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Courtyard By Marriott Sugar Mountain Banner Elk

Property class: 3

Photo gallery for Courtyard By Marriott Sugar Mountain Banner Elk

A modern lounge area with seating arrangements, a bar, and a television screen.
A modern gym with various exercise equipment, a wall-mounted TV, and a large window providing natural light.
A hotel room with a desk, a television, a sofa with cushions, a chair, and a bed.
A large indoor swimming pool with clear views of the surrounding landscape through large windows.
A compact kitchenette with a microwave, coffee maker, and a small refrigerator.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$286
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
3988 NC 105 Hwy, Sugar Mountain, NC, 28604
  • Place, Grandfather Mountain State Park
    ‪2 min walk‬
  • Place, Linville River
    ‪5 min walk‬
  • Place, Watauga River
    ‪6 min walk‬

Room options

View all photos for Executive Room, 1 King Bed with Sofa bed

A hotel room with a bed, a desk, a lamp, and a window with curtains.

Executive Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

A hotel room with a bed, bedside tables, a chair, and a wardrobe.

Room, 1 King Bed with Sofa bed

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Room, 2 Queen Beds (Hearing Accessible)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

A hotel room with a bed, a desk, a chair, a lamp, and a window with curtains.

Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

A hotel room with a desk, a television, a sofa with cushions, a chair, and a bed.

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

A hotel room with a desk, a television, a sofa with cushions, a chair, and a bed.

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banner Elk

Courtyard By Marriott Sugar Mountain Banner Elk places you steps from Grandfather Mountain State Park and within a 10-minute stroll of Linville River. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. .Attractions within a 15-minute drive of this 3-property class Banner Elk hotel include Sugar Mountain Resort and Hawksnest Tubing Park.

What's nearby

  • Grandfather Mountain State Park - 2 min walk - 0.2 km
  • Linville River - 5 min walk - 0.4 km
  • Watauga River - 6 min walk - 0.5 km
  • Sugar Mountain Resort - 4 min drive - 3.1 km
  • Grandfather Mountain - 14 min drive - 14.6 km

Getting around

  • Tri-Cities, TN (TRI-Tri-Cities Regional) - 89 min drive

Restaurants

  • ‪Mountain Dog Coffee - ‬8 min drive
  • ‪McDonald's - ‬1 min walk
  • ‪Town Tavern of Banner Elk - ‬10 min drive
  • ‪Blink Elk Tap Room - ‬9 min drive
  • ‪Banner Elk Cafe - ‬9 min drive

About this property

Courtyard By Marriott Sugar Mountain Banner Elk

Courtyard By Marriott Sugar Mountain Banner Elk offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Courtyard By Marriott Sugar Mountain Banner Elk also features laundry facilities and a lift. Self parking is free.

This 3-star Banner Elk hotel is smoke free.

  • 118 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Courtyard By Marriott Sugar Mountain Banner Elk offers 118 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Smart televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

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The Lodge at Banner Elk
Banner Elk
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$285
includes taxes & fees
25 Oct - 26 Oct
The Lodge at Banner Elk

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 15 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Cobblestone flooring in public areas
  • Grab bar in shower
  • Handrails in hallways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults and USD 10 to 15 for children
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device.

Frequently asked questions

Is parking available at Courtyard By Marriott Sugar Mountain Banner Elk?

Yep, Courtyard By Marriott Sugar Mountain Banner Elk has a free self car park.

How much does it cost to stay at Courtyard By Marriott Sugar Mountain Banner Elk?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at Courtyard By Marriott Sugar Mountain Banner Elk on 9 Nov 2026 start from NZ$286, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Courtyard By Marriott Sugar Mountain Banner Elk have a pool?

Courtyard By Marriott Sugar Mountain Banner Elk has an indoor pool.

Does Courtyard By Marriott Sugar Mountain Banner Elk serve breakfast?

Sure does, cooked-to-order breakfast is offered weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Courtyard By Marriott Sugar Mountain Banner Elk?

No, Courtyard By Marriott Sugar Mountain Banner Elk does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard By Marriott Sugar Mountain Banner Elk?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Courtyard By Marriott Sugar Mountain Banner Elk?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Courtyard By Marriott Sugar Mountain Banner Elk Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 92 reviews
Rating 8 - Good. 14 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 3 out of 92 reviews
Rating 2 - Terrible. 3 out of 92 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean. Would definitely stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great hope to stay again on my return to Banner Elk.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staffhelpfulparking was adequatesome shops nearby
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff friendly, nice place.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new hotel with helpful staff. Rooms are clean and spacious.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location , gym was very good, lots of USB and USBC ports everywhere !
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean, and everything was great!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, very clean and comfortable, super modern and great decor! Loved our stay so much. We travel to this area a lot and it will be perfect for upcoming trips - especially in the winter time as they’re super close to the mountains, have ski lockers, an indoor pool, and great restaurant on site!!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place..friendly!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful clean and well situated hotel. Close to everything we needed. Staff were so helpful. The outdoor patio was a wonderful treat to sit out in the evening.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff & I really appreciated the manager & front desk staff helping me take my bags up when they couldn’t locate the cart.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for adding a water bottle refill station! Very comfortable stay and the food was really great, thanks
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, safe, easy parking, friendly staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m pretty sure this is the newest building in Banner Elk. Very clean and the staff were all wonderful.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included with the hotel expense would have been a plus
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down the best Courtyard Marriott I have ever stayed at!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest Courtyard I have ever visited. They have a friendly staff and wonderful food and beverages. The hotel is immaculate and has a wonderful outdoor porch.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice new hotel, staff was very friendly. However these large corporate hotel chain's have gotten super cheap. There's no complementary coffee in the lobby and no coffee machine in the rooms only a little Starbucks bistro that charges $8 for an espresso drink. Pretty ridiculous.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Stayed on the top 4th floor and was very noisy - headboards were vibrating from the roof top mechanical fans for the air conditioners. help desk told me the next morning that they have that problem a lot and have to move people to other rooms. I told them that they should have offered that the night before so that we could have slept better . Beautiful new place and very clean. Just need to get some sound proofing on the 4th floor -
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Overall the hotel was great. Location was is perfect for visiting grandfather mountain. Room was very nice. Conveniently located next to a grocery store. I encountered one issue concerning breakfast as I was erroneously charged for an “included” breakfast. Thankfully Expedia is reimbursing me for those charges. At check in I was told I did not have the included breakfast with my room package. The next morning I was told by a different front desk person there would NOT be any charge, so we ate breakfast and checked out. A couple days later card hit for the breakfast charge.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The toilet seat was not attached to the toilet. I advised staff and nothing was done.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
There were several aspects of my stay that I truly enjoyed. The building is brand new, clean, and features a lovely modern look. The room was spacious and comfortable, and I particularly appreciated the thick towels, the comfortable bed, and the lighting and vent fan in the bathroom. I also liked the storage bench that slides under the table. Mountain View I had several concerns: - Room Features: The light over the desk was insufficient, and there was not enough light near the closet. The closet itself was very narrow, making it difficult to get my garment bag in and out. additional hang pegs for hanging clothes would have been helpful. - Lighting and Layout: The lamp on the table did not illuminate the work surface well and instead shone directly into my eyes while I was sitting in bed. I also found the walk from the elevator to my room to be quite long, at approximately 100 yards. - Accessibility: I was very disappointed with the handicap parking accessibility. There is no parking at the front of the building near the automatic door. The side entrances requires navigating uncovered walkways, stairs or heavy manual doors. The back handicap parking requires traveling halfway around the building to the entrance or reaching over a fence at the pool, which caused me to get wet when it rained. and opening a heavy, locked, manual door - Amenities: I was disappointed that at 6:45 am the only coffee available cost almosst $5 and only food was microwaveable frozen food.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved 4 nights to attend Scottish Highland games.After leaving elevator on 2nd floor along the corridor witnesses couple of house keeping carts left off by the walls loaded with dirty towels,sheets,sleeping pillows fell onto the dirty carpets.We were shocked because we might sleep on 1 of them later ,room, bathroom were dirty carpet was not vacuumed .Called the manager to learn why everything were in a mess Answer was disappointing, he was defending house keeping employee shortage, rooms can only be cleaned if we ask to for every day.How can you run a hotel with insufficient staff.But still charge the full price for the rooms.Expedia did not advertise about housekeeping in Marriott hotels but hotel still ask full price.Why should me everyday go to front desk to ask room to be cleaned, garbage can emptied,new towels given or for a new soap Came to belief Marriott hotels in financial trouble.Because very similar condition 4 days later in Chattanooga TN Fairfield inn Suites by Marriott,this time additional rude angry nervous front desk employee No house keeping every day too mushy smell in rooms,fitly corridors left off house keeping carts piled with dirty sheets pillows towels even close to front desk Those could not be a coincidence 2 Marriott 2 different state. This time we could not stand it despite our 3 days paid early in the morning left the hotel next day.No more Marriott hotels
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Brand new hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the furniture was good quality and well kept up. The bathroom were very nice and clean.
Stayed 1 night in Jul 2026