Basque Country accommodation from NZ$104

Check-in was not good… my sons arrived at the hotel and for some reason they forgot their passport, but they had other Id documents with them and photo of their passport. The gentleman that was making the check-in was very nice with them and really help with the situation… but there was a lady there, with another guest overhearing the conversation and she started to make problems… arguing that photograph of the passport was not acceptable and that the reservation should be cancel and threatened even to call the police. People like her are the ones that ruin the great experience of booking at a new hotel. Not sure if we are booking again…

The reception staff were so friendly, another member of staff parked our car in the underground car park for us. Breakfast was also excellent service perfect and all with a roof top view. I would definitely recommend staying here all was excellent.

I would absolutely stay here again and highly recommend it to anyone visiting Bilbao. From the moment you arrive, the atmosphere is warm, stylish, and welcoming. The staff are absolutely amazing - friendly, helpful, and always going the extra mile to make sure your stay is perfect. You really feel taken care of. The hotel itself is spotlessly clean, and every detail feels thoughtfully designed. The rooms are modern, comfortable, and beautifully decorated, with a creative touch that makes the whole place feel unique rather than just another hotel. What I loved most is the combination of style and comfort. It has a cool, vibrant energy while still being relaxing and cozy. After a long day exploring Bilbao, it’s the perfect place to come back to!