2/10 Terrible
Tim
Travelled with family
23 Dec 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived Dec 16, 2025 with three suites booked through Hotels.com—and the front desk couldn’t find the reservation. After a 45-minute wait, an employee who said she normally works in accounting (and rarely covers the desk) stepped in because the general manager couldn’t be reached. She agreed to honor the Hotels.com rate of $183.63/night (which was shown as including taxes and resort fees).
Then it got worse: there was no valet/bell staff available, so they called a maintenance employee to help with luggage. When we finally got to the room, it was 64°F—freezing—and the next several hours felt like a “Frozen” sequel. The rooms are dated, the property feels understaffed, and the thermostat appeared preset/locked so we couldn’t comfortably adjust the temperature.
At checkout, they tried to increase the nightly rate by ~20% and add taxes/resort fees again. I disputed the charges and was told my card would not be charged and that someone would call me first. Instead, three days after we left, they charged the full disputed amount anyway.
Tim
Stayed 3 nights in Dec 2025
