2/10 Terrible
Andrew
19 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad from start to finish
It wasn't clear booking through Hotels.com that there would not be a reception and it was self-check in. When I arrived I had not had access to my emails for the day, so therefore hadn't received the codes for the front door or room that had been sent via email on the day. There were 2 phone numbers on the website, both of which were automated answerphones and could not understand what I was trying to ask, so I could not get in. I was stuck outside on the street in bad weather. It was only after returning to my car and getting my laptop out and checking my emails that I found the codes.
The en-suite in room 4 was too small to be a wet room and not have an enclosed shower, so after a brief shower in the evening the bathroom floor was wet for the rest of my stay.
Only 1 double plug socket in reach of the bed. Bedside light and alarm clock. No space to have my phone on change and next to the bed.
Breakfast - charged at £20. For this, I was unaware that there was no on site breakfast, and I would merely be having a 'breakfast box' delivered, which I had no choice of what was included. It only included pastries which I would not choose for a breakfast. No cereal, toast, juice options that I would choose in a normal breakfast.
I have also been sent an invoice for £82, when I was charged £97.
Taking all of the above into account, it was an awful experience from start to finish.
Andrew
Stayed 1 night in Sep 2025
