4/10 Poor
William
Travelled with family
23 Dec 2023
Disliked: Cleanliness, property conditions & facilities
A 3 star at best! Ignore the marketing photos
This hotel is marketed as a 4 star hotel with some amazing photos. These were likely taken when it was built and new. I’ve attached photos of our room, it was actually very dirty on close inspection. I had to keep calling Guest Service all week to fix issues. Cockroach in the room, again not the end of the world but not great.
We were attacked by stray dogs outside of our room and another guest was bitten. I reported it but it was never followed up.
Food is honestly average. On the first day we were told every other restaurant was fully booked at 6.30pm (kids) to their credit, the guest team eventually found us reservations. Strangely these restaurants were always quiet too?
A 20 min round trip taxi to the supermarket cost £26. Surprising!
As we checked out, I gave the feedback directly and they didn’t really want to talk about it. I also spoke to Hotels.com who were quite unhelpful and just referred me to the hotel.
The kids club only had a handful of children in it. The reality is that your kids will just want to play by the pool, so I wouldn’t book this hotel on that basis.
You will most likely eat at the buffet for all meals most of the trip. Just bear this in mind as it can get quite repetitive.
If you get a good deal, it is probably worth it but I would not be happy paying full price for this hotel expected 4 star quality.
William
Stayed 7 nights in Dec 2023