6/10 Okay
Liz
4 Oct 2025
Liked: Property conditions & facilities, room comfort
Good hotel but certainly NOT worth the extortionate rates for it.
The hotel is decorated well and had a comfortable room but we had much much much better service at Hampton by. Hilton in bath the week before for half the price
Here
1) pur room was NOT cleaned during our stay
2) we had stayed here rather than abroad as I was unwell and my nap was disturbed in the early evening by staff knocking on the door 3 times so I had to get up
3) there was a fire alarm in the middle of the night so very disturbed sleep
4) Nreakfast we had to wait 10 minutes to be seated and several food items were missing including apple juice and avocado
We did say something and were let off the parking fees which are also extortionate at £26.50 but the hotel still cost £278 per night. Poor poor poor service for that. Such a shame as the hotel has everything and a good location but all the above means it is worth about £100 per night £150 at a push. I have NEVER been in a hotel where my room is not cleaned but particularly one this expensive and to not take money off such an exprbitant reare for all these problems is astounding. If needs sorting out then it will be a great hotel
Liz
Stayed 2 nights in Oct 2025
