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"The hotel location if good, though there is a short walk to the public beach required. The room was clean, but the windows are sealed, and it was a bi ... " More

By a verified traveller on Mon 28 Jan 2019

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Hotel Description

You'll be connected to the convention center at Aloft Cancun, and within a short 5-minute stroll of popular places like Cancun Convention Center and Caracol Beach. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 177 rooms feature free WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include rainfall showerheads and designer toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Nook, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. WXYZ bar is the hotel's own sports bar, serving drinks along with light fare. Enjoy the fitness center and sauna. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of free valet parking.

Attractions within a 10-minute walk of this 3.5-star Zona Hotelera hotel include Forum Beach and Delphinus Dreams.

aloft, Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$148* Per night/room 6 Mar. - 7 Mar.

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

aloft, Room, 2 Queen Beds, Lagoon View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

aloft, Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Aloft Cancun ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Aloft Cancun

Everyone (3)
3 out of 5
The hotel location if good, though there is a short walk to the public beach required. The room was clean, but the windows are sealed, and it was a bit hard to get read of some paint smell on our first night (we get three). The ratio quality/price was good, the hotel is not expensive. The breakfast was really nice, and all stuff was helpful and friendly.

Posted by on 28 Jan. 2019

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4 out of 5

Nice hotel in good location

Nice modern hotel, very clean. Welcoming staff, free valet for guests. Free Wifi worked very well. Good location to party area of Cancun, easy walk to the beach (located on the bay side). My only fault was that the sliding glass door to the bathroom isn't private enough for my liking and the shower water pressure is a little lacking.

Posted by , from Sydney on 23 Aug. 2015

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Comment from Hotel Management

29 Aug. 2015 by Tania Gonzalez

Dear Scott, THank you for choosing Aloft Cancun and for all your comments! We are thrill to know that you found our location suitable and convenient for your needs. We will also take into consideration your comments regarding the bathroom facilities. We hope we can continue serving you, and host you on your next trip to our destination! Best regards,

3 out of 5

You get what you pay for

We stayed here during peak season as no other hotel had rooms available within our price range. The photos on the Aloft website look as if they're from a few years ago. The shower in our room leaked on the floor and the ice machine in the hallway leaked on the hallway carpet which stinks! Staff are friendly and nice and the hotel is right in the heart of everything however overall, it's run down. Don't leave it too late to book, like we did!

Posted by , from Australia on 12 May 2015

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Comment from Hotel Management

29 Aug. 2015 by Tania Gonzalez

Dear B, Thank you for taking the time to leave your comments about your stay at Aloft Cancun! We are sorry to hear that you had these inconveniences during your stay. We will address your feedback to the corresponding area, so we can work to improve. We hope you give us a chance to serve you in a future visit to Cancun. Best regards,

Property Features

Aloft Cancun offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have free WiFi. Event space at this hotel measures 366 square feet (34 square meters) and includes a meeting room. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Aloft Cancun. Free self parking and valet parking are available. This 3.5-star Cancun hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 366 sq ft of conference space
  • 34 sq m of conference space
  • Built in 2013
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free valet parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (23.4 km / 14.5 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Nook - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

WXYZ bar - This restaurant specializes in Mexican cuisine and serves light fare only.

Splash - This beach restaurant specializes in international cuisine and serves light fare only.

Refuel - This coffee shop serves light fare only.

24-hour room service is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Guests must contact this hotel in advance to reserve a crib (infant bed)/rollaway bed. Placement based on availability. Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 249 for adults and MXN 149 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aloft Cancun
  • Aloft Hotel Cancun
  • Cancun Aloft
  • Aloft Cancun Hotel
  • Aloft Cancun Hotel
  • Aloft Cancun Cancun
  • Aloft Cancun Hotel Cancun

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.