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URH Palacio de Oriol Hotel

4.0 star property
Hotel in Santurtzi with 24-hour front desk and restaurant

Photo gallery for URH Palacio de Oriol Hotel

Terrace/patio
Front of property – evening/night
Lunch and dinner served, Spanish cuisine
Meeting facility
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Room service
The current price is NZ$145
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
Avenida Cristobal Murrieta, 27, Santurtzi, Bilboaldea, 48980
  • Place, Vizcaya Bridge
    ‪9 min walk‬
  • Place, Playa de las Arenas
    ‪5 min drive‬
  • Place, Port of Bilbao
    ‪6 min drive‬
  • Airport, Bilbao (BIO)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.8 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Terrace

Minibar, in-room safe, desk, blackout curtains

Premium Room, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Bathrobes
Private bathroom
Hairdryer
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Private bathroom
Hairdryer
Minibar
Satellite channels
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Santurtzi

URH Palacio de Oriol Hotel puts you in the heart of Santurtzi, steps from Estuary of Bilbao and within a 10-minute stroll of Bay of Biscay. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, El Palacio, serves Spanish cuisine and is open for lunch and dinner. El Palacio is the hotel's own bar, serving drinks along with light fare. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Santurtzi hotel include Port of Bilbao and San Mames Stadium.

What's nearby

  • Vizcaya Bridge - 9 min walk - 0.8 km
  • Playa de las Arenas - 5 min drive - 0.7 km
  • Port of Bilbao - 6 min drive - 5.3 km
  • Bilbao Exhibition Centre - 9 min drive - 6.4 km
  • Sopelana Beach - 18 min drive - 12.7 km

Getting around

  • Santurtzi Penota Station - 5 min walk
  • Penota Station - 6 min walk
  • Bilbao (BIO) - 23 min drive

Restaurants

  • ‪Restaurant El Palacio - ‬1 min walk
  • ‪Ketxiloa - ‬9 min walk
  • ‪Domino’s Pizza - ‬3 min walk
  • ‪Bar Buenos Aires(donde Manolo) - ‬9 min walk
  • ‪Bar Lolo - ‬6 min walk

About this property

URH Palacio de Oriol Hotel

Hotel in Santurtzi with 24-hour front desk and restaurant
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A library, a terrace, and a vending machine are also featured at the business-friendly URH Palacio de Oriol Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Santurtzi hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 8 levels
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
URH Palacio de Oriol Hotel offers 88 accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

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  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, 523 reviews
The price is NZ$183
includes taxes & fees
9 Nov - 10 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 18 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Palacio
  • El Palacio

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 3 November to 31 March:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16 per person
  • Self-parking fee: EUR 18 per night
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

URH Palacio Oriol Hotel Santurtzi
URH Palacio Oriol Hotel
URH Palacio Oriol Santurtzi
URH Palacio Oriol
Nh Hotels Santurtzi
Nh Hotel Santurtzi
Urh Palacio De Oriol
URH Palacio de Oriol Hotel Hotel
URH Palacio de Oriol Hotel Santurtzi
URH Palacio de Oriol Hotel Hotel Santurtzi

Frequently asked questions

What is the cancellation policy at URH Palacio de Oriol Hotel?

URH Palacio de Oriol Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at URH Palacio de Oriol Hotel?

As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at URH Palacio de Oriol Hotel on 2 Nov 2025 start from NZ$145.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at URH Palacio de Oriol Hotel?

Yep, URH Palacio de Oriol Hotel has a self car park for EUR 18 per night. Onsite parking is limited.

Are there any beaches close to URH Palacio de Oriol Hotel?

Yep, URH Palacio de Oriol Hotel is a short 16-minute walk from Playa de las Arenas. Fun beach activities include fishing.

Does URH Palacio de Oriol Hotel serve breakfast?

Yeah, buffet brekkie is on offer on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at URH Palacio de Oriol Hotel?

No, URH Palacio de Oriol Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at URH Palacio de Oriol Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from November 3 until March 31.

What time are check-in & check-out at URH Palacio de Oriol Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at URH Palacio de Oriol Hotel?

Furry friends are welcome at URH Palacio de Oriol Hotel, with food and water bowls on offer.

URH Palacio de Oriol Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 175 out of 475 reviews
Rating 8 - Good. 169 out of 475 reviews
Rating 6 - Okay. 65 out of 475 reviews
Rating 4 - Poor. 42 out of 475 reviews
Rating 2 - Terrible. 24 out of 475 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gabriel, Sugar Land

Stayed 1 night in Jul 2025

2/10 Terrible

Diane

Disliked: Cleanliness, property conditions & facilities, room comfort

Too noisy to even stay 1 night.

We were not informed of a festival next to the property. We were provided ear plugs at check in. Additionally there was a mustiness to the air. We left immediately when we saw that the earplugs were necessary. This was not disclosed when we made the reservation.
Stayed 2 nights in Jul 2025

8/10 Good

Roman

Stayed 1 night in Jul 2025

4/10 Poor

Victor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Air Condition was not cooling, just air like a fan. The hallways we’re coolder than my room. I did talk to the reception people and they change us to another room. Same history, but nobody went to check and Repair.
Stayed 3 nights in Jun 2025

4/10 Poor

Peter

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Poor staff attitude. My room had seem much better days
Stayed 1 night in May 2025

10/10 Excellent

Chris

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent- 10 minute walk from the metro.
Stayed 2 nights in May 2025

10/10 Excellent

Luqman

Liked: Cleanliness, property conditions & facilities
Lovely stay, thank you all — helpful.and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Deniz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Atusa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Cockroach in the room, dirty, mold on the ceiling, staff were rude. Outside is beautiful but the room was horrid
Stayed 1 night in May 2025

10/10 Excellent

Ander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super!

Excellent, really nice. Staff super profesional, I think Raul was his name. Super!
Stayed 18 nights in Mar 2025

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

6/10 Okay

Maria

Stayed 1 night in Apr 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite Jewel in the Basque crown

The Palacio was absolutely superb in so many aspects, great location, superb staff and welcome, magnificent appearance and brilliant food (dinner & breakfast). The room was stunning, so much space and a great outlook. Defo on the return bucket list
Hotel
The hotel
The hotel
The hotel
Stayed 1 night in Apr 2025

10/10 Excellent

ALISTER JOHN

Liked: Amenities
Second time we’ve enjoyed Palacio Oriol for an extended stay. We recommend it to our friends! Comfortable, has everything we need, good breakfast, Beautiful view! Excellent location. Good price too.
Stayed 7 nights in Apr 2025

8/10 Good

paul

Liked: Cleanliness, staff & service
Very conveniently located for ferries from Bilbao . The building is in need of a little updating . Staff were all,very good . Food ok but nothing special particularly breakfast . Dog friendly which was important to us . Would certainly stay again
Stayed 1 night in Apr 2025

10/10 Excellent

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, helpful staff very good value for money. Ideal if you are using the Bilbao ferry terminal
Stayed 1 night in Mar 2025

8/10 Good

BERTRAND

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although away from central Bilbao, it was an excellent hotel with character, in a nice populated neighborhood. The fact that they accept pets and their parking garage were significant benefits for us.
Stayed 1 night in Feb 2025

6/10 Okay

Nuria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Barbara, Thetford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was large, clean and comfortable. Reception was efficient. Car park good but spaces quite small. Room was adequate but nothing special. Breakfast good. Biggest problem was the restaurant was shut for dinner and we were told the nearest restaurant was about 800 metres away. There was a shelf of snack meal for sale at very high prices.
Stayed 1 night in Dec 2024

8/10 Good

Adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I asked a change of room and they did immediately, ranking care of me. Very professional.
Stayed 7 nights in Nov 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant and bar in this hotel is closed until February. In the information on the website for Hotels.com it stats there is a restaurant and bar. Also no tea or coffee facilities in the room.
Stayed 1 night in Nov 2024

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Arrived at hotel to discover that the restaurant and bar were closed from November to February. No coffee or tea facilities in our room. This was not stated on the website
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD HOTEL CLOSE TO FERRY PORT

Stayed at the URH. Palacido de Oriol Hotel on 3 separate occasions, and have been very happy with our stay. The only problem I can see is if someone is a light sleeper, then they must ask for a room facing away from the railway line the has trains going past from 5 am until late in the evening, and they are quite noisy.
Stayed 1 night in Oct 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially it was difficult to locate the hotel. But we did so eventually. Warm welcome at reception and a lovely room. But the view was not inspiring. Overlooking the railway which was quite noisy with trains stopping and starting until late at night. We like to sleep with a window open and this was difficult with the noise.
Stayed 1 night in Sep 2024

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived to the hotel after a 10 hours drive from Algeciras because I was driving back to the UK. As mentioned in the description the parking is not always guaranteed, but you can park is the hospital car park across the road whixh is fine. However l had lots fo luggage to unload and asked if someone could help or at least take my car to the carpark unload it then leave. The female receptionist was very rude inconsiderate and unhelpful and said this is a 4* hotel not 5 so no one is available to help. i had to push the trolley is a very steep path and it got stuck and couldn’t move it luckily one of the guests saw me struggling and helped. The place is smells of mould and has mould everywhere. I don’t have asthma and I was struggling as I was coughing the whole night. The room was also dirty. I’m only giving this place a 1 star because of the gentleman next day who allowed me to take my car inside the carpark to load it as its way easier because I just had to take the lif and push the trolly for two seconds instead of a 10 min journey!!!! Will DEFINITELY NOT BE RECOMMENDING THIS PLACE TO ANYONE!! Horrible service.
Stayed 1 night in Aug 2024