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3.0 out of 5
See all 1 wotif Reviews

"Generally a good hotel that was clean and friendly. A number of us were there for a business meeting and virtually none of us had internet connection ... " More

By a verified traveller on Thu 10 Mar 2016

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Classic Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max
NZ$134* Per night/room 19 May - 20 May

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Junior Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Mercure Belo Horizonte Lourdes Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Mercure Belo Horizonte Lourdes Hotel

Business (1)
3 out of 5

Non existent internet connection

Pros: As above.
Cons: As above.
Location: Great restaurants nearby and a safe neighbourhood.
Generally a good hotel that was clean and friendly. A number of us were there for a business meeting and virtually none of us had internet connection in our rooms for the entire stay - completely unacceptable in todays technology age in a modern hotel. Had to write emails in room then go down to reception to send and check news etc. Otherwise a decent hotel.

Posted by on 10 Mar. 2016

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Comment from Hotel Management

11 Jul. 2016 by Rodrigo mANGEROTTI

Dear Client, Thank you for taking the time to tell us about your experience at the Mercure Belo Horizonte Lourdes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Mangerotti General Manager

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.