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Xoza Hotel Urban Escape

3.0 star property

Photo gallery for Xoza Hotel Urban Escape

Indoor pool
Property video
Terrace/patio
Free daily continental breakfast
In-room safe, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Lopez Portillo, Cancun, QROO, 77513
  • Place, Plaza 28
    ‪2 min drive‬
  • Place, Las Palapas Park
    ‪3 min drive‬
  • Place, Cancun Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Comfort Room

In-room safe, free WiFi, bed sheets

Comfort Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

In-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Cancun

Xoza Hotel Urban Escape puts you in the heart of Cancun, within a 20-minute stroll of Mercado 23 and Plaza 28. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This smoke-free hotel offers a 24-hour fitness centre, a 24-hour front desk and a garden. Additionally, you'll find a free manager's reception, a lift and a banquet hall. Each morning free breakfast is served. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun hotel include Cancun Mall and Ultramar Ferry Puerto Juárez.

What's nearby

  • Mercado 23 - 17 min walk - 1.5 km
  • La Sagrada Familia Parish - 18 min walk - 1.5 km
  • Plaza 28 - 2 min drive - 1.4 km
  • Las Palapas Park - 3 min drive - 1.4 km
  • Cancun Mall - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪El Pocito - ‬7 min walk
  • ‪La Glorieta - ‬6 min walk
  • ‪Tortas Goyo - ‬8 min walk
  • ‪Sopes & Sopes El Chicharin - ‬9 min walk
  • ‪La Loteria - ‬6 min walk

About this property

Xoza Hotel Urban Escape

Xoza Hotel Urban Escape offers its guests an indoor pool and a 24-hour fitness centre. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Xoza Hotel Urban Escape also features a garden and a lift. Self parking is free.

This 3-star Cancun hotel is smoke free.

  • 42 guestrooms or units
  • Conference rooms
  • Continental breakfast (free)
  • Manager's reception (free)
  • Front desk (24 hours)
  • Pool or billiards table
  • Garden
  • Lift
  • No smoking on site
Xoza Hotel Urban Escape offers 42 air-conditioned accommodations with a safe and a hairdryer. 50-inch Smart televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

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  • Restaurant
  • Air-conditioning
  • Gym
4.1 out of 5, Very good, 1,451 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xoza Hotel Urban Escape

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Xoza Hotel Urban Escape.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

Is parking available at Xoza Hotel Urban Escape?

Yep, Xoza Hotel Urban Escape has a free self car park.

Are there any beaches close to Xoza Hotel Urban Escape?

The closest beach to Xoza Hotel Urban Escape is Delfines Beach (13.3 km).

Does Xoza Hotel Urban Escape have a pool?

Xoza Hotel Urban Escape has an indoor pool.

Does Xoza Hotel Urban Escape serve breakfast?

Yeah, complimentary continental breakfast is on offer daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Xoza Hotel Urban Escape?

No, Xoza Hotel Urban Escape does not offer an airport shuttle service.

What time are check-in & check-out at Xoza Hotel Urban Escape?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Xoza Hotel Urban Escape?

No, pets and service animals are not allowed.

Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 63 reviews
Rating 8 - Good. 12 out of 63 reviews
Rating 6 - Okay. 9 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 3 out of 63 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dmitrijs

Liked: Cleanliness, property conditions & facilities
Beautiful place to stay.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

maria

Liked: Cleanliness, amenities, property conditions & facilities
NICE PLACE TO REST, VERY CLEAN A NEW INSTALLATION
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel was very good. The room was clean and comfortable, and the staff was friendly and helpful. The only downside was that the room did not have a closet or a microwave, which would have been convenient. Aside from that, everything else was great, and I had a pleasant stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jizel Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with and minimalist 😍
Stayed 2 nights in Oct 2025
Verified

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness
Disliked: Amenities
It’s a very new property and didn’t have all the amenities ready.
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Idanet

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025
Verified

4/10 Poor

Jordan Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. Excelente ubicación para mí que voy de trabajo. Todo nuevo, limpio y en buen estado. Cama cómoda. Lo único que cambiaría es el jabón líquido para el baño por uno normal de barra.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

ASTOU

Liked: Cleanliness, staff & service, property conditions & facilities
Tout était parfait beaucoup mieux qu’en photo
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Si!!! GENIAL!!!!!!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

IVAN

Liked: Cleanliness, amenities, property conditions & facilities
si muy bien todo.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Todo bastante bien. El hotel es nuevo y las instalaciones están bastante bien. Hay detalles que mejorar. Hay espacio para trabajar, pero no hay silla, tuve que bajar por una del lobby. El muro del baño es de tablaroca y colocaron cosas con taquetes normales y las cosas se cuelgan, deben ser taquetes para tablaroca. Son detalles que no afectan la estadía pero que harían mejor la estadiam En mi próximo viaje, ahí me voy a volver a quedar.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno, bonito y barato. El desayuno puede mejorar.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Ale

Disliked: Amenities, property conditions & facilities
La habitación SOLO tenía 2 almohadas y 2 toallas cuando baje para pedir SOLO una toalla más se negaron rotundamente que es imposible tener más de 2 toallas por habitación lo volví a intentar con otro encargado y me dijo lo mismo, después por mi embarazo me es difícil dormir con una sola almohada pedí otra y se negaron mi esposo terminó durmiendo sin almohada para dármela a mí les dijimos que no había jabón para manos y nos dijeron agarren los que están dentro de la regadera. Ambos empleados súper descorteses, literalmente uno nos respondió es lo que hay y no puedo hacer más. Terrible experiencia y muy mal sabor de boca
Stayed 1 night in Jan 2026
Verified

6/10 Okay

jesus manuel guerra

Liked: Cleanliness, amenities, property conditions & facilities
Lhddly
Stayed 1 night in Jan 2026
Verified

8/10 Good

Stefhany

Liked: Cleanliness, amenities, property conditions & facilities
La habitación estuvo limpia todos los días Gracias
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Laura

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No había Internet, no aceptaban pagos con tarjetas y el desayuno muy poca variedad y el último día se descompuso el elevador, tuvimos que bajar 3 pisos cargando las maletas
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia y cómoda
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente amenidades para un hotel boutique. En general el staff fue muy amable y el hotel estaba muy limpio.
Stayed 1 night in Dec 2025
Verified

8/10 Good

e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito bom, apenas o café da manhã que não tinha muita opção, poderiam pensar em fazer um café da manhã com opções mexicanas, seria uma ótima experiência para os hóspedes.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

María José

Liked: Cleanliness
Talvez ampliar la variedad de huevos en el desayuno
Stayed 4 nights in Nov 2025