2/10 Terrible
Jason
Travelled with family
1 Apr 2025
The property itself was good, but the staff was atrocious. It started off with checking in and being treated different than others being checked in. It became worse the longer we stayed one night while taking a shower. They decided to turn off the water. Then when we called to see what was going on the front desk guy whose name starts with a a said oh OK I will go turn it back on then when we ordered breakfast, they brought half of it and I had to complete. Despite us telling them we wanted room service every other day at a specific time they insisted on calling us every morning, knowing that we were up all night because of Ramadan to ask if we wanted room service. And when we had to check out because of the treatment from the staff they added insult to injury by telling us they were going to refund the unused nights as a way of saying sorry which happened to be an additional nine nights we never got the money back. We also reached out for help from Expedia and they did not help.
Jason
Stayed 20 nights in Mar 2025