4/10 Poor
Raymonde
Travelled with partner
18 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
It was an unmitigated disaster to start with. Placed in a room above a wedding disco ; asked to change rooms ; receptionist lied and said no other rooms. Went online and found they had them. Arrogant tall gentleman continued to argue and said it was my fault for booking late. No apologies or anything
Then after 30 minutes - left while he found duty manager who in the end did agree they had rooms and moved us to a nice room which was quiet.She said we would have to move back the next night which was rubbish and the saviour was AREEYA who the next morning immediately , politely and with a smile tap on the computer and said we could stay in our room.
BOZENQ in the restaurant was another star making us feel special.
One other negative was ; if you want milk which a sign says in the room 'call reception' - they want £8 tray charge !!!! Mega rip off ; we went and picked it up ourselves.
So a mixed bag but at a higher end hotel - the reception experience was one of the worst in my 40 years of hotel visits ( roughly 1-2 per week for context !)
Macdonald - must do better and reward your 2 exceptional staff
Raymonde
Stayed 2 nights in Aug 2025
