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Hyatt Regency Bangkok Suvarnabhumi Airport

4.0 star property
Family-friendly hotel with 4 restaurants and full-service spa

Photo gallery for Hyatt Regency Bangkok Suvarnabhumi Airport

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Billiards
Meeting facility
Room, 2 Single Beds (Club Access)
Gazebo

Reviews

8.6 out of 10
Excellent

Popular amenities

The current price is NZ$403
includes taxes & fees
27 Nov - 28 Nov

Explore the area

View map
999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue, Bang Phli, Samut Prakan, 10540
  • Place, King Mongkut's Institute of Technology Ladkrabang
    ‪4 min drive‬
  • Place, Marketland
    ‪4 min drive‬
  • Place, Runway 3119 Suvarnabhumi Night Market
    ‪5 min drive‬
  • Airport, Bangkok (BKK-Suvarnabhumi Intl.)
    ‪7 min walk‬

Room options

View all photos for Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds

8.2 out of 10
Very good
(56 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.6 out of 10
Excellent
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

Room, 2 Single Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (Club Access)

Room, 2 Single Beds (Club Access)

Room, 2 Single Beds (Club Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Club Access)

Room, 1 King Bed (Club Access)

Room, 1 King Bed (Club Access)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 1 King Bed

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About the area

Bang Phli

A family-friendly stay in Bang Phli awaits you at Hyatt Regency Bangkok Suvarnabhumi Airport. You'll be 19.5 km (12.1 mi) from Samitivej Srinakarin Hospital and 20.4 km (12.7 mi) from Siam Park City. Highlights at this hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Golden Village, serves Chinese cuisine and is open for lunch and dinner. Touchdown is the hotel's own sports bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and sauna. 8762 square feet (814 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 4:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 4-property class Nong Prue hotel include Rajamangala National Stadium and Mega Bangna.

What's nearby

  • King Mongkut's Institute of Technology Ladkrabang - 4 min drive - 4.6 km
  • Marketland - 4 min drive - 5.0 km
  • Runway 3119 Suvarnabhumi Night Market - 5 min drive - 6.9 km
  • The Paseo Mall - 6 min drive - 6.9 km
  • Robinson Lifestyle Mall - 6 min drive - 6.9 km

Getting around

  • Suvarnabhumi Airport Station - 3 min walk
  • Si Kritha Station - 15 min drive
  • Suvarnabhumi International Airport (BKK) - 5 min drive

Restaurants

  • ‪monte's cup - ‬12 min walk
  • ‪My Brew - ‬17 min walk
  • ‪Burger King (เบอร์เกอร์ คิง) - ‬14 min walk
  • ‪Meeting Point - ‬14 min walk
  • ‪Cha Plus - ‬17 min walk

About this property

Hyatt Regency Bangkok Suvarnabhumi Airport

Family-friendly hotel with 4 restaurants and full-service spa
Hyatt Regency Bangkok Suvarnabhumi Airport offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 8762 square feet (814 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Hyatt Regency Bangkok Suvarnabhumi Airport. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bang Phli hotel.

  • 610 guestrooms or units
  • 5 levels
  • 2 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 8762 sq ft of conference space
  • 814 sq. m of conference space
  • Built in 2006
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Regency Bangkok Suvarnabhumi Airport offers 610 accommodations with minibars and a safe. Satellite televisions are provided. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Bang Phli hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 4:00 AM to 10:30 AM for a fee: THB 850 for adults and THB 425 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Golden Village
  • Kinsen
  • Sala Thai
  • The Square
  • Touchdown

Things to do

  • 24-hour gym
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8,762 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift

More

  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: midnight; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before midnight
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property is adjacent to the airport, and is connected to the terminal via underground walkway (B1). Guests can also reach the property via 24-hour airport shuttle service from Gate 4, Arrival Level. Airport shuttle service is available on a first-come, first-served basis.
Children 15 and under receive daily breakfast and 1 rollaway bed for no charge.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1532.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 850 for adults and from THB 425 for children
  • Rollaway bed fee: THB 1532.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Hotel Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Suvarnabhumi Airport Novotel
Novotel Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Hotel Bang Phli
Novotel Bangkok Suvarnabhumi Airport Bang Phli
Hotel Novotel Bangkok Suvarnabhumi Airport Bang Phli
Bang Phli Novotel Bangkok Suvarnabhumi Airport Hotel
Novotel Bangkok Suvarnabhumi Airport Hotel
Hotel Novotel Bangkok Suvarnabhumi Airport
Novotel Suvarnabhumi Airport
Novotel Bangkok Suvarnabhumi

Frequently asked questions

What is the cancellation policy at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Bangkok Suvarnabhumi Airport?

As of 24 Nov 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Bangkok Suvarnabhumi Airport on 27 Nov 2025 start from NZ$402.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, Hyatt Regency Bangkok Suvarnabhumi Airport has a free self car park.

Is there a spa on site at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there is an onsite spa at Hyatt Regency Bangkok Suvarnabhumi Airport. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hyatt Regency Bangkok Suvarnabhumi Airport have a pool?

Yep, and guests love it! Hyatt Regency Bangkok Suvarnabhumi Airport has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Hyatt Regency Bangkok Suvarnabhumi Airport features a full-service spa, an outdoor pool and 4 restaurants.

What makes Hyatt Regency Bangkok Suvarnabhumi Airport a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Bangkok Suvarnabhumi Airport.

Is Hyatt Regency Bangkok Suvarnabhumi Airport family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Bangkok Suvarnabhumi Airport is a hit with families.

Does Hyatt Regency Bangkok Suvarnabhumi Airport serve breakfast?

Yeah, travelers adore the buffet brekkie here! Served daily from 4:00 AM to 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hyatt Regency Bangkok Suvarnabhumi Airport?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Bangkok Suvarnabhumi Airport?

Check-in begins at midnight. Check-out time is midnight.

Are pets allowed at Hyatt Regency Bangkok Suvarnabhumi Airport?

No, pets are not allowed.

Hyatt Regency Bangkok Suvarnabhumi Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 424 out of 752 reviews
Rating 8 - Good. 184 out of 752 reviews
Rating 6 - Okay. 74 out of 752 reviews
Rating 4 - Poor. 42 out of 752 reviews
Rating 2 - Terrible. 28 out of 752 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

Robert, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Bangkok because of the staff and convenience.
Stayed 1 night in Aug 2025

8/10 Good

Reese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to airport as we had a 3 hour drive from hua hin will be using again even though it is not perfect
Stayed 1 night in Aug 2025

4/10 Poor

DAVID

Disliked: Cleanliness, property conditions & facilities
Needs an update and room has mouldy smell and stains on furniture.
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to overnight by the airport.
Stayed 1 night in Aug 2025

8/10 Good

Sengphachanh

Stayed 1 night in Aug 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Amenities
Very convenient for a stop over as it is so close to the airport. Airport transfer 24/7 is excellent. All staff are friendly and helpful. I will definitely return
Stayed 1 night in Aug 2025

10/10 Excellent

Sikkaveda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Stayed 1 night in Aug 2025

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was easy transport from airport staff was great and check in staff was amazing understood engl
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always good…. needs a little remodeling!! but all good!
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to airport and great food options right there
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel in atrocious condition!

Hotel is in desperate need of a refurbishment. The condition of the rooms and public areas is atrocious!
Stayed 1 night in Aug 2025

8/10 Good

Mariame

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

imkwon

Stayed 1 night in Aug 2025

10/10 Excellent

William

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Business traveller
Liked: Room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Sean

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was told by the hotel we could check in early with no problem so we caught a bus arrived early and then we charged a late checkout fee to check out at 10 AM which amounted to $198 for an additional four hours. I asked the hotel specifically several times are you sure we can arrive early and I have no problem checking out at normal time they said yes you can check in anytime from midnight but I was never explained if we did that we would have to check out at the same time we arrived so again we had to pay additional fees for late checkout, which was three hours costing almost $100 being as exhausted as we are not wanting to wake up the next morning early again we paid it if we would’ve known that we would’ve simply checked out of our previous hotel later and avoid it almost $200 in additional fee
Stayed 1 night in Aug 2025

8/10 Good

Guanghui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff was nice, Nikii made my check in very smooth. Cleaning team was nice, and restaurant staff were caring.
Stayed 1 night in Aug 2025

6/10 Okay

Sara

Travelled with partner
Needs an upgrade urgently. Good pick up and drop Off to and from the airport. Dinners and buffet overpriced. Breakfast a la carte is reasonable. Not up to what one really expects from the Hyatt brand.
Stayed 1 night in Aug 2025

10/10 Excellent

Won

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Great accommodations Will be back for sure
Stayed 1 night in Aug 2025

10/10 Excellent

Torstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Pattarawan

Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding service

Amazing service! From the shuttle ride from crazy Bangkok to the hotel lobby, the service was outstanding. The hotel is conveniently located next to the airport. If you follow the hotels emailed procedures to hop the free shuttle, you will be forever grateful. The airport is insane but the shuttle desk located at door 4 was a sight for sore eyes. The van is right there and the staff will not let you lift a finger.
Stayed 2 nights in Aug 2025