Bentley accommodation from NZ$111

Room is dated but fine. It seemed clean but, of course, when it is this dated it can never feel that clean. It did its job. Casino was nice and staff were fine. The gym also was not that great as the one cable machine was really weird and did not function very well. Luckily they have a couple benches and dumbbells which do the job. They also had treadmills and stationary bikes which were good. Overall, was not impressed and the rooms definitely need renovating but it did the job for a few nights.

The rooms are newly renovated with new deco and equipment, e.g. microwave oven and the little pantry. But encountered a big experience that I found my credit card was charge a $2xx fee with $5 whatever charge from the hotel (I paid to Expedia for the room fee before checking in). Then I emailed to the hotel and was told by a frontdesk staff that they said the room chair found a cigarette burnt damage without my notice. We didn't smoke and I thought it was a non-smoking room, why I was charged extra for that ridiculous reason?? Then I replied the email again and raised my objection towards this. Finally, the assistant manager apologized and reversed the charge to my credit card. Indeed, I had been staying in this hotel for a few times before, loved their room with walk out access to the hot tub and pool, as well as with free breakfast. And found that they just got renovated, that's a plus. I will rebook this hotel sometime later, and hope that no such unhappy experience again.

200$ charged and then refunded rather then just placing credit on file incase of needing a fee. Didn't even end up staying. Horrible never had this happen before