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Shaftesbury House - Our City Apartments

3.5 star property
Comfortable apartment, walk to The Mailbox

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Photo gallery for Shaftesbury House - Our City Apartments

Duplex (Apartment) | Living room
Apartment, 1 Bedroom
Duplex (Apartment) | Living area
Duplex (Apartment) | Private kitchen
Studio (Separate Bedroom)
Reviews
7.4

Good

Popular amenities

  • KitchenKitchenKitchen
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
59-61 Station Street, Birmingham, England, B5 4DY
  • Popular LocationThe Mailbox6 min walk
  • Popular LocationO2 Academy Birmingham6 min walk
  • Popular LocationBullring & Grand Central8 min walk
  • AirportBirmingham (BHX)24 min drive

Room options

View all photos for Studio (Separate Bedroom)

Studio (Separate Bedroom) | Private kitchen

Studio (Separate Bedroom)

Highlights

Separate sitting area
Heating
Kitchen
Fridge
Dishwasher
TV
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex (Apartment)

Duplex (Apartment) | Private kitchen

Duplex (Apartment)

Highlights

Separate sitting area
Heating
Kitchen
Fridge
Dishwasher
TV
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio

Studio

Highlights

Separate sitting area
Heating
Kitchen
Fridge
Dishwasher
TV
Hairdryer
Private bathroom
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Private kitchen

Apartment, 1 Bedroom

Highlights

Separate sitting area
Heating
Kitchen
Fridge
Dishwasher
TV
Separate bedroom
Hairdryer
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Penthouse (Apartment)

Penthouse (Apartment)

Penthouse (Apartment)

Highlights

Separate sitting area
Heating
Kitchen
Fridge
Dishwasher
TV
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
Hotel Holloway
Free WiFi
Air conditioning
Housekeeping
The price is NZ$215
for 1 night
includes taxes & fees
30 May - 31 May
Hotel Holloway

About the area

Birmingham

At Shaftesbury House - Our City Apartments you'll be within just a 10-minute stroll of popular attractions like The Mailbox and O2 Academy Birmingham. .You can enjoy a TV with digital channels, and each apartment features free WiFi, a sitting area and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A safe, a hairdryer and an iron/ironing board are also available. Weekly housekeeping is available. .This smoke-free apartment building offers free WiFi in public areas, dry cleaning/laundry services and multilingual staff. Plus you'll find luggage storage and a lift.
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What's nearby

  • The Mailbox - 6 min walk
  • O2 Academy Birmingham - 6 min walk
  • Bullring & Grand Central - 8 min walk
  • Utilita Arena Birmingham - 17 min walk
  • Broad Street - 3 min drive

Getting around

  • Birmingham (QQN-New Street Train Station) - 2 min walk
  • Grand Central Tram Stop - 5 min walk
  • Birmingham Airport (BHX) - 29 min drive

Restaurants

  • Subway - 3 min walk
  • All Bar One - 4 min walk
  • The Sunflower Lounge - 3 min walk
  • Han Dynasty - 1 min walk
  • Costa Coffee - 5 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Shaftesbury House - Our City Apartments

Comfortable apartment, walk to The Mailbox
As a guest of Shaftesbury House - Our City Apartments, you'll find multilingual staff, dry cleaning/laundry services, and discounted use of a nearby fitness facility. WiFi is free in public spaces.

This 3.5-star Birmingham apartment is smoke free.

  • 17 guestrooms or units
  • Dry cleaning
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site
Shaftesbury House - Our City Apartments offers 17 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Televisions come with digital channels. Housekeeping is provided on a weekly basis.

Languages

English, French, Polish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Cots (infant beds): GBP 12 per night
  • Children stay for free (see details)

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Coffee/tea maker
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: GBP 24 per night

Bathroom

  • 1 bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • TV with cable/satellite service

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Safe
  • Multilingual staff
  • Housekeeping (weekly)
  • Iron/ironing board
  • Luggage storage

Location highlights

  • Near a train station

Things to do

  • Fitness facilities nearby (discounted access)

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 17 rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:00 PM

Check-out

Check-out before 10:30 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 24 per night.
  • Cots (infant beds) are available for GBP 12 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: GBP 12 per night
  • Rollaway bed fee: GBP 24 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Shaftesbury House CityQuarters Apartment Birmingham
Shaftesbury House CityQuarters Apartment
Shaftesbury House CityQuarters Birmingham
Shaftesbury House CityQuarters
Shaftesbury House - Our City Apartments Apartment
Shaftesbury House - Our City Apartments Birmingham
Shaftesbury House - Our City Apartments Apartment Birmingham

Frequently asked questions

What is the cancellation policy at Shaftesbury House - Our City Apartments?

Shaftesbury House - Our City Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Shaftesbury House - Our City Apartments?

No, Shaftesbury House - Our City Apartments does not offer an airport shuttle service.

What time are check-in & check-out at Shaftesbury House - Our City Apartments?

Check-in begins at 3 PM. Check-out time is 10:30 AM.

Are pets allowed at Shaftesbury House - Our City Apartments?

No, only service animals are allowed.

Shaftesbury House - Our City Apartments Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 66 reviews" "
Rating 8 - Good. 30 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 8 out of 66 reviews" "
Rating 2 - Terrible. 4 out of 66 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Dean, Corby

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice studio, good location, appalling organisation
First things first, it was a nice, clean studio but that's only part of the story. There's no regular reception and I wasn't contacted to be given an access code. The 3 phone numbers given at the front door didn't work (voicemail x2, and a company name which didn't correspond with the name of the hotel). My room wasn't ready so I had to wait around for it to be cleaned. 10am or 10:30 checkout? Depends where you look and who you ask. Inconsistent information. Also, the staff seemed to have double booked a room as the man who arrived at the same time as me found his room already had someone in it. This concerned me as, for all I knew, someone could have been in my room whilst I was out. When I arrived back in the evening there were 2 men sleeping on bean bags as they couldn't get hold of the staff on the phones either, and their belongings were locked in the reception room. In no way was this a relaxing stay. Sure, the bed was nice, but the organisation and security flaws meant I slept with one eye open. I think pigs will fly before I stay here or with this company ever again.
Stayed 1 night in Aug 2019

4/10 Poor

Karen

Liked: Staff & service
Disliked: Room comfort
Awful Location
Apartment clean but area it is in is dreadful. Would not stay again for this reason.
Stayed 1 night in May 2019

8/10 Good

David

Liked: Cleanliness, room comfort
good
super convenient. and clean and well appointed. lots of space. slight slowness of response from service staff but overall good value.
Stayed 2 nights in May 2018

8/10 Good

I J

Liked: Cleanliness, staff & service, room comfort
Lovely staff. Would recommend a written apartment guide/manual since the front desk is open limited hours though for things like using the WiFi and intercom.
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Staff & service, room comfort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City apartments break.
Good apartment. Very close to station. Very helpful staff. Problem with WiFi and TV. Could be a bit cheaper.
Stayed 3 nights in Mar 2018

2/10 Terrible

Shannon , Worcs

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would never visit again
Avoid at all means if you’re looking for value for your money. Very awkward meeting, was made to stand outside for 5 minutes to wait for someone to open a door for us to the reception - no WiFi wrote down, just told to us to remember the login and password - initially looked ok to the eye - we dropped our stuff and left the apartment as we had things we needed to do. After arriving back to look thoroughly around our apartment we realised it wasn’t very nice. Very industrial, looked like it was very cheaply decorated, chipped paint on the walls, cheap signs around which were peeling off, bed felt about 10 years old, never mind the rest - the list is endless. They state they had laundry facilities available - no washing machine anywhere in the apartment & when contacted later in the evening was told I couldn’t use them & that they will be open at 9:30am as there is no staff to let me in. (They also charged me a £25 cleaning fee when I got to the property which wasn’t stated before purchasing) So basically had no way of washing work uniform which was needed for the next day - customer service was awful & dealt with very unprofessionally. I’ve contacted the office several times and they’ve chose to ignore my calls and message I left (all I asked for was my £25 cleaning fee back as I left the apartment to stay elsewhere as it was that awful) I will never in my life return or recommend to anyone, EVER
Stayed 1 night in Feb 2018

8/10 Good

Chong

Liked: Cleanliness, room comfort
Good location but remote check in/out by 0844 no.
Really good location just opposite the John Lewis of New Street Station, easy access and good Chinese restaurants around. However no one at reception, and because booked through hotels.com no PIN given and have to call 0844 number for access into the building and for key collection. Also because of this no VAT receipt issued and have to call the same number again ask them to email over.
Stayed 2 nights in Jun 2017

4/10 Poor

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oof!
I was always told to only say something if it was nice so here goes - the location is adjacent to New St station so excellent.... I have stayed at City Quarters hotels in London and found them to be relatively expensive but in tip top condition. I doubt very much that this is part of the same chain. The exterior looks run down and once inside the lobby the smell is of last night's curry. The eoom itself is a reasonable size but very run down. The bed is uncomfortable - it felt like a fold me up - and the bedding and pillows were poor. The furnishings are old and cheap - the tv was the size of a teabag - and the bathroom floor is metal!. Nasty.
Stayed 1 night in Jun 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort