several different concierges over three different days who assured us it would be taken care of promptly. On the fourth day, it was finally the cleaning staff who gets credit for getting maintenance within 15 minutes. The sliding door to the balcony wouldn't lock, and they never did fix that after multiple requests. The concierge desks were often empty around mid-day, which is surprising for a property this large. One of the concierge managers (?) showed up and demanded mid-sentence to know why I was speaking Spanish to his staff. I take it he wanted to prove that he and his staff were competent in English (and functionally they were), but to challenge a guest who chose to speak Spanish (my Spanish is at least as good as his English), seemed to underline an attitude issue. We all have bad days, but this was over the line. My votes for improvements would be: * Have more functional motion-sensor lighting in the rooms * Offer more than Dos Equis beer (often flat), even if for a fee * Better availability at "themed" restaurants * Less pestering of Expedia guests (yellow wristbands)
Stayed 8 nights in Nov 2025

4/10 Poor

Lucas

Travelled with group
Disliked: Cleanliness
Upon check in we were assigned a room with one bed when we specifically booked and then reminded again that we needed two beds. We got to the room and there were many ants all over the counters, floors, etc. They offered to fumigate the room which we declined and were reassigned another room with an obstructed ocean view which again we paid extra for. The A/C in both rooms was very warm which they stated the resort needed to upgrade the unit in that building. The dining was a challenge to reserve at the specially restaurants so we were stuck eating at the buffet every night which is only open from 7-10:30 AM 12-3 and 6-9 so if your looking to eat outside those hours your out of luck. Overall it was a bit of a disappointing experience. I would not return back to this particular resort.
Stayed 4 nights in Dec 2025

8/10 Good

YURIY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025