Cairns Holiday Packages

We stayed for 1 night and enjoyed ourselves. The pool area was great, and the restaurant produced nice food. I thought the rooms were a great set up, and was nice to have seperate rooms for the kids. That being said, the lounges are tiny and not comfortable. The gym is sub par and felt the reception could be more friendly. When we arrived, the staff continued their personal conversation instead of greeting us. We stood there for an uncomfortable time before we were acknowledged. The same happened again the next morning when we went to reception to get a gym pass. The lady spent far too long talking to staff about a document. Surely, if they were customer service orientated, she would have told her staff to hold on for a second while she asked us what we needed... I actually had to jump in after a few minutes, and say "I dont mean to be rude, but we are just chasing a gym pass...". I then felt she hesitated to give it to is, considering we were checking out later that day. The wifi is also unreasonable. 2gb a day. And its slow. I turned it off and found normal reception faster. Overall, its nice enough, and we'd stay there again if the price stays competitive.

Loved the hotel, the big open spaces of our accommodation the beds were great, the place was so nice and clean had all the best amenities the view was amazing the pool was incredible. LOVED IT ALL

Perfect central location

Very friendly staff, a great location and easy access to town and facilities. A top up of the tea and coffee daily and towel changes over 4 days would have been good but other than that, no issues!

Great location and customer service was fantastic