Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Exterior
Property video
View from room
View from room
Breakfast, lunch, dinner served; Mexican cuisine, sea views

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$665
includes taxes & fees
30 June - 1 July

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪11 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Preferred Club Deluxe Ocean View Double

8.6 out of 10
Excellent
(4 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Deluxe Ocean View Double

8.4 out of 10
Very good
(30 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View Double

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite Ocean View King

8.4 out of 10
Very good
(13 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Master Suite Ocean Front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(48 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Honeymoon Suite Ocean Front

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Master Suite Ocean View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View King

8.6 out of 10
Excellent
(48 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View King

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

You'll be connected to the convention centre at Secrets The Vine Cancun - Adults Only - All Inclusive, and within just a 15-minute stroll of Ballenas Beach and Aquaworld. Highlights at this luxury property include 4 outdoor swimming pools, 3 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Market Cafe, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and sauna. 22 square feet (2 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this 5-property class Zona Hotelera property include Hotel Zone Beaches and Iberostar Cancun Golf Course.

What's nearby

  • Aquaworld - 11 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 3 min drive - 3.2 km
  • La Isla Shopping Mall - 4 min drive - 2.9 km
  • Cancun Interactive Aquarium - 4 min drive - 2.9 km
  • Delfines Beach - 5 min drive - 4.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • 22 sq ft of conference space
  • 2 sq. m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Dining venue
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

What is the cancellation policy at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of 21 Jun 2025, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on 30 Jun 2025 start from NZ$665.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive is a short 2-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets The Vine Cancun - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets The Vine Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Secrets The Vine Cancun - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets The Vine Cancun - Adults Only - All Inclusive.

Is Secrets The Vine Cancun - Adults Only - All Inclusive family-friendly?

No, Secrets The Vine Cancun - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, Secrets The Vine Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets The Vine Cancun - Adults Only - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

There is a golf course next to Secrets The Vine Cancun - Adults Only - All Inclusive.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1121 out of 1802 reviews
Rating 8 - Good. 338 out of 1802 reviews
Rating 6 - Okay. 187 out of 1802 reviews
Rating 4 - Poor. 74 out of 1802 reviews
Rating 2 - Terrible. 82 out of 1802 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bettina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose a Preferred Club room but if I went back again, I'd save the money and just get an ocean view room. We didn't really use the perks that were included as we anticipated. We spent most of our time down at the beach and by the pools near the beach. The private pool area on the 12th floor was very windy and the seating was very limited. We only went to the private lounge a few times during our stay. We enjoyed having a romantic breakfast on the balcony of our room. Our favorite restaurant was Sea Salt Grill. Everyone was raving about the steakhouse and Italian restaurants but we loved the food at Sea Salt Grill. The resort was very clean and the employees were very friendly and helpful. This is a good resort if you want a kid-free environment to relax. This isn't a party resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael Lee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people great food
Stayed 7 nights in Mar 2025

10/10 Excellent

Bob

Stayed 7 nights in Mar 2025

8/10 Good

Wendy

Stayed 5 nights in Mar 2025

10/10 Excellent

Kathryn A

Stayed 3 nights in Mar 2025

10/10 Excellent

Engelina, Mount Pocono

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so wonderfully nice and attentive, felt safe around everyone in the resort. Great all inclusive.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eugenia Carolina Guerrero De La, Lewisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights here, definitely a relaxing place. If you’re looking for an elegant, fun, relaxing spot, this is the place. There is not a partying vibe, but definitely fancy and elegant. 10/10 would recommend! The staff is amazing, friendly and extremely helpful.
Stayed 6 nights in Mar 2025

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've been to Cancun and Riviera Maya over 20 times, staying at many resorts—this was my least favorite. 1. Lacks Charm & Ambiance – While the beach is beautiful, the resort feels dull. The dark lobby, lack of gardens, small crowded pools, and no swim-up bar were disappointing. Beach chairs were impossible to get due to towel reservations. Our oceanfront honeymoon suite was outdated, with a poorly placed bathtub and useless patio furniture. No hammocks. 2. Understaffed – Service was slow. Beach drinks took 40 minutes since one person handled both waiter and bartender duties. At the Mexican restaurant, food delays caused people to leave. 3. Weak Drinks – Cocktails tasted watered down. Even tipping didn’t help. We had to order extra shots to mix our own. The minibar only had Sol beer. 4. No Restaurant Reservations – Despite the website’s claims, wait times were over an hour, forcing late dinners (10 p.m.). A reservation system would be much better. 5. Limited Dining Options – Only one breakfast restaurant, no casual evening buffet, and room service was minimal. Most food was disappointing, except at the Peruvian and Italian restaurants. 6. Poor Customer Service – Resort credits were misleading, requiring a vacation club presentation to use fully. Staff blamed Expedia for mix-ups but refused to offer solutions, constantly passing us around instead of resolving issues.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sayyid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 5 nights in Mar 2025

2/10 Terrible

Nikhita

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff food was great drinks even better. Pool area is unique... the chair game is terrible
Stayed 1 night in Mar 2025

10/10 Excellent

Denise Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were all great. Loved not having to make reservations at the restaurants.
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping the food options was better. The outside buffet food was cold. Dragon restaurant was under staff the food took too long.
Stayed 3 nights in Mar 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent, high-end all-inclusive resort with amazing service and amenities. The many restaurants on site cater to all tastes. The food was very good and the only aspect about the resort that wasn't 5-star for us. We upgraded to Preferred Club and the experience was top notch.
Stayed 7 nights in Mar 2025

8/10 Good

Leah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service! Dinner restaurants were tasty too!
Stayed 5 nights in Mar 2025

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The food was very good. The drink even better. Allan, a member of the recreation team was a prince.
Stayed 4 nights in Feb 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Super nice. Perferred Club was a wonderful experience. Attention to detail was remarkable. Views beautiful. Beach superb thou the waves were pretty brutal. Dinners iffy. Get to the restaurant at 6. If you wait till 7 or later plan on 2 hour wait. Food was just ok. Presented well. Hard working and dedicated. Felt pampered and restored. Pool seating is all taken by shoes and towels bags and books by 8am. Not a living soul down there but personal affects. We had no problems sitting by ocean. Entertainment at night was average. Much younger crowd present. Mostly couples. We loved it. Drinks and bartenders were very good.
Stayed 5 nights in Feb 2025

8/10 Good

Milton

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony, Livonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and good food! Ocean is amazing!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Kelroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing the staff very accommodating, our personal concierge Sebastian was very attentive. The piano bar area was very cold, it was hard to sit in there and enjoy the evening activities. It also had a smell right in that little area.
Stayed 4 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is top notch. Food is excellent
Stayed 5 nights in Feb 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 9 nights in Feb 2025

8/10 Good

Jayme Sofie

Stayed 4 nights in Feb 2025