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Tru By Hilton Albany Crossgates Mall

2.5 star property
Pet-friendly hotel connected to a shopping centre in Albany with free breakfast

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Exterior
Lobby
Premium bedding, blackout curtains, iron/ironing board
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Air conditioning
The current price is NZ$288
includes taxes & fees
10 Aug - 11 Aug

Explore the area

Map
1651 Western Avenue, Albany, NY, 12203
  • Crossgates Mall
    ‪5 min walk‬
  • University at Albany
    ‪3 min drive‬
  • Colonie Center Mall
    ‪5 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Premium bedding
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Albany

At Tru By Hilton Albany Crossgates Mall, you'll be connected to a shopping centre and 3.9 km (2.4 mi) from University at Albany. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a free manager's reception, a 24-hour business centre and a snack bar/deli. .Attractions within a 10-minute drive of this Albany hotel include Crossgates Mall and Colonie Center Mall.

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.6 km
  • Colonie Center Mall - 5 min drive - 4.7 km
  • Albany Medical Center - 10 min drive - 10.4 km
  • MVP Arena - 11 min drive - 15.3 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany, NY (ALB-Albany Intl.) - 9 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Pet-friendly hotel connected to a shopping centre in Albany with free breakfast
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with a hairdryer and an iron/ironing board. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include baths or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Languages

English

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Homewood Suites by Hilton Albany Crossgates Mall, NY

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 422 reviews
The price is NZ$278
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

What is the cancellation policy at Tru By Hilton Albany Crossgates Mall?

Tru By Hilton Albany Crossgates Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 10 Aug 2025 start from NZ$288.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tru By Hilton Albany Crossgates Mall?

Yep, Tru By Hilton Albany Crossgates Mall has a free self car park.

Are there any beaches close to Tru By Hilton Albany Crossgates Mall?

The closest beach to Tru By Hilton Albany Crossgates Mall is Thompsons Lake State Park Beach (15.8 km).

Does Tru By Hilton Albany Crossgates Mall have a pool?

Tru By Hilton Albany Crossgates Mall has a pool and an indoor pool. The pool is open 7:00 AM to 11:00 PM.

Is Tru By Hilton Albany Crossgates Mall family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Tru By Hilton Albany Crossgates Mall is a hit with families.

Does Tru By Hilton Albany Crossgates Mall serve breakfast?

Yep, our travelers speak well of the free buffet brekkie here! Available weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Tru By Hilton Albany Crossgates Mall?

No, Tru By Hilton Albany Crossgates Mall does not offer an airport shuttle service.

What time are check-in & check-out at Tru By Hilton Albany Crossgates Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru hotels have been great! We love that there’s space for kids to have fun as well as adults! We appreciate the fact that dogs are allowed so our buddy can travel with us too! The breakfast staff were especially nice and caring by bringing a baby dining seat out every morning for us. I think the only downside would maybe be that for such a cool and updated hotel, something simple like their toilet paper should be off the same quality as the other toiletries they provide. Our room was great, but the air conditioner had a mildewy smell which we weren’t fond of with our baby also in the room. We still enjoyed our stay because the location was very central and walkable to Crossgates Mall.
Stayed 2 nights in May 2025

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved the area, close to everything. Excellent staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Mushacker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jenalle

Stayed 1 night in Apr 2025

10/10 Excellent

Damaine

Stayed 1 night in Apr 2025

10/10 Excellent

Carmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great.
Stayed 1 night in Apr 2025

10/10 Excellent

Victor

Stayed 2 nights in Mar 2025

10/10 Excellent

James

Stayed 1 night in Mar 2025

10/10 Excellent

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

The facility was clean and updated. The option of 2 different breakfast places was wonderful. The game/lounge area was a plus! Staff were very friendly. The only things that were bothersome was noise was easy to hear and the towels for the pool were too small.
Stayed 3 nights in Apr 2025

6/10 Okay

Nikki

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Marie claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Joel

Stayed 1 night in Dec 2024

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Salih

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are pet friendly what make my
Stayed 1 night in Mar 2025

10/10 Excellent

Viviana

Stayed 2 nights in Mar 2025

10/10 Excellent

ROBBIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2025

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Patrick

Liked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

trin

Stayed 1 night in Feb 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024