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Sandos Cancún All Inclusive - Adults Only

4.5 star property

Photo gallery for Sandos Cancún All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
Property video
Caribe Suite
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$701
includes taxes & fees
7 Apr - 8 Apr

Explore the area

View map
Cancun, QROO
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, La Isla Shopping Mall
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Balcony Deluxe Room

Balcony Deluxe Room

Balcony Deluxe Room

8.0 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Suite

Laguna suite

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room

Deluxe room

8.4 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Sandos Cancún All Inclusive - Adults Only. You'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.9 km (2.4 mi) from Delfines Beach. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and 3 bars/lounges. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, Zango Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site nightclub and gym. 6254 square feet (581 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include El Rey Ruins and Cancun Convention Center.

What's nearby

  • Ballenas Beach - 3 min walk - 0.3 km
  • Aquaworld - 13 min walk - 1.1 km
  • Kukulcan Plaza Shopping Mall - 15 min walk - 1.3 km
  • Hotel Zone Beaches - 2 min drive - 1.8 km
  • La Isla Shopping Mall - 3 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Club 91 Lounge - ‬9 min walk
  • ‪Cafetto - ‬7 min walk
  • ‪Restaurante Zen - ‬7 min walk
  • ‪La Madalena - ‬7 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 3 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq. m of conference space
  • Built in 1998
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with free minibar items and laptop-compatible safes. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

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  • Breakfast included
  • All-inclusive
  • Spa
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The price is NZ$554
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Health club
  • Hot tub
  • Nightclub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

Property Registration Number 005-007-006265/2025

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Is parking available at Sandos Cancún All Inclusive - Adults Only?

Yep, Sandos Cancún All Inclusive - Adults Only has a free self car park.

How much does it cost to stay at Sandos Cancún All Inclusive - Adults Only?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Sandos Cancún All Inclusive - Adults Only on 7 Apr 2026 start from NZ$701, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sandos Cancún All Inclusive - Adults Only?

Yep, Sandos Cancún All Inclusive - Adults Only is a short 4-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Sandos Cancún All Inclusive - Adults Only?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Does Sandos Cancún All Inclusive - Adults Only have a pool?

Yep, and guests love it! Sandos Cancún All Inclusive - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Sandos Cancún All Inclusive - Adults Only?

Sandos Cancún All Inclusive - Adults Only features 3 outdoor pools, a nightclub and a Turkish bath. All guestrooms come with pillowtop beds, 24-hour room service and free minibar items.

What makes Sandos Cancún All Inclusive - Adults Only a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sandos Cancún All Inclusive - Adults Only.

Is Sandos Cancún All Inclusive - Adults Only family-friendly?

No, Sandos Cancún All Inclusive - Adults Only is an adults-only property.

Is there a free airport shuttle available at Sandos Cancún All Inclusive - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Cancún All Inclusive - Adults Only?

Yep, you can grab a meal at Sandos Cancún All Inclusive - Adults Only's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Sandos Cancún All Inclusive - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sandos Cancún All Inclusive - Adults Only?

No, pets and service animals are not allowed.

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1032 out of 2171 reviews
Rating 8 - Good. 514 out of 2171 reviews
Rating 6 - Okay. 358 out of 2171 reviews
Rating 4 - Poor. 145 out of 2171 reviews
Rating 2 - Terrible. 122 out of 2171 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Raymond, London

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is small, worn down, in need of top down renovation and was only about 50% capacity. Loud turbines for air conditioning at the hotel next door are constantly roaring - zero silence all week - entertainment was highly sexual and not very good. Pool music was good on day one - the rest of the week it was nothing but thumping and pounding repetitive music that you couldn’t really understand… The pounding got to be so bad that we actually left the pool area with headaches. Food was “ok” but far from good and well below the average level for Mexico (vacation regularly in Mexico) Two stars - definitely not returning.
Stayed 7 nights in Dec 2025

8/10 Good

Jason Shane

Stayed 5 nights in Dec 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful. The room was nice and clean. We spent the entire time on the beach so I cannot speak about the pools. The only downside was that about a third of the beach cabanas are broken and if you don't get there early you will not get a lounge chair
Stayed 5 nights in Dec 2025

10/10 Excellent

Juliana, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Sandos Cancún was absolutely PERFECT from start to finish. Everything exceeded my expectations — the atmosphere, the service, the food, and the overall energy of the resort made my stay truly unforgettable. I would like to give a very special thank you to all the waitresses, who were consistently attentive, kind, and welcoming. A heartfelt shout-out to the amazing team at Saint Tropes Restaurant, who made every visit feel extra special. Special thanks to Guarneros, Gabriel, Adan, and Esdras — your kindness, professionalism, and warm smiles made a huge difference in my experience. You truly made me feel cared for and at home. Thank you, Sandos Cancún, for such an incredible stay. I can’t wait to come back! 💙🌴✨
Stayed 5 nights in Dec 2025

10/10 Excellent

Robert

Stayed 4 nights in Nov 2025

10/10 Excellent

Banafsheh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Stayed 7 nights in Nov 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff here is incredible!! From the front desk to restaurants/bars staff to house cleaning to activity staff....all were very welcoming, friendly, and helpful 😍 Our room and bathroom were spotless and bed/pillows were comfortable. The minibar was restocked daily.
Room with balcony
Bathroom with separate area for toilet.
Separate shower
Seasons Restaurant
Stayed 6 nights in Dec 2025

10/10 Excellent

emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was absolutely amazing—gorgeous grounds, beautiful views, and an overall incredible experience. The only small improvement would be adding a few more poolside bars, but aside from that it was a perfect stay. 10/10 would definitely return
Stayed 4 nights in Jul 2024

6/10 Okay

Jacquelyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room was fine. For the most part the employees were nice. The food, except at the Masquerade, was terrible. How do you not have an omelet station?! The drinks, terrible. Very dated. We try to go to Cancun 3 times a year. This was, hands down, the worst. I've never given a review this bad, but it's definitely warranted.
Stayed 5 nights in Dec 2025

8/10 Good

Frederick

Travelled with partner
The beach is alway great and the staff were very courteous and friendly.
Stayed 14 nights in Nov 2025

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome resort
Stayed 3 nights in Dec 2025

8/10 Good

Michael

Travelled with group
Liked: Amenities
The staff were the highlight of our stay. Most were friendly and charming, and a lot had a good sense of humour. The food was mostly good even though it left myself and others with bad stomachs. The cleanliness was okay but somethings need to be changed like the lampshades that had mold on them, and shower head that I had to tigthen myself to get to work okay. Overall it was good for the price but if you're seeking luxury I would not recommend going here.
Stayed 11 nights in Nov 2025

2/10 Terrible

Sadaf

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes we could see the beach but staff was rude. Don’t ever go to the spa. They quote you a price and charge
Stayed 3 nights in Nov 2025

6/10 Okay

Nicole Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Friendly staff. Not enough loungers on either the beach or pool unless you paid an extra fee for a cabana.
Stayed 5 nights in Nov 2025

10/10 Excellent

Callena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Italian great Buffet hit or miss Drinks great Entertainment amazing Staff great Teppanyaki amazing
Stayed 8 nights in Nov 2025

6/10 Okay

Jasmine Mae

Liked: Staff & service, property conditions & facilities
There was not enough pool seating for people that did not want to pay for the cabanas.
Stayed 5 nights in Nov 2025

2/10 Terrible

Yasmin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My recent stay at this hotel was far below expectations. The cocktails were consistently weak and poorly mixed, and food took an unusually long time to arrive—even simple orders often required long waits with little communication from staff. The service was the biggest disappointment. Staff at the entrance were especially unhelpful, and I experienced a couple of rude interactions with the doormen, who seemed irritated by basic questions or requests for assistance. It created an unwelcoming first impression that carried through the stay. The room itself was fine—clean and reasonably comfortable—but minor maintenance issues and the overall lack of attentive service made it hard to enjoy. Even other guests I spoke with mentioned similar concerns. In the end, the hotel has potential, but the poor drink quality, slow food service, and unprofessional staff left me dissatisfied and unlikely to return.
Stayed 5 nights in Nov 2025

6/10 Okay

Carolyne

Stayed 7 nights in Nov 2025

8/10 Good

Zanaida

Stayed 3 nights in Nov 2025

10/10 Excellent

dean

Liked: Cleanliness, amenities, property conditions & facilities
Really fun place
Stayed 6 nights in Oct 2025

6/10 Okay

Gunmeet singh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness & hygiene was so terrible of the room. There was a flood from the fridge which was not cleaned effectively and neither were we ever offered a room change even upon multiple requests.
Stayed 5 nights in Nov 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Did not like the fact that the resturants do not take reservations but when you walk up thay tell it will be about an hour. Reason-- lack of cooks and servers. buffet had plenty. most staff could not speak english which was very frustating. could use better nightly entertainment
Stayed 4 nights in Nov 2025

10/10 Excellent

victor, winthrop

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room very clean,activity at pool was awesome
Water at beach very clear
Stayed 9 nights in Nov 2025