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Mantra Esplanade

4-star property
53-57 The Esplanade, Cairns, QLD 0508 053 286
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4.1 out of 5
Very good!
See all 232 wotif Reviews

"Staff friendly, but no in house servicing. Had to ask for rubbish to be removed. Told we need to do that ourselves, as cleaning is only done for guest ... " More

By a verified traveller on Mon 15 Apr 2024

Points Of Interest

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Hotel Description

Mantra Esplanade places you in the center of Cairns, steps from Cairns Esplanade and within a short 5-minute stroll of Reef Fleet Terminal. Highlights at this hotel include an outdoor swimming pool and in-room balconies.

Enjoy the gym and pool loungers. Added amenities include WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

Attractions within a 15-minute walk of this 4-star Cairns Central Business District hotel include Cairns Marlin Marina and Cairns Central Shopping Centre.

Hotel Room City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$230* Per night/room 24 Apr. - 25 Apr.

1 Bedroom City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Room Esplanade View

Bed Count 1 King Bed Maximum Occupancy 2 Max

3 Bedroom Esplanade View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

2 Bedroom City View

Bed Count 4 Twin Beds Maximum Occupancy 5 Max

2 Bedroom Esplanade View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Mantra Esplanade ratings based on 232 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Esplanade

Everyone (144) Business (2) Couples (42) Family (29)
3 out of 5
Staff friendly, but no in house servicing. Had to ask for rubbish to be removed. Told we need to do that ourselves, as cleaning is only done for guests staying after their 7th night. Had to ask for detergent and sugar etc as not enough supplied for amount of guests staying in rooms. Couch had broken springs. Supplied Bbq basket, very handy. Spa was cold.

Posted by on 15 Apr. 2024

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Comment from Hotel Management

17 Apr. 2024 by Tiago Cunha

Dear Matthew,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Please note that our cleaning services are provided weekly for guests staying over 7 nights, as per our policy. We appreciate your kind words about our friendly staff and are glad you found the BBQ basket handy. We will look into the issues you mentioned regarding the in-room supplies and the spa temperature. Your comments are valuable to us for improving our services.Warm regards,Tiago CunhaFront-Office Manager

5 out of 5
Everything was clean staff very friendly and obliging

Posted by on 17 Feb. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Mantra Esplanade Team

Dear Mary,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. It is pleasing to hear you enjoyed your stay in Cairns and the staff were very friendly and helpful.We look forward to welcoming you back to Mantra in the future.Kind RegardsThe Mantra Team

2 out of 5
Upon arrival they took my money and then told me there was NO HOT WATER, they did not tell me their was NO WATER period, not even offered me a bottle of water to wash my face, make a cuppa, nothing, very poor communications, no feedback from my formal complaint, not until I requested a cancellation, then I was put through to the reservation manager who at least tried to be professional. No room service, my room request was not meet, overall not happy, room furniture was shabby, lots of old scratches on furniture. room needs a facelift.

Posted by on 10 Feb. 2024

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Comment from Hotel Management

12 Mar. 2024 by The Mantra Esplanade Team

Dear Ann,Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

5 out of 5

Posted by on 12 Jan. 2024

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Comment from Hotel Management

5 Feb. 2024 by Mantra Esplanade Team

Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

3 out of 5

Posted by on 31 Dec. 2023

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Comment from Hotel Management

5 Feb. 2024 by Mantra Esplanade Team

Thank you for taking the time to provide feedback on your stay at Mantra Esplanade in Cairns. Kind RegardsThe Mantra Esplanade Team

3 out of 5
The bathroom had no exhaust fan and also had a leaking tap. The exhaust fan in kitchen blew into room so had to open doors to let the cooking fumes out. Hotel room needs updating and was not as nice as other mantra hotels we have stayed at. Location was good and staff were very friendly and accomodating.

Posted by on 6 Nov. 2023

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3 out of 5
The twin key rooms are quite noisy - when your neighbour comes or goes it will wake you up. No water bottles. Although I was told the rooms wont be cleaned I expected enough towels or at least a towel refresh. Good location, clean, easy parking.

Posted by on 29 Oct. 2023

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4 out of 5
Beautifully located with wonderful views from our room and balcony.

Posted by on 21 Oct. 2023

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5 out of 5
Location and convenient

Posted by on 12 Oct. 2023

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1 out of 5
Very old property not suitable for guests and staff are not friendly No housekeeping at all All the dishes are dirty No linen , lack of staffing One of bad experiences so far

Posted by on 27 Sep. 2023

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About the Mantra Esplanade

Location 53-57 The Esplanade, Cairns, QLD 4870

Property Features

Mantra Esplanade offers its guests an outdoor pool and a fitness center. WiFi is available in public spaces for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Mantra Esplanade. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Cairns hotel.

  • 121 guestrooms or units
  • 7 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Mantra Esplanade offers 121 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Cable television is provided. Bathrooms include shower/tub combinations and hair dryers. This Cairns hotel provides wireless Internet access for a surcharge. Housekeeping is provided weekly.

  • Private balcony
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 15 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 15 per 24-hour period (rates may vary)
  • Late check-out fee: AUD 20.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Esplanade
  • Mantra Esplanade Aparthotel
  • Mantra Esplanade Aparthotel Cairns
  • Mantra Esplanade Cairns
  • Mantra Esplanade Cairns Hotel Cairns
  • Mantra Esplanade Hotel Cairns
  • Mantra Esplanade Resort Cairns
  • Mantra Esplanade Hotel
  • Mantra Esplanade Hotel
  • Mantra Esplanade Cairns
  • Mantra Esplanade Hotel Cairns
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.