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Royal Maxim Palace Kempinski Cairo

5.0 star property
Luxury hotel with 8 restaurants, in the vicinity of Cairo Festival City Mall

Photo gallery for Royal Maxim Palace Kempinski Cairo

Property amenity
Lobby
8 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$381
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
Eastern Ring Road, First Settlement, New Cairo, 11477
  • Place, KidZania Cairo
    ‪4 min drive‬
  • Place, Cairo Festival City Mall
    ‪5 min drive‬
  • Place, Downtown Katameya
    ‪7 min drive‬
  • Airport, Cairo (CAI-Cairo Intl.)
    ‪17 min drive‬

Room options

View all photos for Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

Executive Room, 1 Bedroom, Club Lounge Access, Pool View (Royal Pool Room)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

  • City view
  • 49 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Club lounge access, City View (Palace Suite)

Superior Suite, 1 Bedroom, Club lounge access, City View (Palace Suite)

Superior Suite, 1 Bedroom, Club lounge access, City View (Palace Suite)

  • City view
  • 119 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Club lounge access, City View (Maxim Suite)

Junior Suite, 1 Bedroom, Club lounge access, City View (Maxim Suite)

Junior Suite, 1 Bedroom, Club lounge access, City View (Maxim Suite)

  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Club lounge access, City View (Royal Club City Room)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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Exterior

Sofitel Cairo Downtown Nile

Downtown Cairo
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 187 reviews
The price is NZ$269
includes taxes & fees
1 Mar - 2 Mar
Sofitel Cairo Downtown Nile

About the area

New Cairo

A luxury stay in New Cairo awaits you at Royal Maxim Palace Kempinski Cairo. You'll be 9.1 km (5.6 mi) from Cairo Festival City Mall and 10.6 km (6.6 mi) from Citystars Heliopolis. Highlights at this family-friendly hotel include 8 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Resense Spa can include hot stone massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, The State, serves international cuisine and is open for breakfast and lunch. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, 24-hour gym, sauna and kids' swimming pool. 43056 square feet (4000 square metres) of event facilities include a conference centre, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class New Cairo hotel, you'll be 21.5 km (13.3 mi) from Egyptian Museum and 37.7 km (23.4 mi) from Giza Pyramid Complex.

What's nearby

  • KidZania Cairo - 4 min drive - 4.6 km
  • Cairo Festival City Mall - 5 min drive - 4.6 km
  • Downtown Katameya - 7 min drive - 7.2 km
  • Al Manara International Conferences Center - 8 min drive - 7.6 km
  • Egypt International Exhibitions Center - 8 min drive - 8.4 km

Getting around

  • El-Obour Station - 12 min drive
  • Haroun Station - 12 min drive
  • Cairo (CAI-Cairo Intl.) - 17 min drive

Restaurants

  • ‪Kazuko - ‬3 min drive
  • ‪Vip Club Lounge - ‬3 min walk
  • ‪JW Marriott Executive Lounge - ‬2 min drive
  • ‪Wadi Degla Terrace - ‬4 min drive
  • ‪Lucca - ‬11 min walk

About this property

Royal Maxim Palace Kempinski Cairo

Luxury hotel with 8 restaurants, in the vicinity of Cairo Festival City Mall
Royal Maxim Palace Kempinski Cairo offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 43056 square feet (4000 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Royal Maxim Palace Kempinski Cairo. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star New Cairo hotel.

  • 245 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 43056 sq ft of conference space
  • 4000 sq. m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Royal Maxim Palace Kempinski Cairo offers 245 air-conditioned accommodations with fireplaces and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. 32-inch LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Resense Spa has 8 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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4.5 out of 5, Wonderful, 463 reviews
The price is NZ$307
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 4.50 per night)
  • Secured, covered valet parking on site (USD 5 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 to 35 for adults and USD 9 to 17.50 for children
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bab Al Qasr
  • Lucca
  • Romanov
  • The State
  • Yana

Things to do

  • 24-hour health club
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (43,056 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • No lift (single-level property)
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchairs on site

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Fireplace
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Maxim Palace Kempinski Cairo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 to 35 for adults and USD 9 to 17.5 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Covered self-parking fee: USD 4.5 per night (in/out privileges)
  • Valet parking fee: USD 5 per day (in/out privileges)
  • Rollaway bed fee: USD 45.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Maxim Palace Kempinski Cairo Hotel New Cairo City
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Cairo New Cairo City
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Hotel
Royal Maxim Palace Kempinski
Hotel Royal Maxim Palace Kempinski Cairo New Cairo
New Cairo Royal Maxim Palace Kempinski Cairo Hotel
Hotel Royal Maxim Palace Kempinski Cairo
Royal Maxim Palace Kempinski Cairo New Cairo
Royal Maxim Kempinski Cairo
Royal Maxim Kempinski Cairo
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Cairo New Cairo
Royal Maxim Palace Kempinski Cairo Hotel New Cairo

Frequently asked questions

What is the cancellation policy at Royal Maxim Palace Kempinski Cairo?

Royal Maxim Palace Kempinski Cairo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Maxim Palace Kempinski Cairo?

As of 14 Feb 2026, prices found for a 1-night stay for 2 adults at Royal Maxim Palace Kempinski Cairo on 15 Feb 2026 start from NZ$381.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Maxim Palace Kempinski Cairo?

Yep, Royal Maxim Palace Kempinski Cairo has a secured covered self car park with in/out privileges for USD 4.5 per night. A self car park is also available, for a fee.

Is there a spa on site at Royal Maxim Palace Kempinski Cairo?

Yep, Resense Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Royal Maxim Palace Kempinski Cairo have a pool?

Royal Maxim Palace Kempinski Cairo has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Royal Maxim Palace Kempinski Cairo?

Royal Maxim Palace Kempinski Cairo features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with hydromassage showerheads, 24-hour room service and fireplaces.

What makes Royal Maxim Palace Kempinski Cairo a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and fireplaces in the guestrooms, help set the scene for a romantic weekend at Royal Maxim Palace Kempinski Cairo.

Is Royal Maxim Palace Kempinski Cairo family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Royal Maxim Palace Kempinski Cairo is a hit with families.

Does Royal Maxim Palace Kempinski Cairo serve breakfast?

You bet, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Royal Maxim Palace Kempinski Cairo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Royal Maxim Palace Kempinski Cairo?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Maxim Palace Kempinski Cairo?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royal Maxim Palace Kempinski Cairo?

No, pets and service animals are not allowed.

Royal Maxim Palace Kempinski Cairo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 271 reviews
Rating 8 - Good. 60 out of 271 reviews
Rating 6 - Okay. 30 out of 271 reviews
Rating 4 - Poor. 13 out of 271 reviews
Rating 2 - Terrible. 13 out of 271 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nagla

Stayed 4 nights in Oct 2025

10/10 Excellent

Catherine

Stayed 1 night in Oct 2025

10/10 Excellent

RESUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent reception clean spacious rooms delicisous breakfast
Stayed 5 nights in Oct 2025

10/10 Excellent

RESUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Reception Staff, Great Rooms, Clean, Spacious, Many Amenities
Stayed 3 nights in Oct 2025

10/10 Excellent

Shailen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing, particularly the ladies in red (special recognition for Eman).
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING STAY

WOW!!!!! This hotel is a five star experience. It was absolutely wonderful. The breakfast buffet was insane. So many different selections. Staff was so attentive the hotels absolutely gorgeous and the rooms so beautiful. I have nothing bad to say about this hotel!!!! it was taught large at such a great price.
Stayed 1 night in Aug 2025

8/10 Good

Madian, springfield gardens

Stayed 1 night in Jul 2025

6/10 Okay

Mohamed

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

abdelmumen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Faisal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel for a relaxing getaway, but unfortunately, the experience was disappointing. The rooms were not clean upon arrival, and when I requested an upgrade, I was told it would come at an additional cost. Each room was located in a separate building, which was very inconvenient for us as a family wanting to stay close together. The rooms were extremely small and cramped. In one of the rooms, the TV wasn’t working, and it took the staff nearly an hour to fix it — constantly going in and out, which disrupted our time. Additionally, one of the rooms didn’t even have a mirror, except for the one in the bathroom — which was quite inconvenient. Overall, the stay did not meet expectations, and I wouldn’t recommend it for families looking for comfort and relaxation.
Stayed 1 night in Jul 2025

10/10 Excellent

resul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Marawan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at this property and I absolutely love it. Service is amazing and staff is wonderful . Property is clean rooms are comfortable and spacious delicious coffee in room as well. The manager at breakfast was awesome he was so accommodating and professional
Stayed 3 nights in Jun 2025

10/10 Excellent

Shailen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent luxury hotel. Made very special by the ladies in red, Eman, Marciela and Latifa. Lots of small touches that were greatly appreciated.
Stayed 2 nights in May 2025

10/10 Excellent

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived at Royal Maxim Palace Kapinski until we left 6 days later we were treated like family. The concierge arranged our lost baggage to be delivered to the hotel and helped us plan a Nile dinner cruise. The restaurants, particularly Lucca, have 5 star menus. The spa experience was one of the better ones I have had and prices were reasonable. The staff on the whole goes out of their way to make sure every aspect of your stay is top rate. No complaints.
Stayed 6 nights in May 2025

8/10 Good

Hujefa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not appreciate the work that was going on on the premises
Stayed 1 night in May 2025

10/10 Excellent

Medhat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Irfaan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mohamed

Stayed 5 nights in Apr 2025

8/10 Good

Rakan

Stayed 3 nights in Apr 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and experience. Only complaint was no to go breakfast when we had
Stayed 2 nights in Nov 2024

8/10 Good

Yasnine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you very much for your hospitality . I’ll definitely loved your customer service and amenities of the hotel in general. Thank you for having me. I’ll definitely recommend you to all my family and friends.
Stayed 4 nights in Feb 2025

10/10 Excellent

Andre, Istanbul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean place with good dining facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Surinderjit

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Spent time arguing with staff about basic housekeeping: no towels, bath mats Does not reflect well
Stayed 4 nights in Dec 2024

10/10 Excellent

Sherif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will revisit it for sure
Stayed 2 nights in Dec 2024