Big Rapids Hotels with Hot Tub in Room

Room smelled like earth or mold.

Checked in and asked about coffee in room and front desk person said not o. Room but coffee in breakfast room 24 hours. She knew I was disappointed. Got in our room and it smelled of cigarettes. So back down to front desk for different room. She said she’d give us a room on first floor that was just updated. Got to room and was disappointed. The bathroom was updated with a new vanity and a new toilet that was the lowest I had ever seen. It was approximately 20” from the floor and it was leaking at the bottom and stained the grout brown at the floor. The tile grout on the entire. floor was very dirty and black. Kinda disgusting but it was 10:30 pm so we were staying but not happily. To make matters worse there was a sign on the desk that said if you want a kuerig in your room just ask the front desk. How ridiculous that the front desk didn’t offer when I voiced my displeasure about in room coffee. And to top it off, and I know it was a Saturday night and graduations in town, but the party in the next room didn’t end until 2am. I know this is long but we’ve stayed in lots of hotels in the past couple of years and I can’t remember being so unhappy.

The room was clean, the shower was in poor condition with water spring out the side and so much hard water buildup that was hardly a spray to shower in. The mattresses were hardened and comfortable. Stayed one night and left the next morning before breakfast. Not sure I'll get refunded for my second night.