Independent - accommodation in Ballina

We booked at Reflections, Lennox Head. No check-in codes and details had been sent, we phoned and were promised to be sent shortly. We checked upon arrival at 5.30 and none had been sent, we phoned phoned after hours a few times - but no answer. We were unable to stay and had to book elsewhere. Explaining this to them the following day resulted in abuse and no refund. A week later Expedia sought a refund for us, and Reflections has refused - stolen our money and lied. Avoid at all costs!

Spacious accommodation in excellent condition with a very comfortable bed and all expected appliances.

Very comfortable hotel, excellent position and generous room size. The river view rooms have an exceptionally lovely outlook. No dishwasher but otherwise a very well equipped kitchen.