2/10 Terrible
Julie
19 Sept 2025
Sadly we were unable to stay at this property as the room we had been allocated was only accessible via very steep streets, pathways and many stairs. When we explained we had an elderly parent with us who relied on a walker and could they change the unit we were shown two other options that were equally unsafe for a person with mobility issues. There was nowhere that said this accommodation was on a steep hill. We asked for a refund, even going to say that we would accept one night rather than the full amount and this was refused because of policy. We arrived at the accommodation and they were unable to provide a room fit for service, so I beleive their stance on this situation was extremely poor.
We must however compliment Ashley, she did her very best to help us, she did try to contact the manager, but he did not pick up and he has not made any effort to contact us since.
Julie
Stayed 2 nights in Sep 2025










































