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Comfort Inn Cancun Aeropuerto

3.0 star property
Hotel in Cancun with free breakfast and 24-hour front desk

Photo gallery for Comfort Inn Cancun Aeropuerto

Standard Double Room, 2 Double Beds, Non Smoking
Lobby
Meeting facility
Free daily continental breakfast
Exterior

Reviews

5.4 out of 10

Popular amenities

  • Parking available
  • Free airport shuttle
  • Room service
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Carr. Cancun/Aeropouerto, Cancun, QROO, 77560
  • Xoximilco
    ‪6 min drive‬
  • Riviera Cancun Golf Resort
    ‪8 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
Premium bedding
Pillow-top bed
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
Premium bedding
Pillow-top bed
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

At Comfort Inn Cancun Aeropuerto, you'll be 9.6 km (6 mi) from Moon Palace Golf Club and 14.5 km (9 mi) from Delfines Beach. Highlights at this hotel include free continental breakfast and free self-parking. .The restaurant, La Veranda, is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and multilingual staff. Each morning free breakfast is served. There's also extended parking, along with the convenience of free airport pick-up service. .Attractions within a 10-minute drive of this 3-property class Cancun hotel include Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Xoximilco - 6 min drive - 6.8 km
  • Riviera Cancun Golf Resort - 8 min drive - 7.1 km
  • Moon Palace Golf Club - 13 min drive - 12.7 km
  • Delfines Beach - 15 min drive - 15.8 km
  • Iberostar Cancun Golf Course - 18 min drive - 15.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 6 min drive

Restaurants

  • ‪Margaritaville - ‬9 min drive
  • TGI Fridays
  • ‪Guy Fieri Kitchen + Bar - ‬9 min drive
  • ‪AirMargaritaville - ‬7 min drive
  • ‪Guacamole Grill - ‬6 min drive

About this property

Comfort Inn Cancun Aeropuerto

Hotel in Cancun with free breakfast and 24-hour front desk
Free breakfast is served daily. Public spaces have free WiFi. A free shuttle from the airport to the hotel is free during limited hours. The business-friendly Comfort Inn Cancun Aeropuerto also features multilingual staff and a lift. Self parking is free.

This 3-star Cancun hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • Built in 2010
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Lift
  • No smoking on site
Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with digital channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free airport pick-up shuttle from 5:30 PM to 9:30 PM
  • Free self parking on site
  • Extended parking on site (MXN 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM

Restaurants on site

  • La Veranda

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 380 per pet, per night, plus a deposit of MXN 500 per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Service fee: MXN 27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Comfort Inn
Cancun Comfort Inn Aeropuerto
Comfort Inn Aeropuerto Cancun
Comfort Inn Aeropuerto Hotel Cancun
Comfort Inn Cancun
Comfort Inn Cancun Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel Cancun
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Aeropuerto Hotel
Comfort Inn Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Cancun Aeropuerto Cancun
Comfort Inn Cancun Aeropuerto Hotel Cancun

Frequently asked questions

What is the cancellation policy at Comfort Inn Cancun Aeropuerto?

Comfort Inn Cancun Aeropuerto offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Comfort Inn Cancun Aeropuerto?

Yep, Comfort Inn Cancun Aeropuerto has a free self car park.

Are there any beaches close to Comfort Inn Cancun Aeropuerto?

The closest beach to Comfort Inn Cancun Aeropuerto is Delfines Beach (7.6 km).

Does Comfort Inn Cancun Aeropuerto serve breakfast?

Sure does, complimentary continental breakfast is on offer daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Comfort Inn Cancun Aeropuerto?

Yep, there's a free shuttle from the airport to the hotel that runs from 5:30 PM - 9:30 PM.

Is there a bar or restaurant at Comfort Inn Cancun Aeropuerto?

Yep, you can grab a meal at Comfort Inn Cancun Aeropuerto's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Comfort Inn Cancun Aeropuerto?

Check-in begins at 3 PM. Check-out time is noon.

Comfort Inn Cancun Aeropuerto Reviews

Reviews

5.4
Rating 10 - Excellent. 147 out of 1000 reviews
Rating 8 - Good. 163 out of 1000 reviews
Rating 6 - Okay. 193 out of 1000 reviews
Rating 4 - Poor. 192 out of 1000 reviews
Rating 2 - Terrible. 305 out of 1000 reviews

6.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Eric

Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a nice place to stay on our travels
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

Scammed waiting for hotel shuttle

Terrible experience. We got scammed trying to get the “free” shuttle from the airport to the hotel. There seems to be some type of arrangement whereby you order the shuttle and it never comes. So, cab drivers approach you to say that the hotel works with them and that they will take you and the hotel will reimburse you. When you arrive at the hotel, they claim to not know anything about to and that the shuttle has been looking for you. Super fishy. HUGE PROBLEM FOR SENIORS like us. We got charged twice for the taxi ($57 each time) since the run the credit card twice. We had to cancel our card. Super disappointed and upset.
Stayed 1 night in May 2025

8/10 Good

Piper

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

minerva, austin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old need remodel the beds so uncomfortable the only good thing the breakfast .
Stayed 1 night in Apr 2025

8/10 Good

oscar

Liked: Cleanliness, staff & service
We had to wait for the hotel shuttle bus 2 hrs
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 1 night in Apr 2025

10/10 Excellent

Rudy, Olympia

Travelled with family
Liked: Amenities
Beds were so hard.
Stayed 1 night in Apr 2025

4/10 Poor

Jim

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, stayed one night, good experience overall
Stayed 1 night in Mar 2025

2/10 Terrible

MAYRA GABRIELA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal te atiende de muy mala gana y el día que llegamos no hubo luz por más de 5 horas
Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient property to shuttle to the airport. The spaces are all clean and the room is well appointed. The water pressure is the shower was very low and it did not reach a warm temperature for a very long time. Overall, for a landing spot for a short stay, it’sa fine place with free breakfast.
Stayed 1 night in Mar 2025

2/10 Terrible

Caro

Stayed 1 night in Mar 2025

2/10 Terrible

Lorraine

Stayed 1 night in Feb 2025

6/10 Okay

Luis A.

Business traveller
Good location - close to the airport.
Stayed 1 night in Mar 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and close to the airport
Stayed 4 nights in Feb 2025

6/10 Okay

olivier

Stayed 1 night in Feb 2025

6/10 Okay

antonio, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Room was ok. The toilet seat broken. Shuttle service terrible. Not for the driver. He was great. I spent 3 hours at the airport waiting for the van. And not shuttle service from hotel to airport. Uber charge $500.
Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Travelled with partner
The room was very clean and comfortable. Close to the airport so very convenient. Breakfast was good. I would go back. We wanted to take the shuttle from the airport and I had provided the info about the flight and the time of arrival. We waited 45 minutes for the shuttle and called the hotel, they told us the next one was another hour away. The shuttle is every 2 hours (5:30, 7:30…). They did not tell us. The person at the hotel says the info is incorrect on the website.
Stayed 1 night in Feb 2025

2/10 Terrible

Brie

Disliked: Cleanliness, staff & service, property conditions & facilities
Comfort Inn sent me instructions on how to schedule my airport transfer with a link to a form. I filled out the form. Called them, sent them WhatsApp’s and messaged their Expedia inbox with my flight details etc. They left me stranded at the airport alone waiting for a shuttle that never came. Called them repeatedly with no answer, ended up paying $1000 pesos for a cab - and then when I got to the hotel they said - “It’s Expedia’s fault’ so I called Expedia and they said “the hotel is refusing to compensate you for your costs, we have to abide by their policy”. Unreal. I will NEVER stay at a Comfort Inn OR use Expedia EVER again. Zero accountability. Shocking customer service. 6 hours lost to be told I am being punished because neither of them think it’s their fault. All I wanted was to be compensated for my cab fare…since they decided to just not send the shuttle. Brutal.
Stayed 1 night in Feb 2025

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karla

Stayed 1 night in Jan 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good place if you need an hotel nearby the airport
Stayed 1 night in Jan 2025

2/10 Terrible

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn’t even stay… It’s a terrible location in the room had a funny smell to it
Stayed 1 night in Jan 2025