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Crystal Beach Hotel

Property class: 2

Photo gallery for Crystal Beach Hotel

A spacious living area with a red leather sofa, a dining table with chairs, and a kitchen area in the background.
A corner building with a sign for "Capital One Hotel" and a smaller sign for "Dunhill Inn."
A grand staircase with a chandelier, white trim, and a dark carpeted floor.
A reception area with a sign, a coat rack, a fire extinguisher, and a window with a view of buildings outside.
A hotel room with three beds, a large window with curtains, a painting on the wall, and a modern design.

Reviews

5.0 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Laundry room
  • Kitchen

Explore the area

View map
12 Beacon Road, Bournemouth, England, BH2 5ER
  • Place, Bournemouth International Centre
    ‪3 min walk‬
  • Place, Bournemouth Beach
    ‪4 min walk‬
  • Place, Bournemouth Pavillion Theatre
    ‪6 min walk‬
  • Airport, Southampton (SOU)
    ‪73 min drive‬

Room options

View all photos for Single Room, City View

A narrow hotel room with a single bed, a small bedside table, and a painting on the wall.

Single Room, City View

  • City view
  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, City View

A neatly made bed with white linens and towels, a nightstand with a lamp, and a painting of a sunset on the wall.

Standard Double Room, City View

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room, City View

A hotel room with two beds, a flat-screen TV mounted on the wall, and a painting above the beds.

Standard Double or Twin Room, City View

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Quadruple Room, City View

A hotel room with three beds arranged in a row, large windows with sheer curtains, and a view of the outside.

Deluxe Quadruple Room, City View

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bunk Bed and 2 Single Beds

View all photos for Deluxe Triple Room, City View

A hotel room with two beds, a desk, a chair, a television, and a painting of red, yellow, and blue telephone booths.

Deluxe Triple Room, City View

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bunk Bed and 1 Single Bed

View all photos for Family Studio

A hotel room with a bed, a bedside table, a wall-mounted light, a small table, and a washing machine in the background.

Family Studio

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bunk Bed and 2 Single Beds

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Bournemouth City Centre
  • Breakfast included
  • Free Wi-Fi
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About the area

Bournemouth

At Crystal Beach Hotel you'll be within just a 10-minute stroll of popular attractions like Bournemouth International Centre and Bournemouth Beach. Highlights at this hotel include in-room kitchenettes and free WiFi. .This pet-friendly hotel offers free WiFi in public areas and luggage storage. Additionally, you'll find laundry facilities. There's also the convenience of self parking. .Attractions within a 20-minute drive of this Bournemouth City Centre hotel include New Forest National Park and Poole Harbour.

What's nearby

  • Bournemouth International Centre - 3 min walk - 0.3 km
  • Bournemouth Beach - 4 min walk - 0.4 km
  • Oceanarium - 5 min walk - 0.4 km
  • Bournemouth Pavillion Theatre - 6 min walk - 0.6 km
  • Bournemouth Pier - 8 min walk - 0.7 km

Getting around

  • Bournemouth Station - 10 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 16 min drive

Restaurants

  • ‪The Botanist - ‬6 min walk
  • ‪Bar So - ‬3 min walk
  • ‪Pret a Manger - ‬7 min walk
  • ‪The Moon In The Square (Wetherspoon) - ‬5 min walk
  • ‪Old Harry Rocks Bar & Restaurant - ‬4 min walk

About this property

Crystal Beach Hotel

Crystal Beach Hotel offers its guests laundry facilities. WiFi is free in public spaces. For a fee, parking is available.

This Bournemouth hotel is smoke free.

  • 34 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • No smoking on site
Crystal Beach Hotel offers 34 accommodations with blackout curtains. This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Kitchenettes offer stovetops, microwaves and kitchenware and utensils. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Oven
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 2:00 PM - 8:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [14 Priory Road, BH2 5DN]
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20 per pet (varies based on length of stay), plus a deposit of GBP 60 per stay
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 60 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 15 per night
  • Pet deposit: GBP 60 per stay
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Crystal Beach Hotel Hotel
Crystal Beach Hotel Bournemouth
Crystal Beach Hotel Hotel Bournemouth

Frequently asked questions

Is parking available at Crystal Beach Hotel?

Yep, Crystal Beach Hotel has a self car park for GBP 15 per night. A self car park is also available, for a fee.

Are there any beaches close to Crystal Beach Hotel?

Yep, Crystal Beach Hotel is a short 6-minute walk from Bournemouth Beach.

Is there a free airport shuttle available at Crystal Beach Hotel?

No, Crystal Beach Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Crystal Beach Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Crystal Beach Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 36 reviews
Rating 8 - Good. 8 out of 36 reviews
Rating 6 - Okay. 8 out of 36 reviews
Rating 4 - Poor. 10 out of 36 reviews
Rating 2 - Terrible. 9 out of 36 reviews

6.0/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Amenities
Lovely very close to town center
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
A bit battered. Basic accommodation but a great location. Clean and warm.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Happy

I had a good nights sleep the room was clean and tidy and staff was very nice I would stay again
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
The property offers a great location with easy access to restaurants, shops, and the shore, alongside spacious and bright living areas. However, the mattress was uncomfortable and felt like springs, leading to a poor night's sleep, and a bedside chair was broken, limiting its usability.
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not recommending anyone to go that hotel
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
All good thanks!
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Really small room bed uncomfortable tv didn’t work shower was just a drip won’t be coming back
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

One to avoid.

Hotel is tired, but generally clean. No on site reception, so had to go to hotel next door for keys. Lots of people milling around in the early hours of the morning, banging doors and talking loudly, resulting in a disturbed sleep.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping staff not be seen, all requests has to be done by reception in different building ie new towels. Get different room from this what on booking.
Stayed 3 nights in Aug 2025
Verified review

4/10 Poor

Poor hotel

Room smell bad Shower broken and making noise all night No ac and needed to leave the windows open which you can hear all the noise from outside and couldn’t sleep all night. Carpet dirty but the bed sheets were clean. You can stay in this hotel only in emergency or if you couldn’t find another option.
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Disliked: Amenities
Dirty smelly toilet
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Very disappointed

It was not a good hotel at all, the rooms were a lot smaller compared to the pictures they show you on the website. There was no air ventilation it was very stuffy in the rooms.also the check out time was at 11 but the house keepers locked us inside without knocking on the doors. And we left jsut before 11.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with my stay at Crystal Beach Hotel. This was honestly one of the worst hotel experiences I have ever had and I would not recommend it to anyone. The property felt more like a poorly managed hostel than a hotel, and the reality was nothing like what was advertised. When we arrived, there was no reception staff available. We spent around 45 minutes ringing the bell and waiting for someone to assist us, but nobody came. Eventually, another guest informed us that the staff do not actually work in the building and are based at another hotel, and that we needed to call a phone number ourselves. This is completely unacceptable and not what anyone expects when checking into a hotel. Accessibility was also a major issue. We were placed on the top floor, the lift was broken, and the stairs were incredibly steep. Anyone with mobility issues would struggle enormously. The hotel is definitely not accessible despite what guests might reasonably expect. Security was shocking. The main front door was left open throughout the night, meaning literally anyone could walk into the building. There were also no clear checkout instructions, so guests were simply leaving room keys on a side table. Combined with the unsecured entrance, this created a serious security concern as anyone could potentially enter and gain access to rooms. Our first night was the worst part of the stay. There was constant noise, with people screaming and slamming doors in the early hours of
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not worthy for the price

communication 0. did not get any replies for the messages requesting information. arrived on time but room was not ready. rooms were on 3rd floor but lift was not working. need to pay for parking in the hotel premises while its free in other hotel. it's more like hostel than hotel. Fire alarm went off in the morning but no one was there to assist. not so clean, smelly room n toilet. dirty furniture n broken fridge but fortunetly working.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to go the hotel around the corner to check in and check out even though there is a receptionist area on the property I stayed it was closed.The wifi literally would come on for like 3 seconds and then be out for like 30 seconds to a minute at a time.Wifi was crappy for my entire stay of 1 night and the workers at the other hotel said they know about the internet problem.They claimed the internet problem is because it is always like this on weekends or when the town is busy and that by Sunday the wifi would be okay.The common areas didnt smell so nice.The room windows could not open.The bathroom didnt have a window.The tv remote had no batteries.The tv toggle wouldnt work.The tv also said no signal.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

This cannot be classed as a hotel at all. Apaling

No WiFi, no service, no staff available at any time. Room not serviced ever during my 5 day stay. Basics lacking, Cup not ever washed, toilet roll not replaced had to use own tissues. Surfaces not wiped, bed never made, bin not emptied, tea/coffee never replenished (thank goodness I brought my own with me) Basin not wiped, no hangers in the wardrobe, just fundamentals. I would not recommend this hotel to anyone. It should just be classified as a room only doss house and even then that is over selling it. I can honestly say, that it felt third world standard of accommodation and should not have ever been classed as a hotel. It was totally mis sold as it said a room with a sea view. Definitely not a sea view room. Lift out of order and could not be used.Steep stairs, lots of them, definitely unsuitable for any kind of disability, not even a ramp up to the front coded front door. Totally impersonal and really bad.
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Very clean room. Helpful staff on arrival. Great location, excellent value for money.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Super lokalizacja, do plaży 5 minutek a co do komfortu to za tą cenę nic lepszego nie znajdziecie. Ważne że czysto, świeża pościel i reczniki. Polecam
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Disliked: Room comfort
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025