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Best Western Plus The Connaught Hotel & Spa

4.0 star property
Victorian hotel with full-service spa and bars/lounges

Photo gallery for Best Western Plus The Connaught Hotel & Spa

Standard Room, 1 Double Bed, Non Smoking, Balcony
Fitness facility
Exterior
Executive Room, 1 Double Bed, Non Smoking
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Gym
The current price is NZ$180
includes taxes & fees
29 June - 30 June

Explore the area

Map
30 West Hill Road, Bournemouth, England, BH2 5PH
  • Bournemouth Beach
    ‪5 min walk‬
  • Bournemouth International Centre
    ‪6 min walk‬
  • Bournemouth Pier
    ‪9 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Single Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 9.00 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 13.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 13.00 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 16.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Balcony

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking (Lodge)

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Single Bed, Non Smoking (Lodge)

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge)

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge)

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge)

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 23.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only)

Highlights

Individually furnished
Individually decorated
Heating
HDTV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Double Room with Balcony

  • Sleeps 2
  • 1 Double Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

King Suite with Garden View

  • Sleeps 2
  • 1 King Bed

Spa King Suite

  • Sleeps 2
  • 1 King Bed

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

Twin Room with Balcony

  • Sleeps 2
  • 2 Single Beds

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

King Suite with Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Suite-1 King Bed, Non-Smoking, Lounge, Roll Top Bath, Balcony, Garden View

Lobby

Suite-1 King Bed, Non-Smoking, Lounge, Roll Top Bath, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

About the area

Bournemouth

Best Western Plus The Connaught Hotel & Spa places you in the centre of Bournemouth, within just a 15-minute stroll of popular places like Bournemouth International Centre and Bournemouth Beach. Highlights at this eco-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A pampering day can include hot stone massages, Swedish massages and aromatherapy along with access to the sauna and hot tub. The brasserie, Blakes Brasserie, serves British cuisine and is open for breakfast and dinner. The Gin Bar is the hotel's own bar. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 3003 square feet (279 square metres) of event facilities include 2 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Bournemouth City Centre hotel, attractions include Poole Harbour and Bournemouth Pier.

What's nearby

  • Bournemouth Beach - 5 min walk - 0.4 km
  • Bournemouth International Centre - 6 min walk - 0.6 km
  • Oceanarium - 6 min walk - 0.6 km
  • Bournemouth Pavillion Theatre - 9 min walk - 0.8 km
  • Bournemouth Pier - 9 min walk - 0.8 km

Getting around

  • Bournemouth Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 14 min drive

Restaurants

  • ‪Brasserie Blanc - Bournemouth - ‬3 min walk
  • ‪Caffè Nero - ‬7 min walk
  • ‪Brewhouse & Kitchen - ‬6 min walk
  • ‪Pasa Too - ‬4 min walk
  • ‪The Hop Inn - ‬1 min walk

About this property

Best Western Plus The Connaught Hotel & Spa

Victorian hotel with full-service spa and bars/lounges
Best Western Plus The Connaught Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes a conference centre. A hot tub, a sauna, and a terrace are also featured at the eco-certified Best Western Plus The Connaught Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 3003 sq ft of conference space
  • 279 sq. m of conference space
  • Built in 1850
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Dining venue
Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blakes Brasserie
  • The Gin Bar

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (3,003 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1850
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 February to 6 February:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.50 per person
  • Self-parking fee: GBP 10 per night
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Frequently asked questions

Is parking available at Best Western Plus The Connaught Hotel & Spa?

Yep, Best Western Plus The Connaught Hotel & Spa has a self car park for GBP 10 per night. Onsite parking is limited.

How much does it cost to stay at Best Western Plus The Connaught Hotel & Spa?

As of 16 Jun 2025, prices found for a 1-night stay for 2 adults at Best Western Plus The Connaught Hotel & Spa on 29 Jun 2025 start from NZ$179.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Plus The Connaught Hotel & Spa?

Yep, Best Western Plus The Connaught Hotel & Spa is a short 8-minute walk from Bournemouth Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Best Western Plus The Connaught Hotel & Spa?

Yep, there is an onsite spa at Best Western Plus The Connaught Hotel & Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Best Western Plus The Connaught Hotel & Spa have a pool?

Best Western Plus The Connaught Hotel & Spa has an indoor pool.

What luxury perks are available at Best Western Plus The Connaught Hotel & Spa?

Best Western Plus The Connaught Hotel & Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Best Western Plus The Connaught Hotel & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Best Western Plus The Connaught Hotel & Spa.

Does Best Western Plus The Connaught Hotel & Spa serve breakfast?

Yeah, full brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Best Western Plus The Connaught Hotel & Spa?

No, Best Western Plus The Connaught Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus The Connaught Hotel & Spa?

Yep, you can grab a meal at Best Western Plus The Connaught Hotel & Spa's onsite restaurant that serves British cuisine.The dining venue is closed seasonally each year from February 1 until February 6.

What time are check-in & check-out at Best Western Plus The Connaught Hotel & Spa?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus The Connaught Hotel & Spa?

No, only service animals are allowed.

Best Western Plus The Connaught Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 871 reviews
Rating 8 - Good. 363 out of 871 reviews
Rating 6 - Okay. 103 out of 871 reviews
Rating 4 - Poor. 39 out of 871 reviews
Rating 2 - Terrible. 13 out of 871 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mr Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovelt hotel

Lovely hotel near the sea. Modern fresh interior. Friendly staff. Really nice restaurant and great breakfast. Added bonus was the Spa!
Stayed 1 night in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect again

Did not need parking. Stay was brilliant as always
Stayed 4 nights in Mar 2025

8/10 Good

Rachel

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

Yasmin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

4/10 Poor

Hannah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed visit

Very disappointed in this hotel. Not great service at reception, not particularly pleasant. Room very dated, pool not in great condition and a very dated and dirty gym.£10 to park in the hotel car park. Swim times restricted for kids but have to click through 3 pages on their website to see this.
Stayed 1 night in Feb 2025

6/10 Okay

Tina

Liked: Cleanliness, staff & service
I liked the property for the location and easy to get into Bournemouth by foot or bus. Hotel had good restaurant and friendly staff who made you welcome. Car parking a bit difficult with access and not many spaces for disabled. There is an additional parking next door which is another plus. Best you arrive early to find the best spots.
Stayed 2 nights in Feb 2025

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice few days away, hotel needs some TLC in areas

Firstly we thought paying for parking was unnecessary especially as the car park was never full during our stay, £10 a night is far too much. Our room was ok and clean but very small and the decor was tired, didn’t follow the modern feel you got when entering the hotel. Our first morning at breakfast the coffee machine was broken, we later saw there was another machine in the bar so the staff could have used this. Day 2 the machine worked but there was no bread for toast or beans, my husband had nearly finished breakfast before the beans were brought out. I had the avocado on toast which was lovely. We enjoyed using the spa facilities, nice pool, the spa pool was disappointing as no pressure from the jets, staff were friendly and helpful, my husband had a massage which he was very happy with. We liked the fact that the hotel communicated using WhatsApp, great service from housekeeping. Overall we enjoyed our short break, just a few things that need some attention
Stayed 2 nights in Feb 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Overall, a very good experience. Restaurant was good, breakfast room too. Safe, convenient location with on-site parking. Room heating was good and bed comfortable. No complaints.
Stayed 1 night in Jan 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jenine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Weekend Surprise

Everything was great. Loved the pool and sauna and sampled a few gins from the fabulous gin bar.
Gin bar. Now which one shall I choose out of the 200!
Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Modupe

Travelled with partner
Liked: Staff & service, amenities
This is a nice hotel, the staff were really nice and accommodating. The property is a little dated though and corridor carpets could do with an upgrade. The Spa area I understand is being refurbished soon too, so that's good. I would stay here again.
Stayed 2 nights in Jan 2025

8/10 Good

Joe

Stayed 1 night in Nov 2024

8/10 Good

Amanda

Stayed 1 night in Nov 2024

8/10 Good

Annabel

Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked way our issues were listened too and compensated in the end . Did not receive notification about no room service and a large party ( they did show mail but I did not receive it) so no meal that evening Humming nose room19 all-night ( air conditioner unit outside) No soap in shower Had to check we had booked breakfast (?no record) when we knew we had . No decaf coffee machine or sachets at breakfast , kind staff made us 2 coffees Staff did listen and helped
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking Fee's to pay if you don't book directly.

We enjoyed our stay but the location of the hotel is not in a particularly nice area. Breakfast was superb with a terrific choice which of hot and cold which you helped yourself too. Our evening meal was also excellent and the staff were so friendly & efficient. Having said that we were all very disappointed and annoyed that we received through a letter via Hotels.com the day before our arrival from The Best Western Connaught Hotel, informing us we needed to pay £10 per night for parking per car. The hotel informed us that as we had NOT booked directly with them or Best Western that this parking charge had to be paid. To be quite honest we felt totally ripped off with this, as we had paid a substantial amount of money upfront to upgrade to 3x Superior Double Rooms and then had this payment lumped on us at the eleventh hour. On their own Best Western website they promote that parking is FREE. You will have to decide what you feel is the best value way of booking this hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice!

Great visit!
Stayed 1 night in Nov 2024

2/10 Terrible

Ros

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to go to a&e to have a tetanus because I stood on their rusty nail carpet grippers!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Rakan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible staff at this hotel

When I arrived the hotel at 11:00 Pm, Nobody was at reception, necessary to call him from the telephone of reception to come in front desk, when he came was so sad and spoke loudly with no polite shouting front of my face and he looks so sleepy. That was so terrible and i never see employee like him he was Disrespectful and inappropriate for this place. Described the man he was bold and fat, white, didn’t wear the tag name. Never try to go to this hotel without any respect of tourists. I recommend to not try to visit this hotel as well.
Stayed 2 nights in Nov 2024