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New Westcliff Hotel

3.0 star property

Photo gallery for New Westcliff Hotel

Basic Double Room
Indoor pool
Front of property
Ballroom
Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View map
27-29 Chine Crescent, Bournemouth, England, BH2 5LB
  • Place, Durley Chine Beach
    ‪8 min walk‬
  • Place, Bournemouth Beach
    ‪11 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪20 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Iron/ironing board, bed sheets

Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Iron/ironing board, bed sheets

Family Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Single Room

Single Room

Single Room

  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Exclusive Double Room

Exclusive Double Room

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Romantic Double Room

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Bournemouth

At New Westcliff Hotel you'll be within just a 15-minute stroll of popular places like Bournemouth Beach and Bournemouth International Centre. Highlights at this Victorian hotel include a restaurant, an indoor swimming pool and a bar/lounge. .Enjoy the Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a garden and a picnic area. To-go breakfast is available daily between 6:00 AM and 9:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 3-property class Bournemouth City Centre hotel include Poole Harbour and Bournemouth Pier.

What's nearby

  • Durley Chine Beach - 8 min walk - 0.7 km
  • Bournemouth Beach - 11 min walk - 0.9 km
  • Bournemouth Lower Gardens - 11 min walk - 0.9 km
  • Bournemouth International Centre - 12 min walk - 1.1 km
  • Bournemouth Pavillion Theatre - 15 min walk - 1.3 km

Getting around

  • Bournemouth Station - 4 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 11 min drive

Restaurants

  • ‪Pinocchio Ristorante - ‬4 min walk
  • ‪Smokin' Aces - ‬5 min walk
  • ‪Brewhouse & Kitchen - ‬4 min walk
  • ‪Cristallo - ‬6 min walk
  • ‪the palm - ‬4 min walk

About this property

New Westcliff Hotel

New Westcliff Hotel offers its guests an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Multilingual staff, tour/ticket assistance, and a garden are also featured at New Westcliff Hotel. For a fee, parking is available.

This Victorian Bournemouth hotel is smoke free.

  • 53 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
New Westcliff Hotel offers 53 accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Spa pool
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  • Free Wi-Fi
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per day)
  • Extended parking on site (GBP 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to 9:00 AM for a fee: GBP 8.50 for adults and GBP 8.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 8.50 for adults and from GBP 8.50 for children
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

New Westcliff
New Westcliff Bournemouth
New Westcliff Hotel
New Westcliff Hotel Bournemouth
Bournemouth Hotel New Westcliff
Bournemouth Hotel Westcliff
Hotel New Westcliff
New Westcliff Hotel Hotel
New Westcliff Hotel Bournemouth
New Westcliff Hotel Hotel Bournemouth

Frequently asked questions

Is parking available at New Westcliff Hotel?

Yep, New Westcliff Hotel has a self car park for GBP 10 per day. A self car park is also available, for a fee. Additionally there is extended parking for GBP 10 per day.

Are there any beaches close to New Westcliff Hotel?

Yep, New Westcliff Hotel is a short 10-minute walk from Bournemouth Beach.

Does New Westcliff Hotel have a pool?

New Westcliff Hotel has an indoor pool.

Does New Westcliff Hotel serve breakfast?

You bet, to-go breakfast is available daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at New Westcliff Hotel?

No, New Westcliff Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at New Westcliff Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at New Westcliff Hotel?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at New Westcliff Hotel?

No, pets are not allowed.

New Westcliff Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 54 out of 414 reviews
Rating 8 - Good. 162 out of 414 reviews
Rating 6 - Okay. 118 out of 414 reviews
Rating 4 - Poor. 45 out of 414 reviews
Rating 2 - Terrible. 35 out of 414 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Clive

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

3 night stay

The reception was ok. Cleanliness ok Bed comfort Zero Bathroom Area Zero General atmosphere Zero. Only food available a Breakfast box by the door. Left after one night and had to pay to stay in another hotel Hotel near by provide good service and Evening meal plus cooked breakfast at just a small amount more than the Westcliffe. Cost me an additional £500. Covid Excuse does not apply as I have stayed in 4 hotels in Devon and Cornwall all providing good service and Food. Only worth £40 per night if you did not want to eat and sleep. Would not recommend it to Anyone
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel, good location

Outside appearance
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall

Lovely stay but a few downsides. hot in the room and little air flow when windows were open. Bed was very comfy and it was very clean but water pressure in shower was not very strong. We ordered breakfast which was around £7 but it didn’t meet our expectations as most of it was packaged sugary food. The pool, sauna and jacuzzi was a real highlight, and booking a slot to ourselves was easy.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think it should be cheaper as they don’t do anything for you no cleaning ect
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

At first we found all the extra rules quite frustrating (Only 1 hour in the pool at allocates time, no left luggage, no late check out etc) but I have to say the manager really made up for it and was so kind and accommodating and let my kids use the cinema even after we checked out. He made us feel very welcome and for this reason we were happy overall.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
The man on front of house has fantastic customer service skills. Nothing was a problem to him and he was alway's willing to help.
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Property conditions & facilities

Relaxing trip.

It was a very good relaxing trip. So close to the beach and facilities which were all within walking distance. The use of the pool, sauna and jacuzzi was an added plus and helped us to relax even more.
Stayed 1 night in Aug 2021
Verified

8/10 Good

David

Liked: Property conditions & facilities
Was fine for a 1 night. Short walk to the beech and town
Stayed 1 night in Aug 2021
Verified

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Quaint and clean, C19 changes worked well, reception desk very helpful, would be nice to have luggage storage as check out is early (the beach is near!!!)
Stayed 3 nights in Aug 2021
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel

Hotel very poor. Bedroom small and cramped, same with the bathroom. Hot water non existent at peak times in the morning and evening. Continental breakfast served in a box. Very basic and charged £8 but items in the box came with prices on and tbd cost was just over £3
Stayed 4 nights in Aug 2021
Verified

2/10 Terrible

Alison

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid!!

Avoid room 14!!! I am extremely disappointed having contacted the hotel on two separate occasions and have still not had a response! Rather than write a poor review, I thought I would speak to the lady on the desk to raise my concerns. This has been quite an unpleasant stay for a few reasons - The standard of cleaning in room was terrible even after I addressed this on arrival, the room got hoovered but it still needed cleaning especially around places that needed a pipe to clean the area! The bathroom shower tray was absolutely filthy! Additionally, we didn’t get much sleep at all, due to the bed being so uncomfortable; the springs stick out and so we had to sleep on top of the duvet but also the bed tilts when lying close to the left side by the window! The hair dryer has no safety guard on it and when I dried my hair, I got all my hair sucked into the back and had to cut it out!! I went to the reception desk to ask for a replacement so I could dry my hair after swimming and they said I had to wait for house keeping to arrive but we were checking out so I couldn’t dry it! Also the jacuzzi had scum all around it. When I raised these these concerns I was just told sorry! This wasn’t good enough; the manager wasn’t there to speak too! I would never return or recommend this hotel!
Stayed 1 night in Aug 2021
Verified

4/10 Poor

Sabeya

Disliked: Cleanliness, property conditions & facilities, room comfort
Non family friendly room more for travellers wanting to stay in shelter.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities

July 2021

I enjoyed the facilities at the New Westcliff Hotel. It was great to have an hour use of the swimming pool all to myself. There is a jacuzzi and sauna though I did not have time to use either. The reception staff are amiable, and I spoke to Mark on several occasions. He was pleasant, easy to approach, and helpful. There was plenty to do in Bournemouth and I took advantage of the hotel's central location. I would happily stay again. However, a single room is quite tight and lacks space. Not very much that can be done about the single rooms I presume, but it is a comment I would make that other hotels tend to have more rooms around the area of the bed and space to walk around. Thank you for the overall positive experience.
Stayed 4 nights in Jul 2021
Verified

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away.

Check in was the only neutral part of this experience. The room was a box, room 8. I could touch both walls with out stretching. the decor was old. This I can put up with. What I do object to is the state of the bed. This had a broken base, leaving a plank of wood across the bed as the only real support for the mattress.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family room at New Westcliff Hotel

It was a good stay with what to expect as Covid restriction still followed. Close to the beach and walking distance with breakfast pre packed.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Mayooran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Not again

Unfriendly staff… Not felt welcomed… Unpleasant room.. Not as big as stated.. Bad quality beds.. Tiny little shower… No air condition or fan Extremely poor quality box breakfast Not value for money at all.
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

elton

Disliked: Staff & service
There was no one at reception to welcome us on arrival one member of staff another guests to get there attention as he was working the bar the pillow was dirty had to change them myself i was also denied cutlery had to eat my Chinese with tee spoon overall was not impressed
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Nilesh

Liked: Cleanliness, staff & service
Disliked: Room comfort

Family weekend

All the communal areas are very well updated. However, the rooms leave a lot to be desired, shower was too small and dated, didn’t work properly. A family room was so small the bathroom door hit the beds. You have to use your bath towels for the pool which is not what it should be like. Extra pool towels should be provided. No towel or clothes hooks around the pool, sauna or spa area, apart from in the changing rooms. Only one hand held shower by the spa, so overall not a great experience. Staff very friendly though.
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel room was extremely dated, the toilet was situated inside the room (not in the entrance hall as you come in) so it was like going toilet in the wardrobe. The shower was almost unusable as it literally just trickled - almost no water came out. Would definitely not stay there again.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Needs a little TLC

Hotel was fine but just a bit ‘tired’ - noisy/rattling extractor fan in bathroom; very hard bed and fairly flat pillows etc. If I was paying around £50 it’s be fine, but for over £160 I’d have expected a slightly better standard. Compared to Premier Inn or newer Travelodges it was much less comfortable. Staff were helpful; location was great - just the room itself that left a little to be desired.
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The guy on the front desk was brilliant- very friendly and helpful but seemed to be running everything all by himself. The shared spaces in the hotel looked like they had been refurbished, except the bar which looked run down. Our room was horrendous, it smelled, the carpet was disgusting, there was rust and dirt all over the bathroom and hairs and skid marks in the toilet. Most of the spotlights didn’t work and the windows were filthy. Whilst putting clothes away we noticed old packets of milk and tea bags in one of the drawers. Truly the worst hotel experience ever- we packed our bags and didn’t stay.
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Edna

Disliked: Staff & service, property conditions & facilities, room comfort

West cliff hotel

It wasn’t nice at all. Staff were rude. No fridge on the bedroom. Stains everywhere. Very disappointed
Stayed 2 nights in Jun 2021
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, room comfort

Needs a refurb however basic and OK for 1 night

We stayed here for the night, was very basic, a little run down but sufficed is to get our heads down for the night. The shower was pitiful and took 20 mins to use as the water flow was terrible, It had a pics of material with velcro on it as a blind to stick it to the window and the downstairs bar looked like that of a working mans club. For £74 it’s pretty much what we expected in Bournemouth. Good for a quick overnight stay but wouldn’t book it for any longer.
The tired bar downstairs
The Velcro blind found on the floor
Stayed 1 night in Sep 2020
Verified

6/10 Okay

Rosscap

Liked: Staff & service, amenities
Dealing with COVID measures well. More variation with the breakfast boxes would have been nice
Stayed 7 nights in Aug 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Very poor condition, toilet are not clean. No view close location.😡
Stayed 1 night in Aug 2020