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Aparthotel

Hotel Suites La Roca

Property class: 2

Photo gallery for Hotel Suites La Roca

Outdoor pool
Superior Suite, 1 King Bed, Kitchen | Lobby
Minibar, desk, iron/ironing board (on request), free WiFi
Terrace/patio
Minibar, desk, iron/ironing board (on request), free WiFi

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space
  • 24/7 front desk

Explore the area

View map
66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510
  • Place, Mercado 23
    ‪13 min walk‬
  • Place, Las Palapas Park
    ‪19 min walk‬
  • Place, Plaza 28
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Family Suite, 2 Bedrooms, Kitchenette

Minibar, desk, iron/ironing board (on request), free WiFi

Family Suite, 2 Bedrooms, Kitchenette

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed, Kitchen

Superior Suite, 1 King Bed, Kitchen | Lobby

Superior Suite, 1 King Bed, Kitchen

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom, Kitchen

Coffee/tea maker, fridge, microwave, stovetop

Superior Suite, 1 Bedroom, Kitchen

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Double Bed, Kitchenette

Coffee/tea maker, fridge, microwave, stovetop

Superior Suite, 1 Double Bed, Kitchenette

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Suite, 2 Bedrooms, Kitchen

Minibar, desk, iron/ironing board (on request), free WiFi

Superior Suite, 2 Bedrooms, Kitchen

  • City view
  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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About the area

Cancun

Hotel Suites La Roca puts you in the heart of Cancun, within a 20-minute stroll of Las Palapas Park and Mercado 23. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchenettes and free WiFi. .You can enjoy a flat-screen TV with digital channels, and each apartment features a coffee/tea maker, a ceiling fan and a desk. A kitchenette comes with a fridge, a microwave and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. .This smoke-free aparthotel offers free WiFi in public areas, a rooftop terrace and concierge services. Additionally, you'll find a 24-hour front desk, express check-in and express check-out. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this Downtown Cancun aparthotel include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

  • Mercado 23 - 13 min walk - 1.1 km
  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 3 min drive - 2.2 km
  • Benito Juarez Municipal Building - 4 min drive - 1.8 km
  • Cancun Mall - 4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪El Paisano Del 23 - ‬9 min walk
  • ‪KFC - ‬10 min walk
  • ‪Porky's Tacos - ‬13 min walk
  • ‪Cremeria Ysalchichoneria 4 Hermanos - ‬10 min walk
  • ‪Pizza Hut - ‬10 min walk

About this property

Hotel Suites La Roca

As a guest of Hotel Suites La Roca, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Suites La Roca also features concierge services, express check-in, and express check-out.

This Cancun aparthotel is smoke free.

  • 18 guestrooms or units
  • Terrace on the roof
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
Hotel Suites La Roca offers 18 air-conditioned accommodations with minibars and coffee/tea makers. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 55-inch flat-screen televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres
  • Limited on-site parking
  • Onsite parking options include a garage

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Minibar
  • Wet bar

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Outdoor areas

  • Rooftop terrace

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Tour and ticket assistance

Location highlights

  • In the city centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 18 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 14 April 2025 to 28 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Suites La Roca

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Suites Roca Cancun
Hotel Suites Roca
Suites Roca Cancun
Suites Roca
Hotel Suites La Roca Hotel
Hotel Suites La Roca Cancun
Hotel Suites La Roca Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Suites La Roca?

Hotel Suites La Roca offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Suites La Roca?

Onsite parking is limited.

Are there any beaches close to Hotel Suites La Roca?

The closest beach to Hotel Suites La Roca is Delfines Beach (13.4 km).

Does Hotel Suites La Roca have a pool?

Hotel Suites La Roca has an outdoor pool.

Is there a free airport shuttle available at Hotel Suites La Roca?

No, Hotel Suites La Roca does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Suites La Roca?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Suites La Roca?

No, pets and service animals are not allowed.

Hotel Suites La Roca Reviews

Reviews

5.8
Rating 10 - Excellent. 22 out of 86 reviews
Rating 8 - Good. 17 out of 86 reviews
Rating 6 - Okay. 7 out of 86 reviews
Rating 4 - Poor. 10 out of 86 reviews
Rating 2 - Terrible. 30 out of 86 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Danny

Disliked: Cleanliness, room comfort, communication

Hotel is closed!!!

This hotel is closed!! They took our money and never told Hotels.com that it was closed. Doors are barred and no one inside. Had to stay at another hotel across the street so we saw that it was always closed.
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Larry

Disliked: Cleanliness
Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.
Stayed 2 nights in Mar 2023
Verified review

2/10 Terrible

Laila

Disliked: Cleanliness, amenities, property conditions & facilities, communication
We unfortunately had to verify by ourselves that the negative comments are true. We don't recommend at all.
Stayed 7 nights in Dec 2024
Verified review

2/10 Terrible

Evelyn

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Este lugar casi está inhabitable, no corresponde las imágenes que publican con las reales, la habitación súper sucia con demasiado mal olor, baños asquerosos, para dormir un colchón en el piso. Nos tuvimos que ir, rentar en otro lugar y no nos devuelven el dinero. Fue un ROBO
Stayed 4 nights in Dec 2024
Verified review

2/10 Terrible

Jorge Alejandro

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Hotel muy sucio y antiguo, no se los recomiendo para nada, la alberca no funciona, en general todo está muy sucio, paredes, manijas, jamás regresaría.
Stayed 8 nights in Dec 2024
Verified review

6/10 Okay

Tony

Liked: Communication
El problema es la suciedad en las paredes externas que se puede soluciinar rapido. Las habitaciones están en buenas condiciones para el precio. Y la alberca no estaba habilitada lo cual fue una pena.
Stayed 2 nights in Dec 2024
Verified review

4/10 Poor

Jorge Alberto

Disliked: Cleanliness, amenities, communication
No tenían servicio d internet ni de agua para bañarse
Stayed 7 nights in Dec 2024
Verified review

2/10 Terrible

Luz Cirenia

Disliked: Cleanliness, amenities, property conditions & facilities
Le falta muchísima limpieza y cuidado de las habitaciones.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Alfredo

Disliked: Cleanliness, amenities, property conditions & facilities, communication
dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån
Stayed 10 nights in Apr 2024
Verified review

2/10 Terrible

Manuel

Disliked: Cleanliness, amenities, property conditions & facilities, communication
No me gustó
Stayed 1 night in May 2023
Verified review

2/10 Terrible

ms

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Sucia , en una ubicacion super peligrosa todos los taxistas nos recomendaron no salga de noche por aqui ... mal expedia por que teniamos otro hospedaje y nos cancelaron ahi sin saber las condiciones del hotel y que es muy peligroso por ahi . Nos fuimos a playa del carmen 2 dias y al regresar ya eataba rentada la habitacion y aun no acababa nuestra renta .
Stayed 6 nights in Apr 2023
Verified review

2/10 Terrible

Anton

Disliked: Cleanliness, room comfort, communication
Это ужасно грязно и душно.
Stayed 8 nights in Dec 2022
Verified review

2/10 Terrible

Anifesoc Francisco

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Es una farsa ese hotel NO respetan las reservaciones hechas con expedía, me enviaron a otro hotel más barato y de menor categoría
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

brigitte

Disliked: Cleanliness, room comfort

Un muy mal hotel

El hotel es muy malo las toallas son sucias sin lavar las sabanas igual no dan cobijas y la cocineta es muy sucia el baño se ve que nunca lo lavaron aparte estaba tapado y nunca me li destaparon aunque puse muchas veces la queja el piso sucio en resumidas cuentas un desastre de hotel perdi mi dinero ahy solo pase rabias
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Martin Pablo

Liked: Cleanliness, room comfort, communication

Espectacular

El mejor hotel de toda la ciudad, en relación precio/calidad. Gran ubicación, cerca de todo. Atención excelente por parte del personal. Siempre volveré al Suites La Roca.
Stayed 6 nights in Jan 2021
Verified review

2/10 Terrible

Roberto Linares

Liked: Amenities, communication
Disliked: Property conditions & facilities
Nada es lo que publican en sus fotos, mejorarian si usaran olores en las habitaciones y el paqueo, NO TENGO QUEJAS DEL PERSONAL, son muy amables y previsible. Pero fue una gran decepción ver las fotos publicadas y ver otra cosa al llegar.
Stayed 5 nights in Dec 2020
Verified review

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
so gostei do preço,o restante deixou muito a desejar.
Stayed 4 nights in Nov 2020
Verified review

10/10 Excellent

Luis Junior

Liked: Cleanliness, room comfort, communication

BIen todo

Buena experiencia
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Socorro

Liked: Cleanliness, room comfort

A comfort and placental place

This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.
Stayed 10 nights in Aug 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Friendly staff, especially the Argentinian man, simply the best atttitude.
Stayed 2 nights in Jul 2020
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron mi recervación, me generaron un gasto extra para buscar en la noche alojamiento, aun informandoles que iba a llegar a esa hora que si no había problema y me dijeron que no.
Stayed 5 nights in Mar 2020
Verified review

10/10 Excellent

ELIDE IRENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo , equipado y limpio
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Regular

La atención fue buena pero el hotel necesita mantenimiento urgentemente, las paredes están sucias los colchones más que sucios, problemas en las puertas, las duchas no sirven.
Stayed 7 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas instalaciones y la limpieza excelente sin duda lo recomendaría
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Marvin

Liked: Cleanliness
Disliked: Amenities
Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.
Stayed 5 nights in Jan 2020