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ERNES Hotel Alma Bukit Mertajam

2.5 star property
Hotel in Bukit Mertajam with free parking

Photo gallery for ERNES Hotel Alma Bukit Mertajam

Minibar, in-room safe, desk, free WiFi
Exterior
Reception
Room amenity
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang, 14000
  • Place, AEON Mall Bukit Mertajam
    ‪19 min walk‬
  • Place, St. Anne's Church
    ‪4 min drive‬
  • Place, Penang Hill
    ‪42 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Queen Room

Minibar, in-room safe, desk, free WiFi

Standard Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, free WiFi

Deluxe King Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

  • Sleeps 3
  • 1 King Bed

Standard Queen Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Superior King Room

Minibar, in-room safe, desk, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Deluxe King

Miscellaneous

Deluxe King

  • Sleeps 2

Family Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Room

Shower, free toiletries, hair dryer, slippers

Family Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Shower, free toiletries, hair dryer, slippers

Deluxe Twin Room

  • Sleeps 2

About the area

Bukit Mertajam

At ERNES Hotel Alma Bukit Mertajam you'll be 1.9 km (1.2 mi) from AEON Mall Bukit Mertajam and 3.6 km (2.3 mi) from St. Anne's Church. Highlights at this hotel include in-room free WiFi and LED TVs. .This hotel has free WiFi in public areas, a 24-hour front desk and a front desk safe. Additionally, you'll find a lift and a vending machine. There's also the convenience of free self parking. .Attractions within a 30-minute drive of this Bukit Mertajam hotel include Queensbay Mall and KOMTAR.

What's nearby

  • AEON Mall Bukit Mertajam - 19 min walk - 1.6 km
  • St. Anne's Church - 4 min drive - 3.8 km
  • Queensbay Mall - 28 min drive - 28.1 km
  • Gurney Drive - 36 min drive - 34.6 km
  • Penang Hill - 42 min drive - 35.0 km

Getting around

  • Penang Sentral - 25 min drive
  • Penang (PEN-Penang Intl.) - 43 min drive

Restaurants

  • ‪Pusat Makanan & Minuman YMY - ‬6 min walk
  • ‪豆粒粿条汤咖啡店 - ‬6 min walk
  • ‪益美院饮食中心 - ‬6 min walk
  • ‪金禧樓KimHee Restaurant - ‬1 min walk
  • ‪孙记面馆 - ‬3 min walk

About this property

ERNES Hotel Alma Bukit Mertajam

Hotel in Bukit Mertajam with free parking
As a guest of ERNES Hotel Alma Bukit Mertajam, you'll find a vending machine, a front desk safe, and a lift. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this Bukit Mertajam hotel.

  • 78 guestrooms or units
  • Front desk (24 hours)
  • Front desk safe
  • Lift
  • Smoking in designated areas
ERNES Hotel Alma Bukit Mertajam offers 78 air-conditioned accommodations with minibars and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. LED televisions come with satellite channels. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ERNES Hotel Alma Bukit Mertajam

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

E-Red Hotel Cosmo Bukit Mertajam
E-Red Hotel Cosmo
E-Red Cosmo Bukit Mertajam
E-Red Cosmo
E Red Hotel Cosmo
Ernes Alma Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel
ERNES Hotel Alma Bukit Mertajam Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel Bukit Mertajam

Frequently asked questions

What is the cancellation policy at ERNES Hotel Alma Bukit Mertajam?

ERNES Hotel Alma Bukit Mertajam offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at ERNES Hotel Alma Bukit Mertajam?

Yep, ERNES Hotel Alma Bukit Mertajam has a free self car park.

Is there a free airport shuttle available at ERNES Hotel Alma Bukit Mertajam?

No, ERNES Hotel Alma Bukit Mertajam does not offer an airport shuttle service.

What time are check-in & check-out at ERNES Hotel Alma Bukit Mertajam?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at ERNES Hotel Alma Bukit Mertajam?

No, pets and service animals are not allowed.

ERNES Hotel Alma Bukit Mertajam Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 74 reviews
Rating 8 - Good. 38 out of 74 reviews
Rating 6 - Okay. 16 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Wei-Fang

Disliked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights at this strip-mall style nondescript bland & gaudy hotel used to be called 'East is Red' mainly catering ethnic Chinese clienteles. Room was spacious but everything showed well worn due to long usage. Safety box was not working and front desk staff could barely be bothered to help or explain. The hotel served my purpose well of visiting local friend who lives nearby.
Stayed 2 nights in Oct 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

MOHD ZAMRI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Collins

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Zowie

Travelled with family
Liked: Cleanliness, staff & service

Ok experience

So-so stay... Everything was great but not incredible... Acceptable with the price...
Stayed 1 night in Dec 2020

10/10 Excellent

Mohamed Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Michael, Melbourne, Ausrealia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Overall okay, but not really meet our expectation
Stayed 2 nights in Oct 2019

10/10 Excellent

Vickneswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean n convenient Staff unfriendly and need to really improve
Stayed 1 night in Mar 2019

8/10 Good

Dianah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Git

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Stayed 2 nights in Jan 2019

8/10 Good

Natasyha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at this hotel. Will come back for more ❤️
Stayed 2 nights in Dec 2018