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Hyatt Ziva Cancun All Inclusive

Property class: 4.5

Photo gallery for Hyatt Ziva Cancun All Inclusive

A resort with a beach, a pier, and a pool area.
Creator video
A poolside area with lounge chairs and a view of the ocean.
A resort with multiple buildings, a beach, and a pool area.
A spacious outdoor lounge area with a view of the ocean, featuring a sofa, a coffee table, and a wooden bench.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Air-conditioning
The current price is NZ$891
includes taxes & fees
10 Dec - 11 Dec

Explore the area

View map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

A modern living room with a round dining table, a sofa, and a TV mounted on the wall.

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 122 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Resort View (Master)

A hotel room with a large bed, a sofa, a desk, and a TV.

Suite, 1 King Bed with Sofa bed, Resort View (Master)

7.8 out of 10
Good
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of buildings.

Resort View Double

10.0 out of 10
Exceptional
(12 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

A poolside area with lounge chairs and a view of the ocean.

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

A poolside area with lounge chairs and a view of the ocean.

Swim Up Double

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

A balcony with a view of the ocean, palm trees, and a gazebo.

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A room with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Resort View (Master)

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor seating.

Suite, 2 Double Beds, Resort View (Master)

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

A hotel room with a large bed, a desk, and a view of the ocean.

Ocean Front King (with Sofa Bed)

9.0 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean Front Double

9.2 out of 10
Wonderful
(46 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

A modern living room with a sofa, armchairs, a coffee table, and a large window with a view.

Club Ocean Front Corner Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(25 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a large bed, a sofa, a desk, and a chair. There is a view of the ocean through the large windows.

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

A modern hotel room with a large bed, a dining table, a sofa, and a TV.

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(32 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a TV mounted on the wall and a window with a view of the ocean.

Ocean View Double

8.8 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

A hotel room with a large bed, a sofa, a desk, and a balcony with curtains.

Resort View King (with Sofa Bed)

9.2 out of 10
Wonderful
(11 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

A hotel room with a large bed, a desk, a chair, a small table, and a view of the ocean.

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Ziva Cancun All Inclusive. Within steps you'll find popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Moongate, serves Asian cuisine and is open for dinner. Spend the day at the beach and enjoy the 3 outdoor swimming pools, free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a steam room. There's also free valet parking, along with the convenience of an area shuttle.
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What's nearby

  • Gaviota Azul Beach - 2 min walk - 0.2 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 32 min drive

Restaurants

  • ‪Mandala - ‬7 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪La Bastille - ‬1 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Some rates at Hyatt Ziva Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 005-007-000915/2025

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of 13 Nov 2026, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on 10 Dec 2026 start from NZ$891, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Cancun All Inclusive?

Yep, Hyatt Ziva Cancun All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Ziva Cancun All Inclusive?

Yep, Hyatt Ziva Cancun All Inclusive is a short 2-minute walk from Gaviota Azul Beach. Fun beach activities include snorkelling.

Is there a spa on site at Hyatt Ziva Cancun All Inclusive?

Yep, there is an onsite spa at Hyatt Ziva Cancun All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hyatt Ziva Cancun All Inclusive have a pool?

Yep, and guests love it! Hyatt Ziva Cancun All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive features 3 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hyatt Ziva Cancun All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Cancun All Inclusive.

Is Hyatt Ziva Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hyatt Ziva Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Hyatt Ziva Cancun All Inclusive?

No, Hyatt Ziva Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Cancun All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Cancun All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Cancun All Inclusive?

No, only service animals are allowed.

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1516 out of 1926 reviews
Rating 8 - Good. 235 out of 1926 reviews
Rating 6 - Okay. 71 out of 1926 reviews
Rating 4 - Poor. 40 out of 1926 reviews
Rating 2 - Terrible. 64 out of 1926 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and overall the food was good
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel and will highly recommend it … everything to us was a 5 star.. the restaurants and staff were amazing.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff and cleanliness!!!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so beautiful here from the hotel to the staff. Definitely recommend this resort for relaxing vacation time!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, food was good compared to other all inclusive properties. Dolphins were lovely, and pools well maintained. Service was also solid.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best hotel, Casa Las Tortugas, in the best vibey place, Isla Holbox
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly and very clean.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to come back here!!!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible trip for kids especially! Food was delish and definitely better than most family resorts. My kids had a great time!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Our stay was awesome!!!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend, staff is so kind and so so accommodating, always happy to help. So much entertainment, there’s always activities going on. Gorgeous property and there’s no reason to go anywhere, there’s an endless amount of stuff in the resort.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and welcoming. Food was great. Pool was great. Overall a great place to visit
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hyatt Ziva Cancun. The ocean view was absolutely beautiful, and the location was perfect with easy access to everything. The staff were friendly, professional, and always willing to help. Overall, it was a fantastic experience, and we would definitely stay here again.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are super clean
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great food. Need to speed up the check in process.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience inside and out can't wait to come back
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful and friendly.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star resort, I truly loved everything about it!! The Staff is so nice so humble! Food was amazing! Thank you Hyatt Ziva
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Staff was phenomenal. Will be visiting again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The resort was beautiful, the rooms were clean, and the staff were very friendly and welcoming. There was a great variety of food and drink options, along with plenty of activities to enjoy throughout the day. We appreciated how the staff cleaned the seaweed from the beach every day, keeping the water crystal clear and beautifully blue. Overall, it was a wonderful stay, and we would definitely come back.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Ziva is an amazing resort. We have visited it four times and cannot recommend enough!
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was put second time at this resort and the staff, amenities and overall stay was great.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay from day one to the last day was an amazing experience. Staff were very accommodating and super friendly. We will definitely come back again
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating !
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son enjoyed the Volloyball staffs. This was his first time and they made a great impression.
Stayed 3 nights in Aug 2026