Amsterdam West hotels & accommodation with spa

WHAT a ridiculous place all together - when we walked in the Tamara the floor manager was talking to a person whom we thought was a customer waiting to check-in, It was not! She was casually visiting a friend. After about 15 minutes, she finally acknowledged us. No one greeted us and no one let us know that they would be with us shortly. The ROOM itself was absolutely ridiculous! We think it may have been a broom closet made into a room. One big bed adjacent to the walls. The only way to get in bed was to jump on it. NO desk, no shelves, no chairs, no hooks and NO WINDOWS. The best thing that happened was that the floor manager found us another place to stay - but mind you, this was after telling us that she was not on DUTY and could not help us?????? then why are you here TAMARA? Then she decided to lay a guilt trip on us for being a bit impatient with the circumstances. THE MOST HORRIBLE PLACE AND PEOPLE. We had been told my EMAIL that the room had shelves so that my husband's sleeping mask has plenty of room to fit the MASK ON. No such thing. We were informed that the guy, the employee that answered our concerns had been conveniently fired! We want A FULL REFUND!!!!!!!

Clean and in a quiet area. Easy to walk or take transit to city centre. Supermarket 5 min walk away which was convenient.

Clean room. Easy access to public transportation. Lots of places to eat nearby. Safe to walk around.