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Hyatt Regency Bangkok Suvarnabhumi Airport

4.0 star property
Family-friendly hotel with 4 restaurants and full-service spa

Photo gallery for Hyatt Regency Bangkok Suvarnabhumi Airport

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Room, 2 Single Beds (Club Access)
Gazebo
Billiards
Meeting facility

Popular amenities

The current price is NZ$231
includes taxes & fees
31 July - 1 Aug

Explore the area

Map
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan, 10540
  • King Mongkut's Institute of Technology Ladkrabang
    ‪4 min drive‬
  • Airport Market
    ‪7 min drive‬
  • Mega Bangna
    ‪14 min drive‬
  • Bangkok (BKK-Suvarnabhumi Intl.)
    ‪7 min walk‬

Room options

View all photos for Room, 1 King Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed (Club Access)

Room, 1 King Bed (Club Access)

Room, 1 King Bed (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Club Access)

Room, 2 Single Beds (Club Access)

Room, 2 Single Beds (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.6 out of 10
Excellent
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds

8.4 out of 10
Very good
(33 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 2 Single Beds

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About the area

Bang Phli

A family-friendly stay in Bang Phli awaits you at Hyatt Regency Bangkok Suvarnabhumi Airport. You'll be 19.5 km (12.1 mi) from Samitivej Srinakarin Hospital and 20.4 km (12.7 mi) from Siam Park City. Highlights at this eco-friendly hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Golden Village, serves Chinese cuisine and is open for lunch and dinner. Touchdown is the hotel's own sports bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and sauna. 8762 square feet (814 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 4:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 4-property class Nong Prue hotel include Rajamangala National Stadium and Mega Bangna.

What's nearby

  • King Mongkut's Institute of Technology Ladkrabang - 4 min drive - 4.6 km
  • The Paseo Mall - 6 min drive - 6.9 km
  • Airport Market - 7 min drive - 6.5 km
  • Mega Bangna - 14 min drive - 22.1 km
  • Seacon Square - 17 min drive - 24.4 km

Getting around

  • Suvarnabhumi Airport Station - 3 min walk
  • Si Kritha Station - 15 min drive
  • Suvarnabhumi International Airport (BKK) - 5 min drive

Restaurants

  • ‪S&P - ‬13 min walk
  • ‪Lee Café - ‬12 min walk
  • ‪Starbucks (สตาร์บัคส์) - ‬13 min walk
  • ‪Meeting Point - ‬13 min walk
  • ‪Chinatown - ‬13 min walk

About this property

Hyatt Regency Bangkok Suvarnabhumi Airport

Family-friendly hotel with 4 restaurants and full-service spa
Hyatt Regency Bangkok Suvarnabhumi Airport offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 8762 square feet (814 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Hyatt Regency Bangkok Suvarnabhumi Airport. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bang Phli hotel.

  • 610 guestrooms or units
  • 5 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2006
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Regency Bangkok Suvarnabhumi Airport offers 610 accommodations with minibars and a safe. Satellite televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Bang Phli hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Thai

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4.3 out of 5, Excellent, 2,157 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 4:00 AM to 10:30 AM for a fee: THB 850 for adults and THB 425 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Golden Village
  • Kinsen
  • Sala Thai
  • The Square
  • Touchdown

Things to do

  • 24-hour gym
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift

More

  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: midnight; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before midnight
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property is adjacent to the airport, and is connected to the terminal via underground walkway (B1). Guests can also reach the property via 24-hour airport shuttle service from Gate 4, Arrival Level. Airport shuttle service is available on a first-come, first-served basis.
Children 15 and under receive daily breakfast and 1 rollaway bed for no charge.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1532.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 850 for adults and from THB 425 for children
  • Rollaway bed fee: THB 1532.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Suvarnabhumi Airport Novotel
Novotel Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Bang Phli
Hotel Novotel Bangkok Suvarnabhumi Airport Bang Phli
Bang Phli Novotel Bangkok Suvarnabhumi Airport Hotel
Novotel Bangkok Suvarnabhumi Airport Hotel
Hotel Novotel Bangkok Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Novotel Bangkok Suvarnabhumi

Frequently asked questions

What is the cancellation policy at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Bangkok Suvarnabhumi Airport?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Bangkok Suvarnabhumi Airport on 31 Jul 2025 start from NZ$231.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, Hyatt Regency Bangkok Suvarnabhumi Airport has a free self car park.

Is there a spa on site at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there is an onsite spa at Hyatt Regency Bangkok Suvarnabhumi Airport. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hyatt Regency Bangkok Suvarnabhumi Airport have a pool?

Yep, and guests love it! Hyatt Regency Bangkok Suvarnabhumi Airport has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport features a full-service spa, an outdoor pool and 4 restaurants.

What makes Hyatt Regency Bangkok Suvarnabhumi Airport a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Bangkok Suvarnabhumi Airport.

Is Hyatt Regency Bangkok Suvarnabhumi Airport family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Bangkok Suvarnabhumi Airport is a hit with families.

Does Hyatt Regency Bangkok Suvarnabhumi Airport serve breakfast?

Yeah, travelers adore the buffet brekkie here! Served daily from 4:00 AM to 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Bangkok Suvarnabhumi Airport?

Check-in begins at midnight. Check-out time is midnight.

Are pets allowed at Hyatt Regency Bangkok Suvarnabhumi Airport?

No, pets are not allowed.

Hyatt Regency Bangkok Suvarnabhumi Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 251 out of 466 reviews
Rating 8 - Good. 113 out of 466 reviews
Rating 6 - Okay. 49 out of 466 reviews
Rating 4 - Poor. 34 out of 466 reviews
Rating 2 - Terrible. 19 out of 466 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN

Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport for travelling with shuttle service.
Stayed 1 night in May 2025

10/10 Excellent

Richard

Stayed 1 night in May 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, airport pickup, service, restaurants - everything is always of a high standard.
Stayed 1 night in May 2025

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were amazed about the beautiful pool and garden area, very quiet and peaceful so close to the airport
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice but pricey

Loves: close to the airport making it convenient for early morning flights, 24 hour check in/stay policy, very spacious room, amazing bathroom with a large bathtub and lovely products for you to use, lots of counter space as well, a built in clothes line to hang your wet bathing suits or clothes if you do your own laundry when you travel (like we do), super comfy bed and pillows Misses: compared to other hotels in Thailand, it's very expensive but I understand why, the hotel lay out is pretty confusing and not great for trying to get in and our quickly, our room was super far from an elevator (2 min walk at least), not very convenient for getting around Bangkok if you're interested in seeing the city, we found the subway a little confusing here
Stayed 1 night in Apr 2025

10/10 Excellent

Nassar

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Apr 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay one night
Stayed 1 night in Apr 2025

8/10 Good

Kyu Jin

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Ge, Maplewood

Liked: Cleanliness, staff & service, property conditions & facilities
I’m very enjoyed staying at this hotel. I never know at Bkk airport have this amazing hotel.next time I at bkk airport I’ll stay again at this amazing hotel.
Stayed 1 night in Apr 2025

8/10 Good

Noppakao

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to de-stress before catching another flight
Stayed 1 night in Apr 2025

4/10 Poor

Utpal, Bloomington

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was bitten twice in the leg while I slept. The lampshade next to the bed was torn on the inside and generally in bad condition. I did not like that I was given a garden view room where passerby’s could easily access my window.
Stayed 1 night in Apr 2025

8/10 Good

Seulgi

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Serina

Disliked: Cleanliness, property conditions & facilities, room comfort

Do Not Stay Here

When walking into the lobby the hotel looks amazing. Unfortunately this is where the beauty begins and ends. We were placed on the 5th floor. Soon as we got off the elevator it was day and night compared to the hotel lobby. The floor gave cheap run down motel vibes and not what should be expected of the Hyatt Brand. The carpet had numerous stains and smelled horrible. The walls on the floor are in need of new paint asap. The entire floor smelled like mold and mildew. The room they provided us was extremely outdated with visibly wore down furniture. The room also had a mildew smell. The overall condition of the floor and room is deplorable and disgusting. At no point should any customer be given conditions like this to sleep in and at the rate they are charging for nightly reservation. I have tried to reach out to the hotel with no avail.
Stayed 1 night in Apr 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Bryan

Stayed 3 nights in Apr 2025

10/10 Excellent

Graham

Stayed 1 night in Apr 2025

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew in late into Bangkok airport. Dirrctions to finding the shuttle was veru clear and good service. Hotel staff very nice and professional and was able to converse in English. Rooms are.clean and comfortable. Beautiful place, worth the price!
Stayed 1 night in Apr 2025

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities
We stayed only for one night and the staff were exceptional. Easy collection from airport and attentive check in. The hotel is amazing but the room we had was a bit tired. Trying to find a plug by the bed it became obvious there was a need for more of a deep clean. This could have just been our room. We did but eat in resteraunt but we did have room service and that was delivered in 30 minutes. Did what it needed to as a one night stop over between flights
Stayed 1 night in Apr 2025

8/10 Good

Sheryl

Stayed 1 night in Apr 2025

2/10 Terrible

Pia

Disliked: Cleanliness, staff & service, property conditions & facilities
Be careful of this hotel they will scam you even if you book a room Right infront of your eyes they will blame system fail - take your payment and refuse the room . Then make you wait for an hour to get the manager to promise a refund but a week later reply that they will not do refund
Stayed 1 night in Apr 2025

8/10 Good

Ekaterina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rassarin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, very clean very convenient. Need more restaurant in the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025