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Xoza Hotel Urban Escape

3.0 star property
Hotel in Cancun with 24-hour fitness centre and indoor pool

Photo gallery for Xoza Hotel Urban Escape

Indoor pool
Property video
Free daily continental breakfast
In-room safe, free WiFi, bed sheets
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Lopez Portillo, Cancun, QROO, 77513
  • Place, Las Palapas Park
    ‪19 min walk‬
  • Place, Plaza 28
    ‪19 min walk‬
  • Place, Cancun Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Comfort Room

In-room safe, free WiFi, bed sheets

Comfort Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
In-room safe
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Smart TV
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
In-room safe
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Smart TV
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
In-room safe
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

Xoza Hotel Urban Escape puts you in the heart of Cancun, within a 20-minute stroll of Plaza 28 and Mercado 28. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This smoke-free hotel offers a 24-hour fitness centre, a 24-hour front desk and a garden. Additionally, you'll find a free manager's reception, a lift and a banquet hall. Each morning free breakfast is served. .Attractions within a 10-minute drive of this 3-property class Downtown Cancun hotel include Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

  • Mercado 23 - 15 min walk - 1.3 km
  • Extreme Adventure - 18 min walk - 1.5 km
  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Cancun Mall - 3 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪El Pocito - ‬7 min walk
  • ‪Las Tortas de Cochinita - ‬4 min walk
  • ‪CLIPPER IV. El Popular Chino Chavez - ‬6 min walk
  • ‪Azadero "El Pook Chuuk" Cancun - ‬8 min walk
  • ‪La Loteria - ‬6 min walk

About this property

Xoza Hotel Urban Escape

Hotel in Cancun with 24-hour fitness centre and indoor pool
Xoza Hotel Urban Escape offers its guests an indoor pool and a 24-hour fitness centre. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Xoza Hotel Urban Escape also features a garden and a lift. Self parking is free.

This 3-star Cancun hotel is smoke free.

  • 42 guestrooms or units
  • Conference rooms
  • Continental breakfast (free)
  • Manager's reception (free)
  • Front desk (24 hours)
  • Pool or billiards table
  • Garden
  • Lift
  • No smoking on site
Xoza Hotel Urban Escape offers 42 air-conditioned accommodations with a safe and a hairdryer. 50-inch Smart televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xoza Hotel Urban Escape

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Xoza Hotel Urban Escape.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

Is parking available at Xoza Hotel Urban Escape?

Yep, Xoza Hotel Urban Escape has a free self car park.

Are there any beaches close to Xoza Hotel Urban Escape?

The closest beach to Xoza Hotel Urban Escape is Playa Tortugas (5.4 km).

Does Xoza Hotel Urban Escape have a pool?

Xoza Hotel Urban Escape has an indoor pool.

Does Xoza Hotel Urban Escape serve breakfast?

Yeah, complimentary continental breakfast is on offer daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Xoza Hotel Urban Escape?

No, Xoza Hotel Urban Escape does not offer an airport shuttle service.

What time are check-in & check-out at Xoza Hotel Urban Escape?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Xoza Hotel Urban Escape?

No, pets and service animals are not allowed.

Xoza Hotel Urban Escape Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 56 reviews
Rating 8 - Good. 10 out of 56 reviews
Rating 6 - Okay. 9 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 3 out of 56 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y organizado, recomendado
Stayed 6 nights in Oct 2025

10/10 Excellent

Jizel Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to deal with and minimalist 😍
Stayed 2 nights in Oct 2025

6/10 Okay

Mario

Stayed 14 nights in Aug 2025

4/10 Poor

Jordan Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.
Stayed 3 nights in Aug 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It’s a very new property and didn’t have all the amenities ready.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dmitrijs

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place to stay.
Stayed 6 nights in Jun 2025

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Itzel

Stayed 1 night in Mar 2025

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

6/10 Okay

Idanet, Chalmette

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

10/10 Excellent

Alondra Yudith

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy limpio y excelente atención del personal
Stayed 4 nights in Oct 2025

10/10 Excellent

Toshihide

Liked: Cleanliness, amenities, property conditions & facilities
とてもきれいなホテルでした！
Stayed 2 nights in Oct 2025

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación era prácticamente nueva o recién renovada, de hecho cuando nos hicieron limpieza el primer día metieron un buró nuevo que no estaba cuando llegamos, todo en perfecto estado y muy limpio
Stayed 3 nights in Oct 2025

6/10 Okay

Cristobal

Poco eqiipaso
Stayed 1 night in Oct 2025

6/10 Okay

eber

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Hotel medianito

Hotel bastante mediano, desayuno horrible pero el cuarto limpio. Muy básico, para lo que es, simplemente dormir. Me gustó que tuviera Netflix.
Stayed 2 nights in Oct 2025

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frente a una gasolinera y tienda Oxxo
Stayed 1 night in Sep 2025

6/10 Okay

Esau

Business traveller
No hacen limpieza
Stayed 2 nights in Sep 2025

8/10 Good

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones limpias, buena atención
Stayed 1 night in Aug 2025

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien todo
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel Jair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para estar, atención muy amables y muy cómodo para estar
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, llegamos ya tarde pero en todo momento nos atendieron muy bien, conocí a los recepcionistas de los 3 turnos y sin duda excelente servicio, el hotel es muy bonito y lo único que le hace falta es un restaurancito, de ahí en fuera todo fenomenal. Si regresaría.
Stayed 1 night in May 2025

10/10 Excellent

Viridiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto.la atención de los recepcionista, el hotel apesar de estar en el centro de Cancún está bonito, te dan café de cortesía. Tiene una alberca techada, billar. Y a 10 minutos caminando está la lavandería 24 horas por si tú estancia es mayor. Me encantó
Stayed 2 nights in May 2025