Embassy Suites by Hilton Austin Downtown South Congress

3.5 star property
Hotel with free breakfast, steps from South Congress Avenue

Photo gallery for Embassy Suites by Hilton Austin Downtown South Congress

Bar (on property)
Lobby
Lobby
Lobby lounge
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is NZ$243
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
300 S Congress Ave, Austin, TX, 78704
  • Place, South Congress Avenue
    ‪1 min walk‬
  • Place, Lady Bird Lake
    ‪3 min walk‬
  • Place, Palmer Events Center
    ‪7 min walk‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪14 min drive‬

Room options

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 52 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

Room, 1 Bedroom, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 30 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

Suite, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 43 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Bedrooms, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
2 bedrooms
Premium bedding
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Premium Suite, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(44 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Premium Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, City View

8.8 out of 10
Excellent
(15 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(58 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Hearing Accessible One Bedroom King Suite

  • Sleeps 4

Mobility/Hearing Accessible King And Double Suite With Roll-In Shower

  • Sleeps 5

Suite, 1 King Bed (Peloton Bike)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Two Bedroom Embassador Suite

  • Sleeps 4

Two Queen Two Room Suite

  • Sleeps 6

Hearing Accessible Two King Two Bedrooms Suite

  • Sleeps 4

Mobility/Hearing Accessible King Suite With Tub

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Two Room Suite With Tub

  • Sleeps 4

Hearing Accessible Two Queen Two Room Suite

  • Sleeps 4

Two Room Premium King Suite

  • Sleeps 4

Mobility/Hearing Accessible Premium King Room With Roll In Shower

  • Sleeps 4

Two Room Premium King Suite With City View

  • Sleeps 4

Mobility/Hearing Accessible King Suite With Roll In Shower

  • Sleeps 4

King Two Rooms Suite With City View

  • Sleeps 4

2 Room Suite-1 King Bed With Peloton Bike

  • Sleeps 4

Two-Room King Suite-Non-Smoking

  • Sleeps 4

Double Room

  • Sleeps 1

Two Bedrooms Suite With King And Double

  • Sleeps 5

Two Bedrooms Suite With Two Queen And Double

  • Sleeps 7

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About the area

Austin

Embassy Suites by Hilton Austin Downtown South Congress places you in the centre of Austin, within a short 5-minute stroll of South Congress Avenue and Lady Bird Lake. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, SoCo Bar & Bites, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 3030 square feet (281 square metres) of event facilities include 6 meeting rooms and conference space. Added amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Downtown Austin hotel include Palmer Events Center and Austin Convention Center.

What's nearby

  • South Congress Avenue - 1 min walk - 0.0 km
  • Lady Bird Lake - 3 min walk - 0.3 km
  • Palmer Events Center - 7 min walk - 0.6 km
  • Moody Theater - 10 min walk - 0.9 km
  • Austin Convention Center - 13 min walk - 1.2 km

Getting around

  • Austin Station - 8 min drive
  • Downtown Station - 16 min walk
  • Austin-Bergstrom International Airport (AUS) - 17 min drive

Restaurants

  • ‪Whataburger - ‬6 min walk
  • ‪Ego's Lounge - ‬3 min walk
  • ‪Sandy's Hamburgers - ‬6 min walk
  • ‪Aussie's Volleybar & Grill - ‬3 min walk
  • ‪Bennu Coffee - ‬4 min walk

About this property

Embassy Suites by Hilton Austin Downtown South Congress

Hotel with free breakfast, steps from South Congress Avenue
Embassy Suites by Hilton Austin Downtown South Congress offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee.

Event space at this hotel measures 3030 square feet (281 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton Austin Downtown South Congress also features multilingual staff, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 3.5-star Austin hotel is smoke free.

  • 1 building
  • 262 guestrooms or units
  • 9 levels
  • 3030 sq ft of conference space
  • 281 sq. m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and a safe. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SoCo Bar & Bites

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 3,030 square feet of conference space
  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self-parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Hotel Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin-Downtown/Town Hotel
Embassy Suites Austin-Downtown/Town Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake Austin
Austin Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Austin
Embassy Suites Austin Town
Embassy Suites Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Hotel
Embassy Suites Hilton Austin Downtown South Congress Hotel
Embassy Suites by Hilton Austin Downtown South Congress Austin
Hotel Embassy Suites by Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Austin
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites Austin Downtown/Town Lake

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Austin Downtown South Congress?

Embassy Suites by Hilton Austin Downtown South Congress offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Austin Downtown South Congress?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Austin Downtown South Congress on 4 Jan 2026 start from NZ$242.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Austin Downtown South Congress?

Yep, Embassy Suites by Hilton Austin Downtown South Congress has a covered self car park with in/out privileges for USD 55 per night. A self car park is also available, for a fee.

Does Embassy Suites by Hilton Austin Downtown South Congress have a pool?

Embassy Suites by Hilton Austin Downtown South Congress has an indoor pool.

What makes Embassy Suites by Hilton Austin Downtown South Congress a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Embassy Suites by Hilton Austin Downtown South Congress.

Is Embassy Suites by Hilton Austin Downtown South Congress family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Austin Downtown South Congress is a hit with families.

Does Embassy Suites by Hilton Austin Downtown South Congress serve breakfast?

Yep, guests give top marks to the free cooked-to-order brekkie here! Available weekdays between 6:30 AM and 9:30 AM and on weekends from 7:30 AM to 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Austin Downtown South Congress?

No, Embassy Suites by Hilton Austin Downtown South Congress does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Austin Downtown South Congress?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Austin Downtown South Congress?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Austin Downtown South Congress Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1008 reviews
Rating 8 - Good. 214 out of 1008 reviews
Rating 6 - Okay. 146 out of 1008 reviews
Rating 4 - Poor. 73 out of 1008 reviews
Rating 2 - Terrible. 67 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service
The room was clean, but drab and dated. Some furniture in the lounge was lightly damaged. Breakfast buffet was good. Front desk staff was nice, but I had to ask multiple times to get sofa bed linens delivered. One day they failed to clean the room because of a language glitch; another day they didn’t leave wash rags with the other bathroom linens. The room had an ironing board but no iron. Front entrance is awkward for dropping people off or pickup.
Stayed 4 nights in Sep 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every great
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed and pillows were very comfortable. The breakfast was great, especially the fresh made to order omelets. Great location with many shopping, dining and event choices in walking distance. Walking distance to the Palmer events center.
Stayed 2 nights in Sep 2025

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All over.
Stayed 2 nights in Sep 2025

10/10 Excellent

Collin Turner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

adrian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Gross

The room was filthy, old and dirty. Stains on beds and torn drapes. Restroom was so dirty. Toothpaste drip stains on cabinet. Hair on floor and in shower. We literally had to shower with flip flops on.
Stayed 1 night in Sep 2025

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Christian

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Great location, room renovations required

Location on south congress is perfect for walking distances, very centric. Rooms are in poor conditions Bathrooms are in good conditions Room was not tidy. Lots of trash under sofa, behind TV Units, and mini bar was leaking VERY FRIENDLY AND KIND STAFF
Stayed 2 nights in Sep 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am so disappointed in the Embassy Suites in Austin. I booked a room for my wife for a week's stay at this hotel to visit her daughter, who is my step daughter. She happens to be mixed, and I love her dearly. Not that this matters to me, but it will be relevant later. My wife goes to check in, and is met by the the night front desk manager, Diamond. She is extremely kurt and very unfriendly. She then told my wife that she could not check in to the room since I made the reservation and that I had to be there. She would not agree to call me and get my approval. She said I should have made the reservation directly with the Hotel and NOT Hotels.com. She was extremely rude to my wife and basically said she would not let her check in. So then my stepdaughter, who is half black came in. Diamond, if you haven't figured it out is also Black. As soon as my stepdaughter went up to the front desk, all of a sudden, Diamond puts on the charm and hospitality saying, well hello darling, don't you look beautiful and how can I help you sweetie. My wife then steps up to the counter, and Diamond knew she's been caught being a Racist Pig! My stepdaughter tells Diamond that this is her Mom, and ask her how we can solve this problem so her Mom can check into the room? In any event she is now allowed to check into room. However the room is dirty has a used condom under bed. Her room never was not cleaned for 2 days she was there even though she went to the front desk to tell them. 👎
Stayed 4 nights in Sep 2025

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay with great staff, accommodations and location for our Congress Bridge Bat Excursion!
Stayed 2 nights in Sep 2025

4/10 Poor

shehanaz

Business traveller, Travelled with pets
Disliked: Staff & service
Staff not helpful at all with anything.
Stayed 2 nights in Sep 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close in proximity to all attractions
Stayed 2 nights in Sep 2025

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place stay
Stayed 1 night in Sep 2025

10/10 Excellent

Sajiah

Business traveller
Liked: Cleanliness, staff & service, room comfort

A+ customer service

It’s an older style hotel. There was some issues with the lock on my room. But engineering was there in like five seconds no joke and the customer service with excellence. The breakfast was really good. It was typical hotel breakfast with bacon sausage and eggs, but it was real food and super clean. I would definitely stay there again. It’s a great little stay in Austin especially if you’re there for business and not luxury.
Stayed 1 night in Sep 2025

8/10 Good

joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel, Watsonvile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

NICHOLAS

Stayed 2 nights in Sep 2025

10/10 Excellent

John Isaiah

Stayed 3 nights in Sep 2025

8/10 Good

Rachel

Stayed 2 nights in Sep 2025

10/10 Excellent

MARI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Brianna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Worst experience ever, do not recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

Jyoti

Stayed 3 nights in Sep 2025

10/10 Excellent

Lezlie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for us since we were going to an event at the Palmer center. It’s an older hotel that’s had some updates but walls are still very thin and you can hear your neighbors. Loved the Happy Hour and breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025