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The Cumberland Hotel - OCEANA COLLECTION

4.0 star property
On beach with outdoor pool, near Bournemouth Pier

Photo gallery for The Cumberland Hotel - OCEANA COLLECTION

Exterior
Lobby
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Double Room, Balcony, Sea View
Double Room, Balcony, Sea View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Room service
  • 24/7 front desk
The current price is NZ$186
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF
  • Bournemouth Beach
    ‪4 min walk‬
  • Bournemouth International Centre
    ‪16 min walk‬
  • Bournemouth Pier
    ‪16 min walk‬
  • Southampton (SOU)
    ‪43 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Crash Pad Single Room

Crash Pad Single Room

Crash Pad Single Room

Highlights

Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony, Ocean View

Superior Double Room, Balcony, Ocean View

Superior Double Room, Balcony, Ocean View

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, Balcony, Ocean View

Family Quadruple Room, Balcony, Ocean View

Family Quadruple Room, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Double Bed and 1 Twin Bunk Bed

View all photos for Comfort Family Triple Room

Comfort Family Triple Room

Comfort Family Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Triple Room, Balcony, Ocean View

Family Triple Room, Balcony, Ocean View

Family Triple Room, Balcony, Ocean View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for King Suite, Balcony and Ocean View

King Suite, Balcony and Ocean View

King Suite, Balcony and Ocean View

Highlights

Balcony or patio
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
  • 53 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room, Sea View

1 bedroom, desk, iron/ironing board, free WiFi

Family Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.2 out of 10
Good
(9 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Heating
Plasma TV
Separate bedroom
Fan
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

Bournemouth

The Cumberland Hotel - OCEANA COLLECTION places you in the centre of Bournemouth, within just a 15-minute stroll of popular places like Bournemouth Beach and Bournemouth Pier. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and mani/pedis. The restaurant, Mirabelle, serves international cuisine and is open for breakfast and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool and pool loungers. 1970 square feet (183 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Bournemouth City Centre hotel, attractions include New Forest National Park and Poole Harbour.

What's nearby

  • Bournemouth Beach - 4 min walk - 0.4 km
  • Bournemouth Pavillion Theatre - 13 min walk - 1.2 km
  • Oceanarium - 16 min walk - 1.4 km
  • Bournemouth International Centre - 16 min walk - 1.4 km
  • Bournemouth Pier - 16 min walk - 1.4 km

Getting around

  • Bournemouth Station - 18 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 10 min drive

Restaurants

  • ‪O'Neill's - ‬10 min walk
  • ‪The Anvil - ‬11 min walk
  • ‪Noodle Bar - ‬10 min walk
  • Pepe's
  • ‪Sprinkles Gelato - ‬11 min walk

About this property

The Cumberland Hotel - OCEANA COLLECTION

On beach with outdoor pool, near Bournemouth Pier
The Cumberland Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 1970 square feet (183 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Cumberland Hotel - OCEANA COLLECTION. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Bournemouth hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 4 levels
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1937
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.

Languages

Afrikaans, Dutch, English, French, German, Hungarian, Italian, Polish, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Ventana Grand Cafe
  • Mirabelle

Things to do

  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's dinnerware
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,970 square foot of space)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • One of the swimming pools
  • Spa
The following facilities will be closed during January, February, March, April, December and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 6.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

Frequently asked questions

What is the cancellation policy at The Cumberland Hotel - OCEANA COLLECTION?

The Cumberland Hotel - OCEANA COLLECTION offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Cumberland Hotel - OCEANA COLLECTION?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at The Cumberland Hotel - OCEANA COLLECTION on 31 Aug 2025 start from NZ$186.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Cumberland Hotel - OCEANA COLLECTION?

Yep, The Cumberland Hotel - OCEANA COLLECTION has a self car park for GBP 12.00 per night. Onsite parking is limited.

Are there any beaches close to The Cumberland Hotel - OCEANA COLLECTION?

Yep, The Cumberland Hotel - OCEANA COLLECTION is a short 8-minute walk from Bournemouth Beach. Fun beach activities include body boarding, kayaking and sailing. You can also find boat tours.

Is there a spa on site at The Cumberland Hotel - OCEANA COLLECTION?

Yep, there is an onsite spa at The Cumberland Hotel - OCEANA COLLECTION. You'll enjoy heaps of services like facials and body treatments, as well as prenatal massages. The Spa will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

Does The Cumberland Hotel - OCEANA COLLECTION have a pool?

The Cumberland Hotel - OCEANA COLLECTION has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. One of the swimming pools will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

What luxury perks are available at The Cumberland Hotel - OCEANA COLLECTION?

The Cumberland Hotel - OCEANA COLLECTION features a full-service spa, an outdoor pool and an indoor pool.

Is The Cumberland Hotel - OCEANA COLLECTION family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that The Cumberland Hotel - OCEANA COLLECTION is a hit with families.

Does The Cumberland Hotel - OCEANA COLLECTION serve breakfast?

Yep, buffet brekkie is offered on weekdays between 7:30 AM and 9:30 AM and weekends between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Cumberland Hotel - OCEANA COLLECTION?

No, The Cumberland Hotel - OCEANA COLLECTION does not offer an airport shuttle service.

Is there a bar or restaurant at The Cumberland Hotel - OCEANA COLLECTION?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Cumberland Hotel - OCEANA COLLECTION?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at The Cumberland Hotel - OCEANA COLLECTION?

There isn't one on site, but Boscombe Chine Gardens Mini Golf Course is a short 15-minute walk away.

The Cumberland Hotel - OCEANA COLLECTION Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 173 out of 1000 reviews
Rating 4 - Poor. 86 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really nice will go again
Stayed 1 night in May 2025

6/10 Okay

Norma

Liked: Amenities
Excellent breakfast but hotel rooms tired and needing refurb.
Stayed 1 night in May 2025

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is run down. The room is too small and bed very uncomfortable. This property is not a 4 star.
Stayed 2 nights in May 2025

8/10 Good

Liam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with a very small shaky lift (do the stairs if you can). Staff are excellent and a lovely area of Bournemouth. Good value.
Stayed 1 night in Apr 2025

10/10 Excellent

Bertha Roxana, Berkhamstead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice
Lovely view from my balcony
Nice Art Deco hotel
Love the views
Stayed 2 nights in May 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Brian

The hotel is eighty years old so am I we both need

Stayed 4 nights in Apr 2025

6/10 Okay

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was ok, but pricy for what it is, beds not very comfy at all, lounge bar and outside area nice, staff nice, didn’t appreciate drilling at 7.30 in the morning, was clean
Stayed 1 night in May 2025

10/10 Excellent

Ionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Maud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay for a funeral

Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception. From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great. Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good. We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
Stayed 2 nights in Apr 2025

6/10 Okay

cerys

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Stayed 2 nights in Apr 2025

10/10 Excellent

Laraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely sea front hotel

Great hotel. Excellent service. Lovely and clean
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zak and his team were amazing
Stayed 2 nights in Apr 2025

4/10 Poor

Clare

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was told that cats and dogs were accepted. On arrival I paid for it then I was told it was not allowed in the hotel. Two hours were wasted of my vacation trying to organise him to be collected therefore I missed going in the pool and sauna and sitting by the outside pool. The food was good but there were dog fleas in the bed. I got attacked whilst asleep in my bed therefore missing my breakfast!.
Stayed 1 night in Apr 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a wedding
Stayed 1 night in Apr 2025

6/10 Okay

Lynda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very helpful and polite, food was lovely too. The building itself is run down, torn carpets on stairs, peeling wallpaper, scuffed paint. Very dated decor, smallest lift known to man kind!
Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Desmond

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Sky

Disliked: Staff & service, property conditions & facilities, room comfort
Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didn’t work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025