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The Grand Oasis Cancun - All Inclusive

Where to?

Dates

May 2026

June 2026

13 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview
Rooms
Location
Policies

Popular amenities

Pool
Breakfast included
All-inclusive
Spa
Parking included
Restaurant

includes taxes & fees

12 May - 13 May

Explore the area

Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

Place, Oasis Arena
‪2 min walk‬
Place, Aquaworld
‪11 min walk‬
Place, Iberostar Cancun Golf Course
‪13 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪30 min drive‬

Room options

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Standard

1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Sunset View

Lagoon view
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Ocean View

Partial sea view
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Triple Room Standard with Lake View

35 sq m
Sleeps 4

Room Superior with Sea View

35 sq m
Sleeps 4

Room Standard

35 sq m
Sleeps 4

Room Standard

35 sq m
Sleeps 1

About the area

Cancun

An all-inclusive stay in Cancun awaits you at The Grand Oasis Cancun - All Inclusive. You'll be 2.2 km (1.4 mi) from Delfines Beach and 4.1 km (2.5 mi) from La Isla Shopping Mall. Highlights at this beachfront property include 13 restaurants, 14 bars/lounges and a full-service spa. .A day of pampering at Sensoria Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The restaurant, Dos Lunas, serves Italian cuisine and is open for lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

Oasis Arena - 2 min walk - 0.2 km
Maya Museum of Cancun - 9 min walk - 0.8 km
Aquaworld - 11 min walk - 1.0 km
Iberostar Cancun Golf Course - 13 min walk - 1.1 km
Delfines Beach - 3 min drive - 2.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

‪Tatish Restaurant - ‬4 min walk
‪La Placita - ‬3 min walk
‪Tun-kul - ‬9 min walk
‪Bahia Rodizzio - ‬9 min walk
‪Coffee & Me - ‬4 min walk

About this property

The Grand Oasis Cancun - All Inclusive

The Grand Oasis Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Grand Oasis Cancun - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 13 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 14 bars/lounges, a beach bar and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre and 14 meeting rooms are available. Event space at this property measures 19063 square feet (1771 square metres) and includes a conference centre. A casino, a fitness centre, and a sauna are also featured at The Grand Oasis Cancun - All Inclusive. An area shuttle within 16.5 km is available for a fee. Self parking is free.

This 4-star Cancun property is smoke free.

1210 guestrooms or units

6 levels

4 buildings

13 dining venues

14 bars or lounges

19063 sq ft of conference space

1771 sq. m of conference space

Built in 1989

Buffet breakfast (free)

Casino

Deli

Kid's club (free)

Childcare (surcharge)

Towels for the beach

Conference centre

Business facilities

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Swim-up bar

The Grand Oasis Cancun - All Inclusive offers 1210 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower, complimentary toiletries and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.

Sensoria Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

12 May - 13 May

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi
WiFi in public areas is free with a 1-device limit

Parking and transport

Area shuttle (surcharge) up to 16.5 km
Free self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
13 restaurants
14 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Bahia Steak House
Dos Lunas
Hacienda Sarape
La Placita Fast Food
Tun Kul Food Hall

Things to do

4 gaming tables
6 slot machines
Arcade/game room
Beach volleyball
Billiards/pool table
Casino (538 square foot of space)
Fitness classes
Free children's club
Full-service spa
Games
Gym
Outdoor pool
Outdoor tennis court
Piano
Pilates classes
Playground
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's games
Children's toys
Free children's club
In-room cot
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping on request
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Business centre
Computer station
Conference centre (19,063 square foot of space)

Outdoors

Beach towels
Garden
On the beach
On the waterfront

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa treatment rooms
Sports massages
Swedish massages

Accessibility

Lift
Smooth flooring in room

4 buildings
6 floors
Ballroom
Banquet hall
Built in 1989
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

42-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Iron/ironing board on request
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at The Grand Oasis Cancun - All Inclusive

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
A tax is imposed by the city: USD 4.95 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 25 years old.

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels) guidelines.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Free WiFi in public areas has a 1-device limit.

Property is also known as

All Inclusive Cancun Grand Oasis

All Inclusive Oasis

Cancun Grand Oasis

Cancun Grand Oasis All Inclusive

Grand Oasis

Grand Oasis All Inclusive

Grand Oasis Cancun

Grand Oasis Cancun All Inclusive

Oasis All Inclusive

Oasis Cancun Grand

Grand Oasis Cancun Hotel

Grand Oasis Cancun Mexico

Grand Oasis Cancun Reviews

Grand Oasis Hotel Cancun

Grand Oasis Resort Cancun

Oasis Grand Cancun

Grand Oasis Cancun All Inclusive All-inclusive property

Grand Oasis All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Grand Oasis Cancun - All Inclusive?

As of 29 Apr 2026, prices found for a 1-night stay for 2 adults at The Grand Oasis Cancun - All Inclusive on 12 May 2026 start from NZ$499, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Grand Oasis Cancun - All Inclusive?

Yep, The Grand Oasis Cancun - All Inclusive has a free self car park.

Are there any beaches close to The Grand Oasis Cancun - All Inclusive?

The closest beach to The Grand Oasis Cancun - All Inclusive is Delfines Beach (1.8 km).

Is there a spa on site at The Grand Oasis Cancun - All Inclusive?

Yep, Sensoria Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does The Grand Oasis Cancun - All Inclusive have a pool?

The Grand Oasis Cancun - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Grand Oasis Cancun - All Inclusive?

The Grand Oasis Cancun - All Inclusive features a full-service spa, an outdoor pool and 13 restaurants.

Is The Grand Oasis Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Grand Oasis Cancun - All Inclusive is a hit with families.

Does The Grand Oasis Cancun - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Grand Oasis Cancun - All Inclusive?

No, The Grand Oasis Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Grand Oasis Cancun - All Inclusive?

Yep, they've got a beach bar and 13 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Grand Oasis Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Grand Oasis Cancun - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at The Grand Oasis Cancun - All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 9-minute walk away.

The Grand Oasis Cancun - All Inclusive Reviews

6.0

6.4/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

8/10 Good

Rory John Edward

28 Jan 2026

Stayed 7 nights in Jan 2026

2/10 Terrible

Xionara

Travelled with partner

28 Jan 2026

Disliked: Cleanliness, property conditions & facilities

Room was dirty, mini fridge had used items from previous guess. Staff was very robotic, not engaged and short with answers. They did not not give clear directions on amenity and how to use.

Stayed 2 nights in Jan 2026

10/10 Excellent

Kaylen

27 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

was awesome

Stayed 4 nights in Jan 2026

4/10 Poor

Mario

Travelled with partner

26 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Un típico hotel de clase media, el check in fue de 1 hr y media, las habitaciones parecían mas un tipo motel, para comer había filas de 40 mins a 1 hr y la comida es bastante mala. Es un “todo incluido” que realmente te tiene limitado a quizas 3 lugares para comer y beber. Honestamente el hotel ya se nota antiguo y aunque intentaron actualizarlo con su app, no me parece que sea la gran novedad, al contrario, entorpece la comunicación con el cliente. Me pidieron que diera mi reseña ahí con ellos mismos y quedaron en ponerse en contacto conmigo, cosa que no sucedió. En conclusión, a pesar de que pagué una cantidad razonable ($12.000 por 3 noches, 2 personas) , no se me hace ni un poco proporcional al servicio que se ofrece. El staff es amable, pero de ahí en adelante, no lo recomiendo ni un poco.

El seguro de mi puerta no servía, aunque tenía otro en la parte de abajo. Me toco enfrente de la maquina de hielos. Ya podrán imaginar el ruido que se escuchaba a horas indebidas

La puerta que se “comparte” con otros huéspedes, esta separada por 3 clavos. La seguridad es primero

Es motel? No, es la habitación de este hotel.

La “caja de seguridad” que no tienen llaves o seguros. La seguridad es primero.

Stayed 3 nights in Jan 2026

2/10 Terrible

Mariana Gomar

Travelled with family and small children

26 Jan 2026

Disliked: Amenities, property conditions & facilities

I booked a two bed ocean view suite and received one bed with a hotel view. Talked to staff about it and only received a roll out bed. Paid a pretty decent amount for amenities that weren’t even accommodated. My daughter scraped her leg in the first 15 minutes at the rough pool in the kids area. The food is very basic and bland, long wait times for restaurants that are not worth it either. The app says a restaurant is closed and doesn’t let you reserve. In person they say that same restaurant is open. Very chaotic and crowded. The drinks are also watered down. Tried to give this place a second chance after 6 years and can say I was once again disappointed.

Stayed 4 nights in Jan 2026

4/10 Poor

Cole

Travelled with family

26 Jan 2026

Disliked: Amenities

We made the best of the resort. We definitely had a nice time but having previously been to Cancun this was by far the most lacking resort. Out of our full week vacation we were only able to make reservations for the non buffet on our final night. Expect long lines everywhere and an over abundance of people everywhere. The staff was nice but everything else was just okay. The entire stay our building was down to one elevator which was designed for 4 people. That elevator also was down for one evening which wasn’t ideal with a toddler and 6 flights of stairs. The beach was nice and the pools were abundant, but don’t plan on ever getting a chair unless you place your towel out by 7am. The kids zone is only for 4-12 year olds and adults aren’t allowed in. There is no golf course or casino either and there hasn’t been for 8 years so it’s weird it was advertised. The free lagoon cruise was a nice evening out so Make sure to take advantage of that. Rooms are basic and the in room coffee is terrible but there was a coffee shop on the bottom floor that would open at 7am. Final note on the buffet, we weren’t expecting to be wowed by any means and went with open expectations but it was pretty bad, some times you would wait 45 minutes to be seated. The food lines were straight up anarchy with no rhyme or reason. The breakfast meat was cut up hot dogs and some chorizo variant, never had bacon. They had the same 4 fruits each day and a few yogurts. Bars also regularly ran out of cups

Stayed 6 nights in Jan 2026

2/10 Terrible

RAHUL

26 Jan 2026

Worst resort . Bad customer service . Very cheap bottom shelf liqour. Not enough bars have to wait hours for one drink and food

Stayed 3 nights in Jan 2026

4/10 Poor

Laurel

25 Jan 2026

Stayed 3 nights in Dec 2025

6/10 Okay

Jamillah

25 Jan 2026

Stayed 3 nights in Jan 2026

6/10 Okay

JOSE RAUL

25 Jan 2026

Yes good condition But it can be remodeled better

Stayed 5 nights in Jan 2026

8/10 Good

Ashley

25 Jan 2026

Stayed 5 nights in Jan 2026

4/10 Poor

Soutchai j

24 Jan 2026

Stayed 3 nights in Jan 2026

2/10 Terrible

mechele

Travelled with group

23 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Not enough staff. Buffett aleays lined uo . Food wasnt good. All the restaurant are walk in and the waiting list was always full. No to in the washrooms . Staff didnt care if you got served

Stayed 2 nights in Jan 2026

8/10 Good

CARRIE, DENVER

22 Jan 2026

Liked: Cleanliness, staff & service, property conditions & facilities

We I’ve stayed at many all inclusive, hotels, all around Mexico. I would say this is a huge resort. The check-in took over two hours. And was a bit disappointed that we were offered an upsell at the time of check-in. The up sale would get us many more restaurants and reservation restaurants to eat at. Without the upsell, we only got two buffet options - one on each side of the resort. And they were the same basically, two reservation options an Italian and a steak and snack food at the pool area. We were able to find things to eat every day, but the buffet food was pretty much the same all the time.We were able to make it into one of the reservation, restaurants, and the f pool was nice. You had to get up very early to get a pool chair. Limited beach chairs.We did get a beach view for our room

Stayed 4 nights in Jan 2026

2/10 Terrible

Alison

22 Jan 2026

Disliked: Cleanliness, staff & service, property conditions & facilities

Friday January 16, 2026 To : Expedia Grand Oasis Hotel, Cancun Mexico Subject: Request or Refund Due to Unacceptable Room Conditions, Safety Hazards and Additional Costs Dear Customer Relations Team I am writing to formally complain about my recent stay at the Grand Oasis Hotel, booked through Expedia, during which I rented two rooms for myself and 5 other family members. Two of which are four and five years old Unfortunately, the accommodations were not up to acceptable standards and presented serious maintenance and safety concerns. Both rooms had significant issues, including the drawers that did not open properly, with only 3 small drawers total, leaving virtually no space to store clothing for a group of this size. Additionally, the toilet in one of the rooms ran constantly throughout the stay. More concerning was a mirror that had been taped to the wall rather than properly secured. This posed a clear safety hazard and could have easily fallen and injured one of the children in our party Most concerning overall was the excessive noise that continued until the middle of the night. Two members of my party are four and five years old and the level of noise made it extremely difficult for them to sleep. The environment was not appropriate or acceptable for a family stay I raised these concerns with the hotel staff during my stay and requested to be moved to more suitable rooms, but I was told that relocation was not possible In addition to these issues, the fo

Stayed 7 nights in Dec 2025

10/10 Excellent

Ravindra

Travelled with family

22 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

All was ok

Stayed 7 nights in Dec 2025

6/10 Okay

Mary Ann

Travelled with family

21 Jan 2026

Liked: Staff & service

We came here as a family of 8 in three rooms, it has been fun and enjoyable with the kids. The overall experience has been good, the staff good. The restaurants and food choices could be improved but this is Mexico.

Stayed 8 nights in Jan 2026

8/10 Good

Najeh

Travelled with family

21 Jan 2026

Liked: Cleanliness

Smaller rooms that need updates and repairs

Stayed 7 nights in Dec 2025

4/10 Poor

Sukhjinder

Travelled with family

21 Jan 2026

Disliked: Amenities, property conditions & facilities

Rooms,food,amenities

Stayed 4 nights in Jan 2026

2/10 Terrible

CLAIRE HUIYOUNG, conyers

20 Jan 2026

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It was horrible with cockroach every night. It was so disgusting so we could not sleep at all and slept daytime at the pool. We could not enjoy our vacation at all !!

Stayed 5 nights in Dec 2025

2/10 Terrible

Lindsay

Travelled with family, Travelled with family and small children

20 Jan 2026

Disliked: Cleanliness, amenities

1. Bugs everywhere. We had roachs all over the room. Staff didn’t even clean after we killed them. 2. Rooms aren’t even kept up with. 3. Door to patio was to difficult to open. 4 people upstairs throwing cigarette at people below. 5. Bugs by salad bar.

Stayed 5 nights in Jan 2026

6/10 Okay

Louie

Travelled with family

20 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort, great location, reliable staff, with that being said, horrible place to eat, if you are staying more than 4 days, get ready coz the food gets old pretty quick, there’s not many variety, you have to make reservation EVERY NIGHT in advance, otherwise you are going to be eating at the buffet every night, for instance, once we arrived we tried to make reservation for the steak house and they only had available 9 nights after the day we checked in, so if you are staying only 7 nights you don’t get to eat at the steak house at all, their Italian restaurant it’s a joke, every single dish on the menu had squid, fish, oysters, calamari, it looks more of a seafood place than Italian at all, I was so disappointed tried to get a lasagna coz you can’t go wrong with lasagna and looks like they just heated up out of a microwave, so I gave up trying to enjoy food at this place, great resort, just the food sucks.

Stayed 8 nights in Nov 2025

2/10 Terrible

Mercedes

Travelled with family

20 Jan 2026

Disliked: Cleanliness, staff & service, amenities

Not the room that we paid for!! Worse customer service ever. Not clean at all. Not even the manager helped us with our issues. Worse trip in Cancun ever.

Stayed 3 nights in Jan 2026

2/10 Terrible

Ebonique

Travelled with family

19 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Our stay was the worse. We checked in on a Monday, the the hot water was not working so they had to come fix it. Then, the next day and the day after, the toilet had to be plunged. There were never any wash clothes and a couple nights we didn't get blankets back after our beds were made. The conditions were the worse and no one ever apologized or even acknowledged there was an issue. Never going back

Stayed 5 nights in Jan 2026

6/10 Okay

Meagan

Travelled with family, Travelled with partner

19 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Having comforters for the beds would be nice. It was cold at night. Checking in at reservations was extremely slow. Being able to eat at all restaurants and coffee places. Not having that pyramid level

Stayed 5 nights in Jan 2026

The Grand Oasis Cancun - All Inclusive

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About the area

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Restaurants

About this property

The Grand Oasis Cancun - All Inclusive

Similar properties

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Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

The Grand Oasis Cancun - All Inclusive Reviews

Reviews

6.4/10

6.2/10

6.2/10

6.2/10

Reviews

8/10 Good

Rory John Edward

Rory John Edward

2/10 Terrible

Xionara

Xionara

10/10 Excellent