2/10 Terrible
Sammi
Travelled with partner
28 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The gentleman at reception was far from helpful, when checking in he pointed through the restaurant to tell us our room was through there. No offer to help with luggage or facilities. When asked if we could park in the onsite carpark we were just told there was no space and to go to podium (no instructions where it was or how to get there).
The hotel and room itself was nice but the room was unbearably cold, myself and my husband both had to wear jumpers to bed. The duvet was so thin which did not help. The plug didn’t work in bathroom. At 1am all we could hear was people above us stomping around and going up and down stairs, so much so the chandelier in the room was swinging. We were unable to have the lie in we needed due to being freezing so we checked out earlier than wanted. When we checked out the same gentleman with no hospitality skills was on the reception desk of which the only thing he said was “nothing left to pay”. Didn’t ask how our stay was etc.
All in all we were terribly underwhelmed with our ‘superior boutique room’ stay, it was completely below any expectations and would receive better customer service from staff at a travelodge.
Sammi
Stayed 1 night in Apr 2024